Frontier Utilities, scoring a 4.5 out of 5 in our review, is a top-rated electricity provider in Texas. Frontier offers some of the cheapest advertised rates with its bill credit plans while also providing predictable energy bills with its more straightforward plans.
Frontier Utilities also offers many other options, including free weekends plans, smart thermostat plans, solar buyback plans, EV charging plans and variable monthly plans.
Frontier Utilities provides extensive coverage, serving all areas of the deregulated electricity market in Texas.
Frontier Utilities Plans and Rates in Texas
Frontier Utilities offers a wide range of plan types. Its rates range from ultra-cheap (as low as 10 or so cents per kWh) to well above 20 cents per kWh. Be sure to compare your home’s energy usage to the rates detailed in Frontier Utilities’s electricity facts label (EFL).
Also, note that Frontier Utilities’s electricity rates will vary depending on where in Texas you live. Check out Frontier Utilities’s rate and energy plans in the CenterPoint and Oncor service areas below.
8 Frontier Utilties Plans & Rates in Houston
| Plan Name | Plan Length | Rate |
|---|---|---|
| Frontier - Frontier Saver Plus 12 Plan | 12 Months | 10.8 ¢/kWh |
| Frontier - Frontier Saver Plus 24 Plan | 24 Months | 11.6 ¢/kWh |
| Frontier - Frontier Budget Saver 12 | 12 Months | 16.3 ¢/kWh |
| Frontier - Frontier Budget Saver 24 | 24 Months | 16.3 ¢/kWh |
| Frontier - Frontier 36 | 36 Months | 17.5 ¢/kWh |
| Frontier - Frontier Saver Value 12 | 12 Months | 20 ¢/kWh |
| Frontier - Frontier Saver Premier 12 | 12 Months | 20.9 ¢/kWh |
| Frontier - Frontier Saver Premier 24 | 24 Months | 21 ¢/kWh |
- *Rates as of 02/22/2025 at 08:38 AM. Based on 1000 kWh. Enter your zip code above for rates in your area.
8 Frontier Utilties Plans & Rates in Dallas
| Plan Name | Plan Length | Rate |
|---|---|---|
| Frontier - Frontier Saver Plus 12 Plan | 12 Months | 10.5 ¢/kWh |
| Frontier - Frontier Saver Plus 24 Plan | 24 Months | 11.2 ¢/kWh |
| Frontier - Frontier Budget Saver 12 | 12 Months | 15.8 ¢/kWh |
| Frontier - Frontier Budget Saver 24 | 24 Months | 15.8 ¢/kWh |
| Frontier - Frontier 36 | 36 Months | 17 ¢/kWh |
| Frontier - Frontier Saver Value 12 | 12 Months | 19.6 ¢/kWh |
| Frontier - Frontier Saver Premier 12 | 12 Months | 20.4 ¢/kWh |
| Frontier - Frontier Saver Premier 24 | 24 Months | 20.5 ¢/kWh |
- *Rates as of 02/22/2025 at 08:38 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Frontier Utilities Types Plans and Guarantees
Frontier Utilities is known for its affordable fixed-rate plans with 12 to 36-month contracts, but the company offers other plan types in Texas. Below are the different plan types Frontier Utilities offers across Texas.
- Fixed-rate plans
- Variable-rate plans
- Bill credit plans
- Free weekends plans
- Solar buyback plans
- EV charging plans
- Free thermostat plans
Frontier Utilities offers a 60-Day Happiness Guarantee with its residential electricity plans. If you enroll in a Frontier plan and are not happy with its rates or features, you can switch to another plan without penalties during the first 60 days. However, note that this benefit is limited to one use per customer.
Our Frontier Utilities Review
Frontier Utilities earned a rating of 4.5 out of 5 stars in our Home Energy Club review. Frontier scores well in most categories in our review. While it scores above average for online experience, customer service and customer retention, it scores well below average for customer satisfaction.
Frontier offers a wide range of plans, some of which have competitive rates, while others include bill credits that can cause bill confusion. If you have a solar system with a battery for energy storage, Frontier’s Battery Awards plan offers excellent buyback rates. Its bill credit plans tie with Gexa and 4Change Energy for the lowest advertised rates in the state. However, bill credit plans may lead to unpredictable energy bills.
