Hello Energy, sister company of Champion Energy, is a Texas light company that offers no-deposit lights and prepaid electricity plans.
Please note that Hello isn’t enrolling new customers in Texas at this time.
For an alternative light company in Houston, Texas with no deposit, try Payless Power. They’re undoubtedly one of the top light companies with no deposit.
Hello Energy Plan Benefits
Prepaid plans are an attractive option for many Texans, especially those with a challenging credit score.
Typically, pay-as-you-go electricity plans have several key benefits, including:
- Instant approval
- No credit check
- No ID requirement
- No deposit
- No contract
Prepaid plans also typically have same-day service and daily alerts via text or email to manage usage. Some prepaid plans include fixed rates, allowing you to get price protection, even on a no-deposit plan.
Don’t forget to check out the Hello Energy mobile app to manage your account all from your phone.
Hello also offers automatic top-off so customers can set up a low balance alert level and the amount to charge. The minimum charge amount is $25.
Compare Hello Rates with Competitors
7 Gexa Energy Vetted Guaranteed Plans
| Plan Name | Plan Length | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 | 12 Months | 11 ¢/kWh |
| Gexa Eco Saver Plus 24 | 24 Months | 11 ¢/kWh |
| Gexa Energy Saver 24 | 24 Months | 18.4 ¢/kWh |
| Gexa Eco Saver Lite 12 | 12 Months | 20.4 ¢/kWh |
| Gexa Eco Saver Premier 12 | 12 Months | 20.4 ¢/kWh |
| Gexa Eco Saver Premier 24 | 24 Months | 20.4 ¢/kWh |
| Gexa Eco Saver Advantage 12 | 12 Months | 21 ¢/kWh |
- *Rates as of 05/08/2025 at 04:00 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
8 4Change Energy Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| 4Change - Maxx Saver Select 12 | 12 Months | 11 ¢/kWh |
| 4Change - Maxx Saver Select 24 | 24 Months | 11 ¢/kWh |
| 4Change - Charitable Saver 12 | 12 Months | 13.9 ¢/kWh |
| 4Change - Cash Money 12 | 12 Months | 15.9 ¢/kWh |
| 4Change - One Rate 12 | 12 Months | 16.7 ¢/kWh |
| 4Change - One Rate 24 | 24 Months | 16.7 ¢/kWh |
| 4Change - Power Maxx Saver 12 | 12 Months | 19.1 ¢/kWh |
| 4Change - Power Maxx Saver 24 | 24 Months | 19.1 ¢/kWh |
- *Rates as of 05/08/2025 at 03:15 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
8 Frontier Energy Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Frontier - Frontier Saver Plus 12 | 12 Months | 10.9 ¢/kWh |
| Frontier - Frontier Saver Plus 24 | 24 Months | 11 ¢/kWh |
| Frontier - Frontier Budget Saver 12 | 12 Months | 16.2 ¢/kWh |
| Frontier - Frontier Budget Saver 24 | 24 Months | 16.3 ¢/kWh |
| Frontier - Frontier 36 | 36 Months | 17.6 ¢/kWh |
| Frontier - Frontier Saver Premier 12 | 12 Months | 20.4 ¢/kWh |
| Frontier - Frontier Saver Premier 24 | 24 Months | 20.4 ¢/kWh |
| Frontier - Frontier Saver Value 12 | 12 Months | 20.4 ¢/kWh |
- *Rates as of 05/08/2025 at 04:01 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
11 Reliant Energy Trusted Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Reliant - Power Savings 24 | 24 Months | 13.9 ¢/kWh |
| Reliant - Power Savings 12 | 12 Months | 15.5 ¢/kWh |
| Reliant - Basic Power 24 | 24 Months | 17.2 ¢/kWh |
| Reliant - Conservation 24 | 24 Months | 17.5 ¢/kWh |
| Reliant - Basic Power 12 | 12 Months | 17.8 ¢/kWh |
| Reliant - Conservation 12 | 12 Months | 17.9 ¢/kWh |
| Reliant - Power On 24 | 24 Months | 18 ¢/kWh |
| Reliant - Truly Free Weekends 100% Solar 12 | 12 Months | 19.8 ¢/kWh |
| Reliant - Truly Free Nights 100% Solar 12 | 12 Months | 19.8 ¢/kWh |
| Reliant - Power Savings 2,000 kWh 24 | 24 Months | 20.7 ¢/kWh |
| Reliant - Power Savings 2,000 kWh 12 | 12 Months | 22.3 ¢/kWh |
- *Rates as of 05/08/2025 at 03:37 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Texas energy rates are driven in large part by the wholesale price of natural gas. As natural gas prices have dropped in the last year, energy rates in Texas have significantly decreased.
