Just Energy is a retail electricity provider (REP) with an ample selection of electricity plans.
As of April 2025, Just Energy offers 11 energy plans with competitive energy rates and contract terms ranging from 12 to 60 months. The company provides fixed-rate plans for customers who prefer price stability, as well as time-of-use and bill credit plans. Additionally, Just Energy offers solar buyback and 100% green energy as optional features for all its plans.
Considering all performance areas in our ranking system, Just Energy receives an overall score of 4.5 out of 5 stars. It earned its highest score, a 4.8 out of 5 stars, for customer retention. In our survey, most Just Energy customers mentioned they plan to stay with the company when their current electricity plan expires.
Just Energy Electricity Plans
Just Energy offers 11 electricity plans with contract options of 12, 24, 36 or 60 months. This range stands out, as most providers only go up to 36 months. Just Energy also offers a wide range of energy plan types.
Four electricity plans from Just Energy offer straightforward fixed rates; the rest include time-of-use or bill credit offerings, which may suit you, depending on your home’s typical energy usage.
We recommend the Simple Choice 12 plan for stable rates and predictable bills. With this plan, you’ll lock in your rate for a full year and enjoy straightforward pricing. The Simple Choice plan also comes in 24 or 36-month options if you prefer a longer plan.
Here are sample rates and plan options from Just Energy:
| Plan | Rate (Cents Per kWh) | Term Length | Features |
|---|---|---|---|
| Sustainable Life Bundle – 12 | 15.8 | 12 months | Fixed rate No base chargeOne-time carbon offset fee of $29.99 when you enroll |
| Simple Choice – 12 Simple Choice – 24 Simple Choice – 36 | 17.215.517.0 | 12 months 24 months 36 months | Fixed rate; Base charge of $4.95 per month;Minimum usage fee of $4.99 below 400 kWh per month |
| Renters Choice – 12 | 17.3 | 12 months | Fixed rate; Cancel or switch the plan anytime without an early termination fee; Base charge of $4.95 per month;Minimum usage fee of $4.99 below 400 kWh per month |
| Basics – 24 Basics – 60 | 17.116.7 | 24 months 60 months | Fixed rate; Minimum usage fee of $4.99 below 400 kWh per month |
| Base Saver Plus – 24 | 13.6 | 24 months | $75 bill credit at 1,000 kWh; Rate increases below 1,000 kWh; Minimum usage fee of $4.99 below 400 kWh per month |
| Mega Saver – 24 Mega Saver – 36 | 9.3*9.2* | 24 months 36 months | $150 bill credit at 2,000 kWh; Rate increases below 2,000 kWh; Minimum usage fee of $4.99 below 400 kWh per month |
| Nights Free – 12 Nights Free – 24 Nights Free – 36 | 18.818.618.5 | 12 months 24 months 36 months | Free electricity from 9:00 p.m. to 7:00 a.m. daily; High rates during daytime scheduleBase charge of $4.95 per month; Minimum usage fee of $4.99 below 400 kWh per month |
| 100% Green Nights Free – 12 100% Green Nights Free – 24 | 18.918.6 | 12 months 24 months | Free electricity from 9:00 p.m. to 7:00 a.m. daily; 100% green energy; High rates during daytime schedule;Base charge of $4.95 per month; Minimum usage fee of $4.99 below 400 kWh per month |
| Weekends Free – 12 Weekends Free – 24 Weekends Free – 36 | 17.917.717.5 | 12 months 24 months 36 months | Free electricity from 7 p.m. Friday to 11:59 p.m. Sunday; High rates during weekdays; Base charge of $4.95 per month |
| Days Free – 12 Days Free – 24 Days Free – 36 | 17.417.317.2 | 12 months 24 months 36 months | Free electricity from 9:00 a.m. to 4:00 p.m. daily; High rates during the evening and nighttime hours; Base charge of $9.95 per month; Minimum usage fee of $4.99 below 400 kWh per month |
| Summer Saver – 12 Summer Saver – 24 Summer Saver – 36 | 17.317.217.1 | 12 months 24 months 36 months | Fixed rate with 2¢/kWh discount from June to August; Minimum usage fee of $4.99 below 400 kWh per month |
Rates are accurate as of April 11, 2025, for a home using 1,000 kWh in the Houston zip code 77077.
*These heavily discounted rates are for 2,000 kWh or above.
Our Thoughts on Just Energy
Just Energy scored 4.5 out of 5 stars in our review of Texas electricity providers. Our scoring system evaluates customer satisfaction, online experience, customer service and customer retention. Among surveyed customers, 63% would recommend Just Energy to friends, and 54% believe they are paying a fair rate for their electricity service.
The company excels in customer retention and satisfaction, with scores of 4.8 and 4.6 out of 5 stars, respectively. This is reflected in our survey, where most Just Energy customers stated they were unlikely to switch providers when their contract ended. Customers also highlight the company’s predictable rates — many remain with Just Energy because they are familiar with its pricing and know what to expect each month.