We like that Frontier offers a wide range of plans to meet various needs. However, Frontier Utilities plans don’t offer 100% green energy, which can be a drawback for homeowners looking for green electricity providers in Texas.
We recommend the Frontier Budget Saver fixed-rate plan as the first option for homeowners because it offers the most predictable monthly bills.
| Frontier Utilities’s Score | Texas Companies Average | |
|---|---|---|
| Overall | 4.5 | 4.5 |
| Customer Satisfaction | 4.0 | 4.4 |
| Online Experience | 4.5 | 4.4 |
| Customer Service | 4.6 | 4.6 |
| Customer Retention | 5.0 | 4.5 |
Customer Reviews
According to the 23 survey respondents with Frontier Utilities, only 35% believe they are paying a fair rate for electricity. However, 60% would recommend Frontier to a friend.
Frontier Utilities has 4.7 out of 5 stars on Google Reviews from over 15,000 verified customer reviews. It also has 4.11 out of 5 stars at the Better Business Bureau (BBB) based on 10-plus customer reviews. Frontier’s high score at the BBB is remarkable since many competing electricity providers have low scores on the platform — even some leading providers with strong scores on other sites like Google and Yelp.
We asked customers why they picked Frontier Utilities. Here’s what a few said:
“At the time it offered the cheapest out-of-pocket rate of all the REPs for the length of the plan I wanted.”
“Recommended by a trusted friend who had researched and chosen Frontier. I researched and liked the renewable energy options.”
“Fixed rate, no gimmicks.”
Frontier Utilities has a 4.7-star rating on Google with 14,000+ reviews. Many of the positive reviews praise their experience with customer service representatives. For example:
“I had the pleasure of getting assistance from Sergio! He was very informative and direct with the service that worked best for me.” – Madison B.
Frontier Pros and Cons
Pros
- Affordable fixed-rate plans
- Wide range of plan types
- Great solar battery buyback rates
- 60-day Happiness Guarantee
Cons
- No 100% green energy
- Low solar buyback rates without a solar battery
- Cheapest rates use confusing bill credits
Frontier Utilities vs Other Energy Companies
Frontier offers fixed-rate plans with lower rates than both TXU Energy and Gexa Energy, making it the most affordable option. However, Gexa offers 100% renewable energy in all its electricity plans, while Frontier falls short in this area. TXU also offers some renewable energy options, and higher solar buyback rates than both Frontier and Gexa.
| Factor | Frontier Utilities | TXU | Gexa |
|---|---|---|---|
| Our overall rating (Out of 5) | 4.5 | 4.9 | 4.6 |
| Number of plans available | 23 | 11 | 25 |
| Top 12-month plan | Budget Saver 12 | Solar Buyback Match 12 | Gexa 12 |
| Best feature | Affordable fixed-rate plans with predictable monthly bills | High compensation rate for excess solar energy | 100% renewable energy in all plans |
Frontier Utilities Overview
Founded in 2008 and headquartered in Houston, Frontier Utilities is an energy provider serving four states: Texas, Pennsylvania, Ohio and New Jersey. The company offers only electricity plans in Texas but both electricity and natural gas plans in the other states. Frontier Utilities has been acquired by other companies twice—first by Quintana Infrastructure & Development LLC in 2012 and then by NextEra Energy Resources in 2019.
- Year Founded: 2008
- Parent Company: NextEra Energy Resources
- Headquarters: 5120 Woodway Drive, Suite 10015, Houston, Texas 77056
Contacting Frontier Utilities
If you need to contact Frontier Utilities, there are several options available:
- Customer service phone number: 866-926-8192
- Automated payment phone number: 800-917-7489
- Email: care@frontierutilities.com
- Website: https://www.frontierutilities.com/About-Frontier/Contact-Us
To report a power outage, downed power lines or other issues related to the electricity grid, you must contact the local transmission and distribution utility (TDU). You can find the utility company operating in your area on your monthly power bills.
Where Is Frontier Utilities Available?
