GoodCharlie offers electricity plans in Texas with low rates, straightforward pricing and makes charitable contributions to your chosen animal shelter. Each energy plan comes with Pet Perks, which includes a $750 emergency fund for pets.
Electricity rates depend on your usage and location in Texas, but GoodCharlie Energy rates range from about 13 cents to 16 cents per kilowatt-hour (kWh) for the 1,000 kWh usage level. This range is directly in line with the 15.60 cents per kWh average energy rate in Texas, according to December 2024 information from the U.S. Energy Information Administration (EIA).
GoodCharlie Energy is a great choice for Texas pet owners seeking affordable plans and additional benefits while supporting a company that gives back to the pet community.
GoodCharlie Plans and Rates in Texas
GoodCharlie keeps your options simple and only offers fixed-rate energy plans. You can choose between a standard plan and a 100% renewable plan for contracts up to 36 months.
- Fixed-rate plans: These plans offer a set rate per kilowatt-hour of energy used. You can lock in your rate for 4, 12, 24 or 36 months with GoodCharlie’s GoodEnergy plans.
- Green energy plans: These plans offset your usage with clean energy sources like wind or solar power. You can lock in a low fixed rate while reducing your carbon footprint with a GoodGreen plan from GoodCharlie.
GoodCharlie Energy doesn’t offer other plan types, such as variable rates or prepaid energy plans. You can compare options with top-rated providers like Reliant Energy and Green Mountain Energy for more options.
GoodCharlie Rates and Plans in Houston
GoodCharlie Energy rates in Houston are competitive with the Texas average energy rate. Compare its plans and rates in the table below.
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| GoodEnergy 4 | 4 months | Fixed-rate | 14.8 |
| GoodEnergy 12 | 12 months | Fixed-rate | 15.3 |
| GoodEnergy 24 | 24 months | Fixed-rate | 15.4 |
| GoodEnergy 36 | 36 months | Fixed-rate | 15.3 |
| GoodGreen 12 | 12 months | Fixed-rate | 15.5 |
| GoodGreen 24 | 24 months | Fixed-rate | 15.6 |
| GoodGreen 36 | 36 months | Fixed-rate | 15.5 |
Electricity plans and rates are accurate as of March 2025 for the 1,000 kWh usage level.
GoodCharlie Rates and Plans in Dallas
GoodCharlie energy rates in “The Big D” are similarly competitive, sitting around the statewide average energy rate. Check them out below.
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| GoodEnergy 4 | 4 months | Fixed-rate | 15.0 |
| GoodEnergy 12 | 12 months | Fixed-rate | 15.5 |
| GoodEnergy 24 | 24 months | Fixed-rate | 15.6 |
| GoodEnergy 36 | 36 months | Fixed-rate | 15.5 |
| GoodGreen 12 | 12 months | Fixed-rate | 15.7 |
| GoodGreen 24 | 24 months | Fixed-rate | 15.8 |
| GoodGreen 36 | 36 months | Fixed-rate | 15.7 |
Electricity plans and rates are accurate as of March 2025 for the 1,000 kWh usage level.
Our Take on GoodCharlie
GoodCharlie Energy earned a 4.3 out of 5 rating in our review, which falls slightly below the 4.5 out of 5 Texas average. However, the company stands out for its customer satisfaction and pricing. In our February 2025 survey of more than 1,000 Texans, 60% of GoodCharlie customers said they would recommend the company to others, which is 25% above the average for other providers we reviewed.
GoodCharlie offers cheap energy plans without gimmicks, such as bill credits or time-of-use rates. Customers appreciate the simplicity; 60% believe they’re paying a fair price, and 100% say it’s easy to make payments.
The Pet Perks program is a unique benefit for pet owners to potentially save on emergency expenses. Check the coverage details before signing up, as there are some limitations.
Founded in 2022, GoodCharlie is still building its reputation, and most customers have been with the provider for under two years. The plan options are currently limited, but you can choose from fixed-rate or 100% renewable plans, as well as contract lengths ranging from four to 36 months.
