Frontier Utilities Plans, Rates & Reviews (December 2024)

Frontier Utilities (also referred to as Frontier Power) is a sister company of Gexa Energy. Both electric companies offer a variety of cheap electricity plans for all term lengths, and Gexa specializes in renewable energy.

Enter your zip code to compare Frontier rates in your area. Enroll online or call a Frontier Utilities customer service operator at 844-452-2709 to choose the best Frontier energy plan for your home.

Call a Frontier operator 

Compare Frontier Rates in Texas

Frontier electricity rates are driven in large part by the wholesale price of natural gas, which is the largest generation source. When natural gas prices drop, as they have in the past year, Frontier Utilities electricity rates in Texas also decrease.

It’s important to look for energy rates in your specific area as they may differ depending on your transmission and distribution utility. Check out Frontier Utilities Dallas rates, Frontier Utilities Houston rates, and those for other Texas cities by entering your zip code on this page.

Reviews & Ratings

We provide you with reviews, ratings and other consumer information about Frontier from a number of reputable independent review sites, such as Google and Yelp, as well as the Public Utility Commission of Texas.

We combine third party data with our staff’s expert opinions to arrive at a rating score for each electric company.

HEC Frontier Utilities Rating Score: 4.0/5

Customer Ratings

Frontier Utilities has fair to good ratings for the reviewed groups. Their best reviewed category is pricing, with a score of 4.3/5.0.

Customer Reviews

Check out our Texas Electric Companies Reviews main page for reviews of competing energy providers.

Electricity Plans

Frontier’s various electricity rate plans are designed to fit every preference and level of usage, such as:

• No deposit prepaid plans with no credit check and same day electricity
• Flat rate plans, which allow you to pay a low flat fee for 12 months.
• Month-to-month plans, which have no contract or cancellation fees.
• Fixed-rate plans with locked-in rates for the term of the contract to protect you from rate spikes

As you shop electric rates at Frontier Utilities, choose the best energy plan tailored to your usage.

The company offers fixed energy rates with plans that are more predictable and available for term lengths of up to 36 months. If you would rather have the flexibility of a short-term plan, go for Frontier no-contract plans that offer variable rates with no cancellation fees.

No-deposit, no credit check

When looking for electric companies offering no-deposit electricity, check out Frontier’s affordable plans that help you to bypass any credit issues. Choose a contract that requires no deposit, no ID, and no credit check.

Pay in advance plans

Texas electric customers with low credit scores can find some of the best prepaid rates with Frontier’s prepaid energy plans. For each month, you will pay the bill in advance. These plans offer same day electricity.

Pay as you go plans

Get low-cost energy with pay as you go plans in which you buy a prepaid electricity plan for a term. Frontier notifies you when the term is nearing completion. Control your bill by paying for what you need, when you need it.

Flat fee energy plans

Frontier has flat fee plans tailored to your usage levels.

For example, you’ll find an energy plan designed for high usage homes that consume 2000-2500 kWh a month, and you can pocket a $100 usage credit. Another fixed-rate plan has a 12-month term, and you will receive $75 in bill credits.

Let us help you find the best energy plan

At Home Energy Club, we display discounted rates from top light companies in Texas that are often lower than the rates on provider sites for the same term length and usage level.

We leverage our bargaining power to gain cheap electricity rates for you, and carefully vet each energy plan using our TrustPlan™ process to help you avoid bill surprises.

Choosing the right plan is key to lowering your electric bill. First, you need to understand your monthly usage and compare energy rates in Texas for each plan. Know your electric bill by calculating your expected usage amount. It’ll help to know how read your Electricity Facts Label (EFL).

In Texas, specific electric rates are mentioned for average monthly usages: 500, 1000, and 2000 kWh. Each energy plan has a different price for each usage level, hence the advertised “price per kWh” may not be relevant to your home’s usage, which can be confusing.

Pollution-Free, Renewable Energy Plans

Get green energy with 100% renewable energy plans. These 12 and 24-month fixed-rate plans have no monthly usage or minimum fees. Get weekly summary emails with these pollution-free electricity plans.

Always make sure that your home’s usage is a fit for plans that have low rates only within narrow usage ranges, and plans with bill credits which apply for certain usage parameters, including some of the plans above. If a plan’s not a fit for your usage, it can create bill surprises.

Choosing a green energy plan is a step towards preserving the planet for future generations. While traditional modes of electricity generation involve burning coal, oil, and other fossil fuels, green electricity like wind and solar energy come from renewable energy resources.

Learn how to cut your CO2 emissions and save money doing it with green energy. If you’re searching for renewable energy providers near you, check Frontier’s planet-friendly renewable energy plans featuring wind or solar power that best fits your lifestyle.

With green energy plans like those from Frontier, renewable energy is transmitted to your home through the grid, and there is no need to install costly residential solar panels or wind turbines.

Energy Bill Pay, Reports and More

Frontier Utilities offers many programs and tools to help you manage your Frontier power and save money.

