New Power is a trusted electricity company that offers price-protected Texas energy plans with fixed energy rates.
A subsidiary of Shell Energy, they’re owned by Shell, a globally-respected brand with decades of experience selling gasoline at thousands of gas stations around the nation.
Get special discounted New Power rates by using our exclusive promo code, NICE, on New Power’s website.
Compare Energy Rates from other Texas Electricity Providers
7 Gexa Energy Vetted Guaranteed Plans
| Plan Name | Plan Length | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 Plan | 12 Months | 10.5 ¢/kWh |
| Gexa Eco Saver Plus 24 Plan | 24 Months | 10.5 ¢/kWh |
| Gexa Energy Saver 24 | 24 Months | 16.5 ¢/kWh |
| Gexa Eco Saver Lite 12 | 12 Months | 19.6 ¢/kWh |
| Gexa Eco Saver Advantage 12 | 12 Months | 19.8 ¢/kWh |
| Gexa Eco Saver Premier 12 | 12 Months | 20.4 ¢/kWh |
| Gexa Eco Saver Premier 24 | 24 Months | 20.5 ¢/kWh |
- *Rates as of 12/18/2024 at 12:08 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
8 4Change Energy Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| 4Change - Maxx Saver Special 12 | 12 Months | 9.9 ¢/kWh |
| 4Change - Maxx Saver Special 24 | 24 Months | 9.9 ¢/kWh |
| 4Change - Charitable Saver 12 | 12 Months | 13.7 ¢/kWh |
| 4Change - One Rate 12 | 12 Months | 15.7 ¢/kWh |
| 4Change - One Rate 24 | 24 Months | 15.9 ¢/kWh |
| 4Change - Cash Money 12 | 12 Months | 16.1 ¢/kWh |
| 4Change - Power Maxx Saver 12 | 12 Months | 18.2 ¢/kWh |
| 4Change - Power Maxx Saver 24 | 24 Months | 18.2 ¢/kWh |
- *Rates as of 12/18/2024 at 12:08 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
8 Frontier Energy Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Frontier - Frontier Saver Plus 12 Plan | 12 Months | 10.5 ¢/kWh |
| Frontier - Frontier Saver Plus 24 Plan | 24 Months | 10.5 ¢/kWh |
| Frontier - Frontier Budget Saver 12 | 12 Months | 15.2 ¢/kWh |
| Frontier - Frontier Budget Saver 24 | 24 Months | 15.5 ¢/kWh |
| Frontier - Frontier 36 | 36 Months | 16.5 ¢/kWh |
| Frontier - Frontier Saver Value 12 | 12 Months | 19.6 ¢/kWh |
| Frontier - Frontier Saver Premier 12 | 12 Months | 20.4 ¢/kWh |
| Frontier - Frontier Saver Premier 24 | 24 Months | 20.5 ¢/kWh |
- *Rates as of 12/18/2024 at 12:08 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
0 Reliant Energy Trusted Plans & Rates
| Plan Name | Plan Length | Rate |
|---|
- *Rates as of 12/18/2024 at 12:08 PM. Based on 1000 kWh. Enter your zip code above for rates in your area.
Reviews & Ratings
We based our score of New Power on information from independent customer review sites, like the Better Business Bureau, the State of Texas Public Utility Commission Complaints Statistics, Yelp, Google, and other trusted sources.
We use this customer data with the expert opinion of our staff to determine a Home Energy Club rating.
HEC New Power Rating Score: 4.44/5
Customer Ratings
New Power scores well, with 4.4 or more in four out of five categories
New Power Texas Reviews
Compare New Power reviews to other Texas electric company reviews.
Plans and Rates
New Power Texas offers electricity plans for your home with price-protected, fixed rates on energy plans for security against energy bill surprises. They often have some of the best electricity rates in Texas that are straightforward.
Fixed PT Plans
Their Fixed PT plans offer low, fixed rates on electricity. These energy plans let you lock in great rates for long terms.
Key features include:
- Cheap rates per kWh
- $4.95 base charge
- $20/month Early Termination Fee (ETF)
Note that any New Power Texas electricity plan with the plan name Fixed PT comes with a range of term lengths, including 12 and 36-month terms.
Renewable Energy
Their plans currently include some renewable energy content. If you’re looking for a power company that offers 100% renewable energy with very low rates, consider Gexa.
They offer great rates on 100% clean energy, although their plans are designed for specific usage levels that you’ll find covered in the Electricity Facts Label (EFL) of their plans.