Even with three years on the market, GoodCharlie’s customer reviews are surprisingly abundant and positive. The company has a 4.9 out of 5 on Google reviews, which is not common among other providers.
Pros and Cons
Check out the pros and cons of choosing GoodCharlie Energy as your Texas electric provider.
Pros
- Some rates are lower than the Texas average
- Straightforward pricing for predictable energy bills
- Strong customer service, low prices and unique Pet Perks program
- User-friendly website
Cons
- Limited plan selection
- Pet Perks doesn’t replace the need for traditional pet insurance
- New to the Texas energy market
GoodCharlie Energy vs. Other Energy Companies
Based on our rating methodology, GoodCharlie Energy scores about 5% below the industry average. This lower score indicates slightly lower customer satisfaction and service compared to options like TXU Energy and Gexa Energy.
| Factor | GoodCharlie Energy | TXU Energy | Gexa Energy |
|---|---|---|---|
| Our overall rating (out of 5) | 4.3 | 4.9 | 4.6 |
| Number of plans available | 7 | 8 | 17 |
| Top 12-month plan | GoodEnergy 12 | Simple Rate 12 | Energy Saver 12 |
| Best feature | Straightforward rates | Brand reputation | Cheap prices |
GoodCharlie Energy Overview
GoodCharlie is a relatively new company in the Texas energy market, founded in 2022. In a short time, the company earned a positive reputation for transparent pricing and friendly customer service based on customer reviews. GoodCharlie offers unique benefits for pet owners, such as the Pet Perks program and charitable donations to animal shelters. It serves major Texas cities with traditional and renewable energy plans at low rates.
Where Is GoodCharlie Available?
GoodCharlie provides electricity plans across most major transmission and distribution utility (TDU) service areas, except Lubbock. Here’s a breakdown of where you’ll find GoodCharlie by utility company.
- AEP Texas Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
- AEP Texas North: Abilene, San Angelo, Vernon
- CenterPoint Energy: Houston, Katy, Beaumont
- Oncor Electric Delivery: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
- Texas-New Mexico Power: League City, Glen Rose, Pecos, Angleton
GoodCharlie Energy Reviews and Ratings
GoodCharlie customers gave the company a 4.9 out of 5 stars overall on Google Reviews. Most of the reviews have a response from the company, and some one-star reviews have a response from the co-founder offering help to resolve the issue. However, the company isn’t rated or accredited by the Better Business Bureau (BBB). It does have one customer review on the BBB, which gives the company a 5-star rating for its good customer service experience.
What Customers Like
“The service and options of Good Charlie are great and honest. Mary was absolutely the best representative to speak with. She was very understanding of the reason I contacted her and was quickly and efficiently able to resolve it. Thanks, Mary and Good Charlie! You have a customer for life!” Michael C. said.
“Juan was very helpful and extended my due date without any problems. Every time I call customer service, they’re always helpful and work with me each and every time. I would highly recommend Good Charlie as your electric provider,” said Debbie H.
“I’ve been through a lot of electric service providers over the years, and GoodCharlie has been the best! Decent rates and their customer service is excellent. I hoped I’d never need it, but the pet perk benefit literally saved my dog’s life. I couldn’t be more grateful,” Chris R. said.
What Customers Don’t Like
“Good Charlie failed to turn on our power at our new house, so in the middle of getting our internet installed, the power cut out. And they don’t work on weekends, so I hope none of their customers ever have a problem like we do. Go with a company that actually takes care of their customers, not one who leaves them to boil on their moving day,” said Ryan M.
“So far, I like Good Charlie; however, I had an emergency pet visit. The vet after the video call said she would email me some prescriptions. It’s almost a month later, and it was never received. I opened an inquiry with Good Charlie, but they never responded to my ticket. What a shame when I was just starting to like them. Again, the pet visit was good. The lack of 2 stars is failure to follow through on sending the prescription, my poor dog could have died,” said CJ X.
Who Should Pick GoodCharlie?
