Austin Energy®Outages & Map | Rates | 512-494-9400

Austin, Texas, is a regulated electricity market, which means that only one electric utility company, Austin Energy, owns and operates all electricity for the area. Austin Energy is also responsible for correcting all power outages (see full power outage information below, including the Austin power outage map and outage phone number).

Not all cities in Texas are regulated. In fact, 85% of electric meters are deregulated, allowing consumers to shop around for rates that best meet their needs.

If you are moving to another city with a deregulated market or simply want to learn more about how the deregulated energy market works, this article has more information. You can enter your zip code on this page and easily review rates, electric companies, and plans for deregulated cities across the state of Texas.

Austin Energy Power Outages, Map and Phone Numbers

Experiencing a power outage? Use the links below to find the most current information on outages and severe weather in your area.

Austin Energy Power Outages

In the event of a power outage in Austin, call 512-322-9100. To help Austin Energy locate your outage, it’s important to have your 10-digit account number or the 10-digit phone number associated with your account available. If you are registered for Outage Alerts, you can text OUT to 287846 to report your power outage. You can also monitor outages using the Austin Energy Outage Map. To learn how a recent outage has impacted your home’s energy usage, you can view usage data at Smart Meter Texas.

Austin Energy Outage Map and Outage Tracker

As the only utility company in the Austin area, Austin Energy is responsible for checking meters, maintaining the city’s electric infrastructure, and responding in the event of an outage to get your power turned back on as quickly as possible. The company serves nearly 500,000 customers and the outage center website provides a variety of different useful information for customers. Using the outage tracking map, you can:

  • Report outages and check the status of an outage
  • Register for outage alerts
  • Get a general understanding of the number of customers who are without power in each area
  • See the location of planned outages and learn the estimated restoration times

Best Weather Sites in Austin Maps and Alerts

Austin Energy Rates and Move-in/Move-out

Austin Energy is a community-owned utility that has been providing power and energy services to the greater Austin area since 1895. Continue reading to review rates, power outage information, and move-in instructions.

Residential Electricity Service in Austin

If you are moving to Austin, it’s a good idea to set up an account with Austin Energy in advance of your move. Here is a list of the resources you need to set up and manage your account:

Austin Energy Website:

City of Austin Utilities Website for Customer Account:

You can manage your utility services any time, day or night.

After you have established a utility service account with the City of Austin, you can register with Online Customer Care.

Phone: 512-494-9400

Log in to City of Austin Utilities Online Customer Care to:

  • Pay your bill
  • Set up automatic payments
  • Sign up for paperless eBills
  • Monitor your usage
  • Get tips for reducing your usage
  • Read Austin Utility News monthly newsletter
  • Use a variety of other features

Austin Energy Rates

Because Austin is a regulated electricity market, the rates are determined by a governmental regulatory body, which means you have no choice regarding the rates you pay.

Move-in, Move-out, and Transfer Service

Planning a move into or out of Austin? Austin Electric makes it easy for its customers to stop, start, or transfer their electricity service, doing so online, over the phone, or in person. For any of these services, contact Austin Energy’s customer support team:

To learn more, visit Austin Energy

Need Electricity in Other Cities in Texas?

Electricity Companies in Deregulated Texas Cities

Review a list of the best electricity providers (also called “light companies”) in order to compare electricity plans in deregulated cities in Texas. You can also visit Home Energy Club to find a full of list of light companies and rates. Simply enter your zip code to locate the providers in your area. 

Reviews of Electric Companies in Texas

It’s important to review objective information about any electric provider you’re considering switching to. You can check out our Electric Company Reviews page to identify the most trustworthy electric providers in your area. It can also help you identify which companies offer cheap electricity rates.

Electricity Plans & Rates for Deregulated Cities in Texas

Rates and Reviews for HEC Rated Electric Companies in Texas

Phone Number 
Energy Rates
Amigo Energy
Amigo Energy Reviews
Amigo Energy Rates
Chariot Energy 
Chariot Energy Reviews
Chariot Energy Rates
Cirro Energy
Cirro Energy Reviews
Cirro Energy Rates
Discount Power
Discount Power Reviews
Discount Power Rates
Express Energy
Express Energy Reviews
Express Energy Rates
4Change Energy
4Change Energy Reviews
4Change Energy Rates
Frontier Energy
Frontier Energy Reviews
Frontier Energy Rates
Gexa Energy
Gexa Energy Reviews
Gexa Energy Rates
Green Mountain Energy
Green Mt. Energy Reviews
Green Mt. Energy Rates
NRG Energy
713 537-3000
NRG Energy Reviews
NRG Energy Rates
Just Energy
Just Energy Reviews
Just Energy Rates
Payless Energy
Payless Energy Reviews
Payless Energy Rates
Pulse Power
Pulse Power Reviews
Pulse Power Rates
Reliant Energy
Reliant Energy Reviews
Reliant Energy Rates
Tara Energy
Tara Energy Reviews
Tara Energy Rates
TriEagle Energy
TriEagle Energy Reviews
TriEagle Energy Rates
Stream Energy
Stream Energy Reviews
Stream Energy Rates
TXU Energy
TXU Energy Reviews
TXU Energy Rates
Xoom Energy
Xoom Energy Reviews
Xoom Energy Rates