Online Bill Pay

Pay the electric bill online at any time, from the convenience of your phone or computer at the Frontier Utilities bill pay login.

Weekly Reports to Track Your Usage

Smart meters in Texas will continuously track your usage. Want quick tips on getting the most out of your advanced metering tech? We can help you with our Guide to Smart Meter Texas.

Unlimited Bill Credits with Referral Rewards Program

Get free electricity with unlimited bill credits by sending your referral invitations through your account.

You can make any number of referrals, and you get a bill credit when your friends makes their first bill payments.

Free A/C tune-up

If you’re currently a Frontier Utilities customer, you may be eligible to get an A/C tune-up free of cost.

Frontier often offers a complimentary A/C tune-up available for homes and businesses in the Centerpoint Energy Houston Electric region and other territories.

Convenient Frontier Mobile App

With the Frontier mobile app for Android, each energy customer gets convenient access to their account.

You can check your electricity information, monitor the account balance, or find a walk-up location to pay the bill in person. This is a helpful option to take control of your monthly energy bills.

Customer Service

You can speak to Frontier electric customer service representatives at 844-452-2709.

If you’re a current customer, get the needed assistance by logging into your Frontier Utilities account.

You can also email inquiries to care@frontierutilities.com.

Account Set-up

Frontier Utilities energy plans help you save on your electric bills. Get your electricity service set up in just three days.

Frontier works with your local metering company (TDSPs like Oncor and Centerpoint Energy) to provide you with an uninterrupted and reliable supply.

If you’re moving to the Lone Star state and are unfamiliar with the electricity market, check our list of best light companies to choose from. And you can find the cheapest energy plans with no gimmicks in Texas from the best electricity providers by zip code.

Transferring Your Energy Plan

If you’re moving and wish to get your Frontier energy plan transferred to the new address, they’ll provide that service free of charge.

Be sure to let the company know at least 30 days in advance of your move. This should help prevent any loss of service.

Power Outage – Who to Call?

In case of a Frontier power outage, report it to the local transmission utility company, called a TSDP (Transmission and Delivery Service Provider) or TDU (Transmission & Distribution Utility) at the following numbers:

• Centerpoint Energy: (800) 332-7143
• AEP Texas: (866) 223-8508
• Texas New Mexico Power: (888) 866-7456
• Oncor Electric Delivery (formerly TXU): (888) 313-4747

About Frontier Utilities

Frontier Utilities is a Dallas-based electric company that provides a range of energy plans to meet the needs of customers with different lifestyles and budgets.

Regardless of whether residents live in cheap apartments or large farmhouses, they can enroll in one of Frontier’s no credit check, no deposit electricity prepaid plans.

The Texas energy company is also a trusted renewable energy green electricity provider for Texans wishing to help the environment.

Business Information

Frontier’s headquarters in Texas are located at:

5444 Westheimer Rd Suite 1100, Houston, TX 77056, United States

You can reach their corporate headquarters at 844-452-2709.

If you want to sign up for a plan you can either enroll online or call 844-452-2709.

Frontier Utilities Frequently Asked Questions

How to find Frontier Utilities promo code for a rate discount?

View our promo code page to see if we currently have any exclusive promo codes that immediately lower your rate on Frontier plans.

You’ll find promo codes with special discount rates from the top energy companies in Texas there.

Is Frontier Utilities a good company?

Reading verified Frontier reviews and ratings from major review sites and complaint statistics from the State of Texas will help you determine if they’re a good company for your needs.

Frontier Utilities is a past winner of the coveted Better Business Bureau Education Foundation Award for Distinction in Energy Services. Frontier received the award for its excellence in the marketplace, strong workplace ethics, and quality service.

How do I cancel Frontier Utilities?

The cancellation process and conditions are included in your plan’s Electricity Facts Label and TOS. Customers can cancel their month-to-month electricity plans at any time without paying a cancellation fee.

But for fixed-term products, you will most likely pay an early termination fee when you cancel before the contract term ends.

How do I get my Frontier plan’s TOS (Terms of Service)?

When you sign up for a plan online, you can view the Terms of Service associated with any plan on Frontier’s website (or right here at Home Energy Club if we’re featuring their plans at the time you’re searching).

You should also read the EFL (Electricity Facts Label) for any plan you’re considering before signing up.

If you’re an existing customer looking for the TOS and EFL for your current plan, call a Frontier Utilities customer care service representative and have them email you the documents.

How can I go paperless with Frontier?

Download the Frontier Utilities mobile app to go paperless and save trees. You can monitor your usage, check your balance, and make an online bill payment on your app.

Does Frontier check my credit? Do I need to pay a deposit?

Frontier has low to no deposit plans for customers with bad credit. However, they check your payment history with the past electric providers. In case there is no payment history obtained from your previous utility, you can request a Letter of Credit from them and submit to Frontier.

Learn about no deposit electricity.

See all deregulated cities in Texas.