Just Energy earns 4.5 out of 5 stars for online experience. The company website is informative, with clear descriptions of all electricity plans, but is sometimes slow to respond. At 4.0 out of 5 stars, the company’s lowest score is for customer service. While most online reviews of Just Energy are positive, some negative reviews suggest that the company can be inefficient when handling complaints.
Just Energy Reviews
Just Energy earns 4 out of 5 stars on Google, based on over 4,500 customer reviews. Most positive reviews highlight its affordable rates and helpful sales representatives, while negative reviews are often related to high power bills on time-of-use and bill credit plans.
Just Energy has a much lower score of 1.16 out of 5 stars at the Better Business Bureau (BBB), but this comes from fewer than 300 reviews. This is a common trend among Texas electricity providers: customers tend to leave positive feedback on Google, while customers largely use the BBB for complaints.
In our survey, most Just Energy customers selected the company based on its affordable rates or recommendations from their family and friends. Some customers also value having the ability to upgrade any plan to 100% green energy for a small monthly fee.
Pros and Cons
Pros
- Wide range of plan types
- Highly rated for bill predictability
- Contract terms from 12 to 60 months
Cons
- Many customer complaints
- Several plans are costly
- It may require a deposit
Just Energy vs. Top Energy Companies
Just Energy earned a 4.5 out of 5 overall rating based on our provider review methodology. This score ties with Gexa Energy and ranks slightly below TXU Energy. Compare providers and top plan offers in the following table.
| Factor | Just Energy | TXU | Gexa |
|---|---|---|---|
| Our overall rating (out of 5) | 4.5 | 4.9 | 4.6 |
| Number of plans available | 11 | 10 | 16 |
| Top 12-month plan | Simple Choice 12 | Simple Rate 12 | Energy Saver 12 |
| Best feature | Long-term price protection | Time-of-use plans | Cheap prices |
Where Is Just Energy Available?
Just Energy offers electricity plans in all major transmission and distribution utility (TDU) service areas.
Who Should Pick Just Energy?
With 11 electricity plan options and contract lengths ranging from 12 to 60 months, Just Energy can meet the electricity needs of many different types of Texas homes. However, the following customer types are most likely to benefit from this company’s electricity plans:
Deal Seekers
Just Energy offers fixed-rate plans with discounted rates as limited-time deals. For example, the Sustainable Life Bundle 12 charges a $29.99 set-up fee but then offers a rate of only 14.1 cents per kWh in Greater Houston and 14.6 cents per kWh in the Dallas-Fort Worth metroplex. In comparison, most fixed-rate plans exceed 15 to 16 cents per kWh as of April 2025.
Green Energy Supporters
Most electricity plans from Just Energy include 31.5% renewable energy by default, but you can upgrade any plan to 100% green energy for a fixed monthly fee of $9.99. Thanks to this perk, Just Energy is a viable option for homeowners looking to reduce their carbon emissions and environmental impact.
Owners of Large Homes
The Just Energy Mega Saver plan offers a $150 bill credit if your monthly consumption is at least 2,000 kWh. If you own a large property that is consistently above this threshold, you can earn up to $1,800 in annual bill credits. However, you’ll lose the bill credit whenever your monthly consumption drops below 2,000 kWh. We don’t typically recommend bill credit energy plans. However, you may benefit from this plan type if you consistently meet or exceed the discount threshold. Carefully review your home’s usage before signing up for such a plan.
Remote Workers
Just Energy offers the Days Free Plan with 12, 24 or 36-month contract terms. This plan provides free electricity between 9:00 a.m. and 4:00 p.m, making it an attractive option if you work from home. However, remember that this plan charges around 21 cents per kWh outside of the free period, meaning it works best if you can limit your evening consumption. You can also benefit from this plan if you are usually away from home after 4:00 p.m., minimizing your consumption during the high-rate hours.
Long-Term Planners
Most electricity providers offer contract terms ranging from 12 to 36 months. However, the Just Energy Basics plan is available with a 60-month contract — one of the longest plan terms you can find in Texas. You may want to consider this option if you want to lock your rate and forget about shopping for electricity plans for five years.
Just Energy’s Electricity Facts Label
The electricity facts label (EFL) contains important information about your energy charges, TDU fees and contract terms. Comparing EFLs can help you choose the best plan for your home’s energy needs. Here’s an example EFL of Just Energy’s Simple Choice 12 plan and key terms to remember.
- Average price per kWh: Your EFL lists averages estimated on typical kWh usage. These prices offer an idea of what your rate might be, but reviewing your usage and the energy charge provides a more accurate estimate for your bills.
- Base charge: Just Energy charges a $4.95 monthly fee for electricity use for most plans. You pay this amount regardless of your usage. You won’t pay this fee with the Renter’s Choice plan.