Frontier Utilities offers ample coverage in Texas, serving all six TDU territories. Keep in mind that you can choose your electricity provider, but your TDU or “poles and wires” company is determined by geographic location:
- AEP Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
- AEP North: Abilene, San Angelo, Vernon
- CenterPoint Energy: Houston, Katy, Beaumont
- Lubbock Power & Light: Lubbock
- Oncor Electric: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
- Texas-New Mexico Power: League City, Glen Rose, Pecos, Angleton
Who Should Pick Frontier Utilities?
With more than 20 electricity plans to choose from, Frontier Utilities can meet the energy needs of an ample customer base.
Price-Conscious Customers
The Frontier Budget Saver plan usually offers some of the lowest fixed rates in the market, not accounting for bill credit plans.
Solar Battery Owners
If you own a solar panel system with battery storage, the Frontier Battery Awards 12 plan purchases your excess energy at retail rates while offering a fixed monthly credit of $50.
Electric Vehicle Owners
Frontier Utilities offers a 24-month electricity plan with free EV charging from 11 p.m. to 5 a.m.
Just Moved To Texas
If you’re new to the deregulated market, Frontier’s Budget Saver plan is an excellent, straightforward option that may help you save without causing confusion.
Is Frontier Utilities Right For You?
We recommend Frontier Utilities if you’re looking for affordable fixed rates and predictable monthly bills. The Frontier Budget Saver plan, available in 12 and 24-month terms, offers very competitive rates. However, note that Frontier plans only have a 9% renewable energy content. If you prioritize using green energy at home, you might want to look into other providers, such as Gexa Energy or Rhythm Energy.
Frontier Referral Rewards Program and Free HVAC Tune-Up
Frontier Utilities offers free electricity through its referral system – customers can send invites and get bill credits when their friends make their first payments. There’s no limit on referrals, so people can keep getting credits as more friends sign up.
It also gives free A/C tune-ups to qualifying customers. This service is available for homes and businesses that are in the Centerpoint Energy Houston Electric region and some other territories. Current Frontier customers just need to check if they’re eligible.
Moving or Transferring Service with Frontier Utilities
If you’re already a Frontier Utilities customer, the My Account portal allows you to easily transfer your service to another address. All you need to do is provide your new address and move-in date. You can call customer service or chat with an agent if you need assistance.
Frontier Utilities also provides same-day service for requests submitted before 2 p.m. on weekdays, but only if your new address has an active power meter.
When relocating, you can switch your electricity plan without an early termination fee (ETF). While you can continue with your current plan, we recommend checking the options available at your new address.
Alternatives to Frontier Utilities
Frontier Utilities stands out for its affordable fixed-rate plans, which may drop below 14 cents per kWh during spring and fall. However, three competitors usually offer comparable rates: TriEagle Energy, Rhythm Energy and Discount Power. Discount Power also stands out for its minimal plan offerings, which can help simplify your shopping process.
Frontier Utilities Frequently Asked Questions
Is Frontier Utilities the same as Gexa Energy?
No, Frontier Utilities and Gexa Energy are different electricity providers, but they are sister companies owned by NextEra Energy. For this reason, their website designs and many of their electricity plans are very similar. However, Frontier Utilities offers only 9% renewable energy in its plans, while Gexa has 100% renewable energy.
How much is the cancellation fee for Frontier Utilities?
The early termination fee (ETF) depends on the contract term of your electricity plan:
- $150 for 12-month plans
- $295 for 24-month plans
- $0 for the variable-rate monthly plan
Check your plan’s EFL to confirm the cancellation fee of a specific Frontier Utilities plan.
What is the Frontier Plus 12 plan?
The Frontier Plus 12 plan offers a $125 bill credit in months where your electricity consumption is 2,000 kWh or higher. This plan charges an ultra-cheap average rate if you earn the bill credit. However, you can expect to pay nearly double per kilowatt-hour if your usage dips below the 2,000 kWh threshold.
What is the best Frontier Utilities plan?
We recommend the Frontier Budget Saver plan, which offers fixed rates and predictable power bills. This plan has a contract term of 12 or 24 months and usually offers some of the lowest rates in the market — around 14 cents per kWh during spring and fall.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
