Veteran Energy Plans, Rates and Reviews

Veteran Energy is a Texas electricity provider specializing in fixed-rate and bill credit plans. Veteran offers competitive electricity rates and predictable monthly bills with its fixed-rate plans. 

Founded in 2010, Veteran Energy supports U.S. military veterans by donating a portion of its profits, with over $900,000 in cumulative donations as of March 2025. Additionally, the company earns 4.4 out of 5 stars in the Home Energy Club scoring methodology for electricity companies. 

The provider also offers bill credit plans with a $50 discount when your monthly usage reaches 1,000 kWh. This plan type can help some customers save but may cause bill surprises if your usage doesn’t meet the credit requirements. Veteran Energy also allows you to upgrade any plan to 100% wind energy for $6.95 per month — by default, its plans only include 9% renewable energy.

Veteran Energy customers highlighted its affordable rates in our February 2025 survey of 1,600 Texas electricity consumers. However, some survey participants noted that the company offers limited plan options.

Veteran Energy Plans and Rates in Texas

Veteran Energy offers a smaller selection of electricity plans than most competitors, but it features some of the lowest fixed rates in the market with no gimmicks or confusing discount rates. The company also provides contract terms of 12, 24 or 36 months.

Here, we compare Veteran Energy plans in Greater Houston and Dallas-Fort Worth, the two largest metropolitan areas with deregulated electricity in Texas. Rates vary depending on your service address, so be sure to compare Veteran Energy plans specifically for your ZIP code.

Veteran Energy Plans and Rates in Houston

Veteran Energy rates in Houston range from 13.7 to 16.9 cents per kilowatt-hour (kWh) as of March 2025, based on a monthly consumption of 1,000 kWh. For reference, the average residential rate in Texas is 14.68 cents per kWh, according to the U.S. Energy Information Administration (EIA).

Veteran Energy Plans and Rates in Dallas

As of April 14, 2025, Veteran Energy rates in the Dallas-Fort Worth metroplex range from 13.7 to 16.9 cents per kWh, based on a monthly usage of 1,000 kWh. This price range falls around the Texas average of 14.68 cents per kWh, as reported by the U.S. EIA.

Veteran Energy Plan Types and Guarantees

Veteran Energy offers three types of electricity plans in Texas:

• Fixed-Rate Plans: The Secure and Select plans lock in your electricity rate for their entire contract term. Both plans have a monthly base charge of $9.95, which drops to $0 if your usage is at least 1,000 kWh. The Secure plan is available with 12 or 24-month contract terms, while the Select plan offers 24 or 36-month terms.
• Bill Credit Plans: The Valor plan offers a $50 bill credit at 1,000 kWh per month, which lowers your effective rate below 13 to 14 cents per kWh. However, if your usage falls below 1,000 kWh during a billing period, your rate increases to over 18 cents per kWh. The Valor plan is available with 12, 24 or 36-month contract terms.
• Green Plans: You can upgrade any Veteran Energy plan to 100% wind energy for an additional monthly fee of $6.95. The company also offers the Secure Green plan, which includes 100% renewable energy by default and comes with a 24-month contract term.

If you switch or cancel a Veteran Energy plan before the contract ends, the early termination fee (ETF) is $20 for each remaining month. For example, if you end your plan with three months left in the contract, the cancellation fee is $60. Many competing providers don’t offer a flexible ETF, with flat fees of up to $150 to $395 regardless of the remaining contract term.

Veteran Energy also offers a 60-day satisfaction guarantee for new customers. If you start an electricity plan and are unsatisfied with its rates or features, you can switch or cancel within the first 60 days without paying the ETF.

Our Take on Veteran Energy

Veteran Energy offers some of the lowest fixed rates on the market through the Secure 12 plan, making it an excellent choice for customers who value predictable bills. However, the company has limited options, offering only fixed-rate and bill credit plans. 

One of its fixed-rate plans includes 100% green energy by default, and you can upgrade other plans to renewable energy for a small monthly fee. However, if you’re looking for features like solar buyback programs or discount EV charging, you must compare plans from other providers.

Veteran Energy scores 4.4 out of 5 stars in our review methodology for Texas electricity providers. The company earns above-average customer satisfaction and retention scores but below-average ratings for online experience and customer service. 

Our survey shows customers often stay with Veteran Energy because it offers lower rates than most competitors. However, the company has received complaints about customer service and billing issues at the Better Business Bureau (BBB). Its website has a basic design, but provides all the necessary information about its electricity plans.

Veteran Energy Pros and Cons

While Veteran Energy doesn’t have the highest scores in our review, it still offers many positives. Check out the pros and cons of this light company below.

