If There’s a Texas Power Outage, Who Should I Call?

Posted by: Frank Eakin | 05/01/2023

When an unexpected power outage takes place, it can cause real-life problems to the unprepared Texas citizen. However, in case of a power outage, you should definitely call the utility company in your area to find out how long the outage will last and the current status. In Houston, you can view the Centerpoint Outage Map and in Dallas the Oncor Outage Map.

Remember that in Texas it’s the Transmission and Distribution Utility (TDU, or TDSP) that corrects outages and not the retail electric companies that market electricity. However, if you call the electric company they will re-route your call to the correct TDU.

After you make the call, you can start getting prepared in case you urgently need a source of energy. Below is a list of numbers of both the TDU’s and major electric companies in case of a power outage.

To research the effect that an outage has on your energy usage in a given month, check your meter usage data at Smart Meter Texas. You can check vetted Home Energy Club rates and review energy plans from the most established light companies.

Phone Numbers According to the Region

Here is a table of the phone numbers that you should call according to the region where you live in Texas. You can find the name of your TDU (Transmission and Distribution Utility) in your EFL (Electricity Facts Label) or electricity bill.

Phone Numbers According to Your Electricity Provider