How Hello Energy No Deposit Plans Work
Hello Energy’s no-deposit, prepaid plans have no credit checks and no long-term contracts.
Customers pay to set up an initial account balance. Then, they pay as they go.
As customers use electricity, funds are taken from the initial account to pay for electricity usage. Hello’s postpaid plans are fixed price plans.
Customers are billed at the end of each meter-read cycle.
Discounts on Champion Energy Fixed Rate Plans
Want a fixed-rate plan? Compare Hello’s higher fixed rates to the cheaper electricity rates of Champion Energy, sister company of Hello.
Call for fixed rates at 844-856-9383 (the operator may answer “Champion Energy”). Our exclusive promo code for Champion is TOP, which you can enter directly on the Champion Energy website to access discounted rates
You can also quickly find the cheapest rates in your area by punching in your ZIP code below.
Hello Energy Customer Service
You can contact Hello Energy customer service at 844-856-9383. If you’d prefer not to speak over the phone, you can send them a message or a live chat via their contact page.
Hello Energy Reviews and Ratings
Before enrolling in an electricity plan, check out verified Hello Energy reviews.
Our live stream of reviews below can help you get an idea of common customer complaints. You’ll also find insights into how Hello addresses any issues.
Customer reviews
Visit our Hello Energy Reviews page to read more verified customer reviews.
Customer ratings
Based on customer reviews and our knowledge of the industry, we’ve given Hello a Home Energy Club rating score of 4.2 out of 5.
They’re rated well in all categories, with a 3.7 or higher across the board. Their best categories are customer service and billing quality, both of which secured a 3.9 and 4.5 score. All in all, they’re rated fairly well, especially for a no-deposit energy company.
Tips for Shopping Hello Energy Plans
For quick tips on becoming an energy plan shopping expert, check out our Savvy Shopper’s Guide. It’s loaded with all the info you need to find the best electricity plan and energy provider for your specific usage needs.
In short, it can help you take the guesswork out of finding a Texas energy provider.
Whether you’re moving, switching providers, or canceling your plan, be sure to review the Electricity Facts Label, or EFL. The EFL provides a range of information, including:
- Average price per kWh
- Base, energy, and TDU charges
- Type of product (fixed or variable rate)
- Contract term length
- Early Termination Fees (ETFs)
- Renewable energy content
Understanding the EFL will definitely help you compare energy plans. For fast tips on using the EFL, read our Electricity Facts Label (EFL) guide.
Another highly valuable resource when shopping for energy plans is a Smart Meter. With Smart Meter Texas, you can access your home’s precise historic usage data, so you can see exactly how much energy you use and when. For help, browse our Smart Meter Guide
Cancellation fees
Note that if you’re enrolled in a fixed-rate energy plan and you cancel it before the end date of your contract, you’ll likely owe an ETF.
You can avoid the ETF if you wait until the final 14 days of your contract or if you’re moving.
Hello Energy Power Outage
If you wish to report a Hello Energy power outage in Texas, please contact your local area TDU:
- Oncor Electric (Dallas metro area): 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy (Houston metro area): 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
About Hello Energy
A trustworthy Texas light company with no-deposit plans, Hello Energy lets consumers pay-as-you-go, with relatively low electricity rates and no gimmicks. They’re sister companies with Champion Energy Services.
These prepaid lights plans are also a good fit for residents looking for no credit check apartments. For those who are exploring various no-deposit electric providers, Hello stands out as a cost-effective option.
Hello also offers postpaid fixed rate plans.
Business Information
Their headquarters in Texas are located at 1500 Rankin Rd #200 Houston, TX 77073, United States.
Deregulated Cities | ||
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See all deregulated cities in Texas.
Hello Energy Frequently Asked Questions
As a prepaid energy provider, Hello Energy’s rates tend to be a little bit higher. This is common for no-deposit companies because they’re offsetting the risk of not charging a deposit.
That said, you can get cheap prices on fixed-rate energy plans from their sister company, Champion Energy. On top of their already low rates, get discounted plans from Champion Energy using our exclusive promo code “TOP” on Champion’s website.
Champion Energy is an award-winning electric company and one of the best in Texas. Champion offers mostly traditional fixed-rate electricity plans.
Yes, Hello is a legitimate electricity company in Texas. As a prepaid lights company, they operate slightly differently than traditional providers, but they’re a viable option, especially for Texans hoping to avoid paying a deposit.
As a sister company to Champion, one of the largest and most trusted electric companies in Texas, Hello is a reliable prepaid energy provider.
They’re still building a name for themselves in Texas, but they have a decent near-3-star rating on Google.
That said, as a prepaid energy company, they don’t have the cheapest rates in the Lone Star State. To find the lowest rates, check out our cheapest energy plans with no gimmicks.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