- Energy charge: Your energy charge shows what you’ll pay per kWh. By comparing the charge to the average price, you can avoid gimmicky plans.
- TDU delivery charges: The pass-through distribution and customer charges are utility fees. You pay a distribution charge for the cost per kilowatt-hour and a monthly flat customer charge.
- Type of product: This section details whether the energy plan has a fixed or variable rate. Just Energy offers only fixed-rate plans.
- Contract term: This section shows your plan’s contract length, which includes 12, 24, 36 and 60-month options from Just Energy.
- Early termination fee: This is a fee you pay for canceling contracts before the end date. Just Energy charges a $175 cancellation fee.
- Renewable content: This section displays the percentage of your electricity plan that is renewable energy. The Texas average is 33%, but you can upgrade any Just Energy plan to 100% green energy for $9.99 a month.
- Other disclosures: The disclosure chart explains price variations during your contract term. Your fixed-rate plan energy charge remains steady, but TDU fees can vary.
Compare the average price per kilowatt-hour to the energy charge to get an idea of what your actual energy rate is versus what your rate might be when you qualify for assumed discounts. We captured this screenshot on January 16, 2025.
What Is the Best Way To Contact Just Energy?
You can contact Just Energy by phone or send an online message to its customer service team. Below, you’ll find a variety of Just Energy contact methods.
- Customer support: Call 866-587-8674
- Enrollment questions: Call 866-288-3105
- Reconnection or disconnection: Call 866-253-6480
- Website: Send a message online
- Outage reporting: Utility companies respond to and manage power outages. To report an outage, contact your TDU, not Just Energy.
How Do You Move or Transfer Service with Just Energy?
Just Energy transfers electric service based on the location of your new residence. To determine if your new address is in Just’s service area, you can call the customer service team. They’ll explain whether you can transfer your service or if you need to end your contract. If you’re moving outside the provider’s service area, you can terminate your contract without incurring an ETF.
Just Energy: Multiple Plan Options with Various Contract Lengths and Optional Features
Just Energy stands out among competitors for its wide selection of electricity plans, including four types of fixed-rate plans:
- Simple Choice: Standard fixed-rate plan
- Renters Choice: Fixed-rate plan with no cancellation fee
- Basics: Fixed rates for up to 60 months.
- Sustainable Life Bundle: Discounted fixed rate if you pay a $29.99 sign-up fee.
Based on our survey, Just Energy customers appreciate its predictable rates, and most plan to stay with the company when their current plan ends. Our survey also suggests that Just Energy customers often recommend the company to their friends and family.
Just Energy offers two optional features for all electricity plans:
- Upgrade any plan to 100% green energy for $9.99 per month.
- You can add a solar buyback rate to any plan if you have a solar system.
However, many of its competitors offer 100% green energy at no additional cost. While solar buyback may benefit some customers, Just Energy does not publish its buyback rate for excess solar energy, making it hard to compare these plans to offerings from competitors. Online forums suggest that the company pays around three to four cents per kWh, while some competitors pay 14 to 16 cents per kWh, making them a better choice for solar owners.
Just Energy also offers two bill credit plans and five time-of-use plans:
- You can save with bill credit plans if your consumption remains within the eligible range.
- You can save with time-of-use plans if most of your usage falls within the free energy periods.
However, both plan types come with the risk of high power bills if your home energy usage falls outside of their ideal conditions. Due to their predictable pricing, we recommend straightforward fixed-rate plans from Just Energy as the preferred option. The company has received complaints about high power bills during low-consumption months, likely from customers enrolled in bill credit plans.
Frequently Asked Questions About Just Energy
Will Just Energy charge me a cancellation fee?
Just Energy charges $175 when you cancel your plan before the end date. However, you won't owe the fee if you cancel within three days of enrollment.
Also, Texas law exempts you from cancellation fees if you switch electricity plans while moving to a different address. This rule applies even if Just Energy serves both addresses.
Do the Just Energy rates shown include everything?
Advertised rates on Just Energy’s website and the plan’s EFL are the average price per kilowatt-hour. These rates provide an estimate, but your usage determines the actual cost. Multiply your typical kilowatt-hour usage by the energy charge and utility delivery fee for a more accurate monthly energy cost estimate based on how and when you use energy.
Does Just Energy run a credit check?
Yes, credit checks are a standard practice among Texas energy companies. It’s a soft credit check, so it won't impact your score. Energy suppliers use credit checks to determine whether you owe an enrollment deposit or not.
What is the best Just Energy electricity plan?
We recommend Just Energy’s Simple Choice 12 plan for a year of predictable bills. Just Energy offers a variety of plan options, so there may be a better fit for your needs. For example, if you shift higher usage to the weekend, Just Energy’s free weekend plan might lead to lower rates. Consider how you use energy and compare electric plans to choose one that suits your home.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