GoodCharlie Energy is a great option for pet owners who want affordable fixed-rate energy plans with clear pricing. The Pet Perks program is a unique benefit that might make GoodCharlie a good fit for you. Eco-conscious Texans can also benefit from GoodCharlie’s 100% renewable energy plans. Even if you don’t have a pet now, you can still sign up and enjoy competitively priced energy plans that generally provide predictable monthly energy costs.
GoodCharlie offers the lowest prices for energy use above 1,000 kWh. However, its prices are competitive and fairly consistent across all usage levels. If you want an energy plan with cheap advertised rates, such as a bill credit plan or a free energy plan, you can consider options from Gexa Energy or Frontier Utilities.
How To Get Started with GoodCharlie Energy
Start by entering your ZIP code to compare plans for your area. After selecting a plan, you’ll enter your exact address to ensure availability and choose a service start date. Enter your contact info, select your alert preferences and input your social security number for a credit check. You’ll review the information and receive a confirmation email when you enroll. You can then track your energy usage and manage bills by setting up your account on GoodCharlie’s customer portal.
Contacting GoodCharlie Energy
You can contact the GoodCharlie Energy support team by phone, email or online chat.
- Phone: 1-800-205-5230
- Email: care@goodcharlie.com
- Website: Online Chat
Report power outages or downed lines directly to your utility company. Your local TDU is responsible for electrical upkeep, maintenance and repairs.
Moving or Transferring Service with GoodCharlie Energy
Transferring your GoodCharlie Energy plan is a simple process. Contact the provider’s customer service at least three days before you want to start service at your new address. Prepare for the call by having your updated address, new ESID number and start date ready. GoodCharlie processes the switch for a seamless power transition.
Is GoodCharlie Energy Right For You?
GoodCharlie Energy plans may be a good fit for you if you value simple options, helpful customer service and potential pet benefits. The Pet Perks program offers 24/7 virtual vet support and funds for emergencies, but check the fine print to ensure coverage before going to the vet.
GoodCharlie primarily offers fixed-rate plans with traditional or 100% renewable energy options, making it ideal for those who prefer predictable billing and want to support sustainable energy. However, the limited plan options may not meet everyone’s needs, especially if they prefer bill credit or time-of-use energy plans. We recommend comparing electricity providers and plans to find the one that fits your energy needs and budget.
Alternatives To GoodCharlie
While GoodCharlie’s Pet Perks program is a unique draw, many other light companies offer similar energy plans with competitive rates and predictable energy costs. Some of our top-rated alternatives to GoodCharlie include TriEagle Energy, Rhythm Energy and Green Mountain Energy.
You can check out some of the other top-rated light companies in the table below.
Retail Energy Provider | Our Rating | Customer Satisfaction Score | BBB Rating |
|---|---|---|---|
4.9 | 4.7 | A+ | |
4.9 | 5 | A+ | |
4.9 | 4.8 | NR | |
4.8 | 4.6 | A+ | |
4.8 | 5 | A+ | |
4.7 | 4.8 | A+ | |
4.7 | 4.5 | NR | |
4.6 | 4.2 | C | |
4.6 | 4.5 | NR | |
4.5 | 4 | NR |
Frequently Asked Questions about GoodCharlie
Does GoodCharlie offer a solar buyback plan?
No, GoodCharlie offers fixed-rate energy plans. You can choose the 100% renewable option to offset your usage with green energy, but the provider doesn’t buy excess generation.
How does GoodCharlie support animal shelters?
GoodCharlie supports animal shelters through its Roundup for Rescues program, a free service included with your energy plan at no extra cost. GoodCharlie rounds up your monthly bill to the nearest dollar, and the difference is donated to an animal rescue of your choice. It’s an easy way to contribute to a cause you care about while paying your energy bill.
What does the Pet Perks emergency fund cover?
The emergency fund offers $750 toward one life-threatening need per year. GoodCharlie offers this service to reduce the financial impact of pet emergencies. To receive the funds, a GoodCharlie vet must determine that the situation is life-threatening.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