Veteran Energy Reviews and Ratings

Veteran Energy scores 4.6 out of 5 stars on Google Reviews, based on more than 1,000 customer reviews as of April 2025. The company has a much less favorable rating of 1.4 out of 5 stars at the BBB, but it comes from only 15 reviews.

The Home Energy Club survey had few responses from Veteran Energy customers. However, those who participated expressed satisfaction with the company’s affordable rates — even in areas with limited provider options.

What Customers Like

• Affordable electricity rates: One Veteran Energy customer who took our survey said, “I’ve shopped around and it seems to be the better rate plan — no interest in switching a good thing.” Many positive reviews on Google also highlight the company’s low rates.
• Energy consumption reports: Customers also praise Veteran Energy for its electricity usage reports, which are useful for tracking consumption and managing monthly bills.
• Veteran donations: The company has donated over $800,000 to U.S. veteran charities in April 2025, which many customers appreciate.

What Customers Don’t Like

• Limited electricity plan options: Veteran Energy only offers fixed-rate and bill credit plans, with a 100% green energy option. One customer who took our survey stated, “Choices are very limited where I live.”
• Occasional billing issues: Some customers have reported billing problems, such as being charged at the wrong address or unable to switch off auto-billing.
• High energy costs under bill credit plans: Like many providers with bill credit plans, Veteran Energy has received complaints for unexpectedly high bills. One customer reported paying around $380 to $400 for months where she missed the minimum usage threshold.

Veteran Energy vs. Other Energy Companies

Here, we compare Veteran Energy with TXU Energy and Gexa Energy, two of the top-rated electricity companies in our ranking system. When comparing fixed-rate plans from all three providers, Veteran Energy is the most affordable option, with rates below 16 cents per kWh. 

On the other hand, TXU and Gexa charge 17 to 18 cents per kWh in similar plans. However, TXU and Gexa have a broader selection of electricity plans, including solar buyback rates and discounted EV charging schedules.

Veteran Energy Overview

Veteran Energy is owned by Value Based Brands LLC, which also owns 4Change Energy and Express Energy. All three companies offer affordable fixed-rate plans among their options and 100% green energy as an additional feature for $6.95 per month. In turn, Value Based Brands is a subsidiary of Vistra Corp, which ranks in the Fortune 500 list.

Here are some key facts about Veteran Energy:

• Customer Portal: https://www.veteranenergyusa.com/
• Phone Number: 888-367-7470
• Year Founded: 2010
• Parent Company: Value Based Brands LLC
• Official Address: PO Box 66036, Dallas, TX 75266-0361

Where Is Veteran Energy Available?

Texas’s deregulated electricity market is divided into six service territories, each managed by a single transmission and distribution utility (TDU). These TDUs are known as “poles and wires” companies since they operate local power grids but are not electricity providers. Veteran Energy serves five of the six TDU areas:

• AEP Texas North: Abilene, San Angelo and most areas of northwestern Texas
• AEP Texas Central: Corpus Christi, McAllen and most areas of southern Texas 
• CenterPoint Energy: Greater Houston and most surrounding ZIP codes
• Oncor Electric Delivery: Dallas–Fort Worth Metroplex and most surrounding ZIP codes
• Texas-New Mexico Power (TNMP): Multiple service pockets around Dallas-Fort Worth, south of Houston, and southwest of Midland and Odessa

As of April 2025, Veteran Energy is not yet available in the Lubbock Power & Light (LP&L) service territory. However, Lubbock residents can access electricity plans from its sister company, 4Change Energy.

Who Should Pick Veteran Energy?

Although Veteran Energy has a limited selection of electricity plans, several customer types can benefit from its service offerings:

1) Bargain Seekers

The Veteran Energy Secure 12 plan features some of Texas’s most affordable fixed rates without causing bill confusion found with bill credit or time-of-use plans.

2) Eco-Friendly Energy Users

Veteran Energy allows you to upgrade any plan to 100% Texas wind energy for a $6.95 monthly fee. Veteran Energy also offers the Secure Green 24 plan, which includes 100% renewable energy by default but is only available with a 24-month contract term.

3) Veteran Supporters

If you’re looking for ways to support U.S. military veterans, choosing Veteran Energy is an option. The company donates to veteran-focused charities and projects, including:

• Paws for Heroes
• Fisher House
• Texas VFW Foundation
• Operation Red Wings Foundation
• Combined Arms

4) Texas Newcomers

If you recently moved to the Lone Star State, navigating the deregulated electricity market can be overwhelming — you may find up to 50 providers and over 150 plan options for any ZIP code. The Veteran Energy Secure 12 plan offers straightforward pricing and fixed rates, which can be attractive features for customers who are unfamiliar with deregulated energy.

