If There’s a Texas Power Outage, Who Should I Call?

Posted by: Frank Eakin |

When an unexpected power outage takes place, it can cause real-life problems to the unprepared Texas citizen. However, in case of a power outage, such as if the power is out in Austin, Houston, Dallas, etc., you should definitely call the utility company in your area to find out how long the outage will last and the current status.

While many may search for terms like ‘Just Energy power outage map’ or ‘Gexa Energy outage map’, ‘Just Energy power outage’, ‘Gexa power outage’, or ‘TriEagle power outage’, it is not the energy provider which corrects power outages; it is your transmission and distribution utility (TDU). You can view the Centerpoint Outage Map for the Houston area and the Oncor Outage Map for the Dallas area.

Remember that in Texas it’s the Transmission and Distribution Utility (TDU, or TDSP) that corrects outages and not the retail electric companies like Gexa, Just Energy, Reliant, TriEagle, or 4Change that market electricity. For example, if you call your respective electric company about a ‘4Change energy outage’ or a ‘TriEagle power outage’, they will re-route your call to the correct TDU.

After you make the call, you can start getting prepared in case you urgently need a source of energy. Below is a list of numbers of both the TDU’s and major electric companies in Texas, including the Reliant Energy phone number for power outages among other provider’s phone numbers in case of a power outage.

To research the effect that an outage has on your energy usage in a given month, check your meter usage data at Smart Meter Texas. You can check vetted Home Energy Club rates and review energy plans from the most established light companies. And for those wondering, if you face a ‘Gexa power outage’, ‘Just Energy power outage’, or any other related disruptions, always remember to get in touch with your TDU for the quickest resolution.

Centerpoint	(800) 332-7143
AEP Texas	(866) 223-8508
Texas New Mexico Power	(888) 886-7456
Oncor Electric Delivery	(888) 313-4747

Phone Numbers According to the Region

Here is a table of the phone numbers that you should call according to the region where you live in Texas. You can find the name of your TDU (Transmission and Distribution Utility) in your EFL (Electricity Facts Label) or electricity bill.

Houston and Surrounding Areas	Centerpoint Energy	(713) 207-2222 or (800) 332-7143
	Texas New Mexico Power	(888) 886-7456
Dallas/Fort Worth and Surrounding Areas	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
South Texas	AEP	(866) 223-8508
West Texas	AEP	(866) 223-8058
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456

Phone Numbers According to Your Electricity Provider

Champion Energy Service (877) 653-5090 championenergyservices.com	Oncor Electric Delivery	(888) 313-4747
	Centerpoint Energy	(800) 332-7143
	AEP	(866) 223-8508
	Texas New Mexico Power	(888) 886-7456
Cirro Energy cirroenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Direct Energy (833) 548-8931 www.directenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
First Choice Power (855) 676-7242 firstchoicepower.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
	Sharyland Utilities	(956) 668-9551
4Change Energy (855) 784-2626 4changeenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Gexa Energy gexaenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Green Mountain Energy (866) 785-4668 greenmountainenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Hello Energy (844) 856-9383 helloenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Bounce Energy (now Direct Energy) (888) 452-6862 bounceenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Just Energy (844) 369-1445 justenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
	Sharyland Utilities	(956) 668-9551
MP2 (832) 510-1030 mp2energy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Pennywise Power (now Discount Power) (877) 455-4674 pennywisepower.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Pulse Power (833) 785-7797 pulsepowertexas.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Reliant Energy (866) 222-7100 reliant.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Tara Energy (855)659-9649 taraenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
TXU (844) 254-8904 txu.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
TriEagle Energy (877) 933-2453 trieagleenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Frontier Energy (866) 926-8192 frontierutilities.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Constellation Energy (888) 900-7052 constellation.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456
Ambit Energy (877) 282-6248 ambitenergy.com	AEP	(866) 223-8508
	Centerpoint Energy	(800) 332-7143
	Oncor Electric Delivery	(888) 313-4747
	Texas New Mexico Power	(888) 886-7456