Energy Promo Codes
Whether you enroll online or over the phone, you’ll receive discounts on New Power Texas rates with our exclusive promo codes. For operator assistance, call 866-505-0115 and give them our promo code: NICE.
Requirements to Start Service
You can easily sign up for an energy plan online or call for friendly operator service when enrolling in a New Power plan.
Before enrolling, please note that New Power doesn’t provide same-day service.
It’s also worth keeping in mind that their earliest service dates are typically two days out from the date of your enrollment.
You may be responsible for a deposit, however you can qualify for no deposit lights if you pass their credit requirements.
You may also qualify for a deposit waiver if you meet the requirements below:
- Aged 65 years or older
- Victim of domestic violence
- Former or active-duty military
- Applicants who have provided a letter of credit
When applying for a deposit waiver, send all documents, including your confirmation number, to customercare@newpowertx.com.
Customer Service
To speak with a customer care representative, you can chat with them over the phone or via email at customercare@newpowertx.com.
Their hours of operation are from 8 am – 7 pm Monday through Thursday and 8 am – 5 pm on Friday.
Bill Pay
New Power has several convenient monthly bill payment options, including:
- Pay online at their customer portal.
- Pay by phone at 866-505-0115.
- Pay by mail, sending your bill and a check or money order to P.O. Box 734377, Dallas, TX 75373-4377.
- Pay automatically by setting up autopay and using an electronic check (ACH) from your bank account, MasterCard, or Visa card.
New Power also offers paperless billing, making it easy for you to monitor and pay your bills without the hassle of waiting on snail mail for your monthly payments.
Switching, Moving and Cancellation Fees
If you’re switching, moving or even canceling your New Power energy plan, be sure you know all of your options. On top of comparing top electricity providers and energy plans right here, we also recommend reading your Electricity Facts Label, or EFL, to select the correct plan for your home.
Reading your EFL
Reading and understanding the Texas Electricity Fact Label will help you get an apples-to-apples comparison of any energy plan you’re considering. It will also help you understand how much your plan will cost based on how much energy your home uses.
To get an exact picture of your home’s monthly kWh usage, which will help when reading a plan’s EFL, try Smart Meter Texas. And be sure to browse our guide to understanding Smart Meters.
Transferring your plan
Transferring your New Power service to a new address is as easy as filling out a simple form on their website. It may take one to two business days to process your information. We recommend giving the light company 30 days notice to ensure a smooth transition.
Canceling your plan
You can cancel your plan at any time online or by calling customer service. Note that you’ll likely be responsible for an Early Termination Fee, or ETF. Most of this light company’s plans come with an ETF of $20 per month remaining in your contract.
If you want to save money, you can wait until the final 14 days of your contract or you’re moving to a new location, you can usually cancel your plan without incurring an ETF.
Reporting a Power Outage
When dealing with a New Power outage, immediately notify your Transmission and Distribution Utility (TDU). TDUs like AEP or Centerpoint maintain and repair the lines that power homes and businesses, while REPs, or retail energy providers, only market and bill you for your energy.
To report an outage, contact your local utility company below:
- Oncor: 888-313-4747
- Centerpoint: 800-332-7143
- TNMP: 888-866-7456
- AEP: 866-223-8508
- Sharyland Utilities: 800-545-4513
About New Power
New Power is a quality energy provider that serves customers in Texas, offering some of the best electricity rates for straightforward residential energy plans. They’re a sister brand of Shell Energy and Pulse Power.
According to their website, they provide “transparent, no frills electricity.” They even send usage reports and a weekly “check-in” with your smart meter Texas energy usage information, so you can monitor how you use your energy.
Business Information
Their headquarters are located at:
10200 Grogans Mill Rd, The Woodlands, TX 77380
You can contact them at 888-853-5747.
Deregulated Cities | ||
|---|---|---|
Houston | Dallas | Fort Worth |
Katy | Laredo | Waco |
Midland | Corpus Christi | Frisco |
McAllen | Galveston | Irving |
See all deregulated cities in Texas.
Top Texas Zip Codes Serviced
New Power Frequently Asked Questions
Is New Power a good electric company?
New Power Texas is a good, reliable electricity provider acquired by Shell Energy. Their review scores are sub par, with almost 200 verified Google reviews and a rating of under 3 stars, but Shell is making improvements which should significantly improve their ratings.
Who owns New Power Texas?
New Power Texas is owned by Shell Energy, a subsidiary of Shell, a Fortune 500 company.