Note: The Veteran Energy Valor plan includes usage-based bill credits, making monthly bills less predictable. We specifically recommend the Secure 12 plan if you’re new to Texas.

How To Get Started with Veteran Energy

Veteran Energy is one of our partners at Home Energy Club, which means you can compare its electricity plans directly from our platform. The signup process is very simple:

1. Input your ZIP code: We’ll display electricity plans available in your neighborhood.
2. Select Veteran Energy: Click on the “Providers” drop-down menu and select Veteran to show plans specifically from this company.
3. Compare electricity rates and contract lengths: Veteran offers fixed-rate and bill credit plans with 12, 24 or 36-month contract terms. You can display rates based on your home size and rank them from lowest to highest.
4. Sign up for your chosen plan: Click “Check Availability” to access our online enrollment form, which you can complete in five minutes.

If you’re under another electricity plan with a contract term, you must usually pay an ETF to switch. However, you’re exempt from the ETF if you switch plans while moving to a different address.

Veteran Energy offers same-day service if you submit your request before 2:00 p.m. Monday through Saturday. While this is a convenient feature, we recommend shopping for electricity plans in advance since you can usually find lower rates by planning ahead.

Contacting Veteran Energy

Veteran Energy offers the following communication options:

• Payment phone number: 888-367-7470
• Customer service phone number: 888-367-7470
• Email: service@VeteranEnergyUSA.com
• Website: https://www.veteranenergyusa.com/support

Remember that Veteran Energy is a retail electricity provider (REP) and does not directly manage the local electricity grid. To report power outages, downed power lines or other grid-related issues, contact the local transmission and distribution utility (TDU). You can find the name of your TDU and its contact information on your monthly power bills.

Moving or Transferring Service with Veteran Energy

The Veteran Energy website does not provide specific instructions for transferring your service to another address. However, you can start this process with any energy provider by contacting its customer service department. Be prepared to provide the following information:

• New service address
• Current service address
• Move-in date for your new address

Although Veteran Energy offers same-day service for requests submitted before 2:00 p.m., we recommend scheduling the transfer as soon as you have a move-in date to avoid delays.

If your new address is within the same TDU area as your current address, you can usually transfer your existing plan. However, if you’re moving to a different TDU area, you must end your plan and start a new one since electricity rates vary by region.

Texas law exempts you from ETFs if you switch electricity plans while moving to a different address. Even if you’re satisfied with your current plan, we recommend checking the rates available at your new location — you may find a better deal.

Is Veteran Energy Right For You?

We recommend Veteran Energy if you want an electricity plan with affordable fixed rates, transparent pricing and predictable monthly bills. The Veteran Secure 12 plan typically offers rates below 16 cents per kWh, and if you enroll in the middle of spring or fall, you may find rates under 15 cents per kWh.

While Veteran Energy offers 100% wind energy as an optional feature, it comes with a monthly cost of $6.95. Some competing providers offer 100% renewable energy at no additional cost, but some charge higher kilowatt-hour prices than Veteran Energy. Paying an extra $6.95 per month for green energy can be cost-effective, but you’ll need to compare providers to asses the best option for your needs. While other providers charge as much as $9.95 for a green upgrade, providers such as Rhythm Energy and Gexa Energy offer only 100% green energy without any upgrade fees.

Veteran Energy also offers bill credit plans with usage-based discounts of $50 when your monthly consumption reaches 1,000 kWh. These plans offer rates below 13 cents per kWh if your usage is consistently above 1,000 kWh, but you can expect to pay 17 to 19 cents per kWh below the minimum threshold.

Frequently Asked Questions about Veteran Energy

Is Veteran Energy a good company?

Veteran Energy is a high-rated company, earning 4.4 out of 5 stars in our review. It offers some of Texas’s most affordable fixed-rate plans and cheap bill credit energy plans, which may meet your energy needs.

Does Veteran Energy have a cancellation fee?

Yes. If you switch or cancel a Veteran Energy plan before its contract ends, the company charges an early termination fee (ETF) of $20 per each remaining month. However, new customers are exempt from the cancellation fee during the first 60 days after enrollment.

Does Veteran Energy have a late fee?

Yes, Veteran Energy charges a late payment fee equal to 5% of your past due balance.

Is Veteran Energy cheaper than TriEagle Energy?

Depending on when you compare electricity plans, Veteran Energy may offer cheaper rates than TriEagle Energy. Both providers generally offer competitive electricity rates and predictable monthly energy bills. We also rate both companies highly and consider them some of our top-rated providers.

How We Rate and Review Texas Electricity Companies

With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.

We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:

• Customer satisfaction (30%)
• Customer retention (30%)
• Online experience (20%)
• Customer experience (20%)