Energy companies are taking the lead in embracing cloud solutions, a development which is driving higher performance in the US utility industry. A good example is that of Houston-based retail energy firm Entrust Energy, which reduced costs by 50 percent by adopting the PureCloud platform from Genesys, a world leader in cloud and on-premises customer experience solutions.
An important feature of PureCloud is to ensure business operational continuity during natural disasters, such as hurricanes and earthquakes. When Hurricane Harvey wreaked havoc in Houston’s metropolitan area in August 2017, the call routing feature of PureCloud was utilized to maintain business continuity at average levels.
Additionally, PureCloud’s ability to handle all types of communications helped Entrust Energy to send emails and text messages with updates on emergency aid, open phone lines, and weather conditions to its employees and customers. In the event of a Texas power outage as a result of a hurricane, Home Energy Club has assembled a convenient Texas hurricane outage guide with phone numbers and tips.
Rapid innovation is integral to PureCloud and users have been impressed with it. “We love the immediate and continuous delivery of new functionality that PureCloud offers,” said McDonald. “It’s this kind of unique product vision that will enable us to meet customer needs no matter how fast they change or what they might look like in the future, for example, should crisis strike, AKYTA is capable of transferring near-shore operations from Nicaragua to Colombia in under thirty minutes thanks to the flexibility of PureCloud, ” he concluded.
Looking to compare Entrust Energy electricity plans and rates to those of other Texas providers? Input your zip code in the upper left corner and Home Energy Club will display the results.
About Entrust Energy
Entrust Energy is a retail energy company focused on delivering electricity and natural gas to homes and businesses in deregulated markets throughout the U.S. With presence across 8 states and with 170,000 customers, they differentiate themselves by consistently providing top-class, quality customer experiences and competitive and engaging products. They provide power to 5 million people in a typical day, and are providing personalized service with the upmost respect that our customers deserve.
About Genesys
Genesys® is a global leader in customer experience and call center technology to mid-sized and large businesses. Genesys®, the top-ranked customer experience platform for the industry, powers more than 25 billion of the world’s best customer experiences each year. 11,000 companies in more than 100 countries trust their #1 customer experience platform to drive great business outcomes and create lasting relationships. Their industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