Rates and Reviews for Non-HEC Rated Electric Companies in Texas

Phone Number
Energy Rates
Ambit Energy
Ambit Energy Reviews
Ambit Energy Rates
Acacia Energy
Acacia Energy Reviews
Acacia Energy Rates
Bounce Energy
Bounce Energy Reviews
Bounce Energy Rates
Constellation Energy
Constellation Energy Reviews
Constellation Energy Rates
Direct Energy
Direct Energy Reviews
Direct Energy Rates
First Choice Power
First Choice Power Reviews
First Choice Power Rates
Infinite Energy
Infinite Energy Reviews
Infinite Energy Rates
Our Energy
Our Energy Reviews
Our Energy Rates
Penstar Power
Penstar Power Reviews
Penstar Power Rates
Pogo Energy
Pogo Energy Reviews
Pogo Energy Rates
Southwest Power & Light
Southwest Power & Light Reviews
Southwest Power & Light Rates
Startex Energy
Startex Energy Reviews
Startex Energy Rates
Think Energy
Think Energy Reviews
Think Energy Rates
Veteran Energy
Veteran Energy Reviews
Veteran Energy Rates
Volt Energy
Volt Energy Reviews
Volt Energy Rates
Windrose Energy
Windrose Energy Reviews
Windrose Energy Rates

Ratings and Reviews of Electric Companies in Texas Deregulated Cities

In order to provide you with a complete picture of the type of service you can expect from different electric companies in your area, Home Energy Company has gathered reviews on over 40 electric companies that serve the state of Texas. We pulled customer satisfaction data from independent review sites, the Better Business Bureau, the State of Texas Public Utility Commission Complaints Stats, and other sources. In order to calculate ratings, Home Energy Club combines its own Home Energy Club/Amazon customer rating survey with information from third parties. You’ll find those ratings listed on the table below, along with reviews and phone numbers. Enter your zip code to locate nearby electric companies.

Local BBB Rating
Year Founded
Reliant Energy
Reliant Reviews
Gexa Energy
Gexa Reviews
TriEagle Energy
TriEagle Reviews
Cirro Energy
Cirro Reviews
Pulse Power
Not Rated
Pulse Reviews
Green Mountain Energy
Green Mt. Reviews
Champion Energy
Champion Reviews
Just Energy
Not Rated
Just Reviews
Amigo Energy
Not Rated
Amigo Reviews
Discount Power
Discount Reviews
Chariot Energy
Not Rated
Chariot Reviews
Direct Energy
Not Rated
Direct Reviews
TXU Energy
TXU Reviews
Hello Energy
Not Rated
Hello Reviews
Constellation Energy
Constellation Reviews
Ambit Energy
Ambit Reviews
Stream Energy
Stream Reviews
Lone Star Energy
Not Rated
Lone Star Reviews


Austin Business Electricity Quotes

Austin Energy provides electricity services to businesses throughout the Greater Austin area. To start or transfer your business’s utility services, you can:

You can also visit the Austin Electric site at:

For business electricity rates in deregulated cities, visit the Home Energy Club.

Helpful Information About Austin

Austin is the fourth-largest city in Texas and has been the state’s capital since 1839. The city originally was a booming trading center for farmers and ranchers after the construction of the bridge over the Colorado River in 1871 and the arrival of the railroad. The industry began to develop in the early 20th century, and it experienced substantial growth in the 1990s because of the influx of high-tech industries. Today, the city is home to many major employers in a variety of industries, including biotechnology, software, business, and research and development.

Local Austin Businesses That Can Help You Reduce Your Energy Bill

A/C Service Providers: Local companies that provide heating, ventilation and air conditioning services.

Attic insulation: Local attic insulation companies that help you reduce your energy costs through thermal insulation.

LED light bulbs – Businesses in Austin where you can purchase energy-saving LED light bulbs.

Home window tinting – Local home window tinting companies that help you fight the heat of Texas summers.

Business Organizations in Austin

Electric Vehicle Charging Stations and Deals in Austin

Need to charge your electric vehicle? Use this Austin electric vehicle charging station map to find a charging station in your area.

Electric vehicles, or EVs, are a great way to save money and reduce emissions that contribute to climate change. The energy costs for EVs are generally much lower than they are for drivers who use conventional vehicles. While the prices of the vehicles can be higher, those initial costs are typically offset by fuel savings, state and utility incentives, and federal tax credits. Added to that, EVs don’t produce carbon dioxide emissions when driving, which means that they can help to reduce air pollution, leaving you with cleaner air.

If you are thinking about purchasing an electric vehicle, consider visiting one of the Austin dealerships listed below.

Mfg & EV ModelFind Austin DealerTop Reviewed DealershipPhone NumberLocation
Tesla: Tesla Model 3LocateTesla737-207-8000Austin-Pond Springs
BMW: BMW i3LocateBMW of Austin512-343-35007011 McNeil Dr, Austin, TX 78729
Nissan: Nissan LeafLocateTown North Nissan512-451-74119160A Research Blvd, Austin, TX 78758
Chevrolet: Chevrolet BoltLocateCapitol Chevrolet512-436-09386200 S IH 35 Frontage Rd, Austin, TX 78745
Ford: Ford FusionLocateMaxwell Ford512-443-50005000 S IH 35 Frontage Rd, Austin, TX 78745

Austin Energy Frequently Asked Questions

What is the Austin Electric phone number and business hours?

The Austin Energy phone number is 888-340-6465. The business hours are Monday to Friday 7 a.m. to 9 p.m. and Saturday 9 a.m. to 1 p.m.

Who has the cheapest electricity rates in Texas?

The energy providers with cheapest energy rates for Austin can be found on The three energy providers who currently have the cheapest no-gimmick rates are:

To compare electricity providers, read reviews, and find special discount rates, visit Home Energy Club. Simply enter your zip code and review the rates for your area.

What are the best electric companies (light companies) in Texas?

The top electricity companies in Texas are:

What is a good rate per kWh in Texas?

A good electricity rate in Texas is as low as 5 cents per kWh, although with seasonal fluctuations and depending on the plan details and zip code, a good rate could be over 12 cents per kWh.

Where can I compare electricity companies in Texas? allows for a side-by-side comparison of electric plans in Texas, offering objective information so you can make an informed decision about which electricity provider is best for you. Their service vets each energy company to help you avoid surprises when your bill comes in. To compare electricity providers and plans in deregulated areas:

  • Enter your zip code to compare rates for your area.
  • Review the discount energy rates, courtesy of the site’s bargaining power with the electricity providers.
  • Review the easy-to-use guides to choose the best energy plan for your needs.
  • Have confidence in your choice because of the TrustPlan™ vetting process that cuts deceptive pricing and gimmicks.

Where can I find objective electric company reviews and ratings in Texas?

It’s always best to use third-party websites rather than to rely on the electricity provider’s reviews. The most trusted source is, which includes objective electric company ratings and reviews from the following sources:

  • Google Reviews.
  • Yelp Reviews.
  • The Better Business Bureau (BBB).
  • The State of Texas
  • The Public.

Why is my Austin energy bill so high?

To avoid gimmicky plans, it’s important to fully vet every energy plan. makes it easy to do a side-by-side comparison and review objective information about reviewers in your area. There are a number of reasons why your electricity bill may be high. Some of the primary reasons include:

  • Expiration of your fixed-price energy plan: If you sign up for a fixed-price energy plan with your energy provider, it’s possible that the rate plan has expired. When this happens, sometimes energy providers will bill their customers at the highest energy rate, causing the electric bill to skyrocket.
  • Seasonal fluctuations: If you don’t have a fixed-rate energy plan, then your bill may go up during the hot summer months when demand is higher.
  • Lack of energy efficiency: If your home isn’t well-sealed and energy-efficient, you may see unusually high bills.
  • Increase in rates: Your electricity provider can change their rates at any time for customers who are on a risky variable rate plan. Be careful about plans that advertise “wholesale prices,” since these plans are often accompanied by shockingly high bill prices.
  • Your energy plan doesn’t match your energy usage: When signing up for a plan, it’s important to choose one that’s appropriate for your home’s energy usage. If you sign up for a plan that’s intended for someone with a large home and you only have an apartment, you’ll have an unnecessarily high bill.

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Show me the best matches for my home

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Home Energy Club

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You should always read a plan’s EFL details to decide if it’s a fit for you, but our system does the tedious math to help you compare estimated costs. Of course, your future bill amounts will depend on your future usage.

You will find a widget on Home Energy Club which fetches your home’s energy usage data from Smart Meter Texas (SMT) and runs calculations of the rate structures of energy plans to help you conveniently estimate the cost of energy plans you are considering, based on your prior 12 months of energy usage as reported by SMT.

In one of the text panels of the widget, you will see an authorization button. By checking the permission box above the fields in which you enter your name and email address, and clicking on the authorization button, you are authorizing Smart Meter Texas to provide us with your location’s energy usage information so that our system can run cost calculations. It’s important to note that errors can occur when developing and running calculations, and the Company does not guarantee that its cost numbers are correct. You should always read the Electricity Facts Label (EFL) for each energy plan you are considering before enrolling, and make an independent decision on whether the plan is an appropriate fit for your home based on your own calculations and all the information disclosed by energy providers in the EFL.

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