Posted by: Frank Eakin | June 14, 2019

If There’s a Texas Power Outage, Who Should I Call?

When an unexpected power outage takes place, it can cause real-life problems to the unprepared Texas citizen. However, in case of a power outage, you should definitely call the utility company in your area to find out how long the outage will last and the current status. Remember that in Texas it’s the Transmission and Distribution Utility (TDU, or TDSP) that corrects outages and not the retail electric companies that market electricity. However, if you call the electric company they will re-route your call to the correct TDU. After you make the call, you can start getting prepared in case you urgently need a source of energy. Here is a list of numbers of both the TDU’s and major electric companies in case of a power outage.

Centerpoint (800) 332-7143
AEP Texas (866) 223-8508
Texas New Mexico Power (888) 886-7456
Oncor Electric Delivery (888) 313-4747

Phone Numbers According to the Region

Here is a table of the phone numbers that you should call according to the region where you live in Texas. You can find the name of your TDU (Transmission and Distribution Utility) in your EFL (Electricity Facts Label) or electricity bill.

Houston and Surrounding Areas CenterPoint Energy (713) 207-2222 or (800) 332-7143
Texas New Mexico Power (888) 886-7456
Dallas/Fort Worth and Surrounding Areas Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
South Texas AEP (866) 223-8508
West Texas AEP (866) 223-8058
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456

Phone Numbers According to Your Electricity Provider

Champion Energy Service

(877) 653-5090

championenergyservices.com

Oncor Electric Delivery (888) 313-4747
CenterPoint Energy (800) 332-7143
AEP (866) 223-8508
Texas New Mexico Power (888) 886-7456
Cirro Energy

cirroenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Direct Energy

(855) 461-9824

www.directenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
First Choice Power

(855) 676-7242

firstchoicepower.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Sharyland Utilities (956) 668-9551
4Change Energy

(855) 784-2626

4changeenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Gexa Energy

gexaenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Green Mountain Energy

(866) 785-4668

greenmountainenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Hello Energy

(844) 856-9383

helloenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Bounce Energy (now Direct Energy)

(888) 452-6862

bounceenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Just Energy

(844) 369-1445

justenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Sharyland Utilities (956) 668-9551
MP2

(832) 510-1030

mp2energy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Pennywise Power (now Direct Power)

(877) 455-4674

pennywisepower.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Pulse Power

(833) 785-7797

pulsepowertexas.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Reliant Energy

(866) 222-7100

reliant.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Tara Energy

(855)659-9649

taraenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
TXU

(844) 254-8904

txu.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
TriEagle Energy

(877) 933-2453

trieagleenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Frontier Energy

(866) 926-8192

frontierutilities.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Constellation Energy

(888) 900-7052

constellation.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Ambit Energy

(877) 282-6248

ambitenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456

What to Do in Case of a Power Outage?

  • Electrical surges that take place after power outages can damage your electronic devices — so it’s recommended to disconnect your electronic devices after a power outage.
  • Check with your neighbors to make sure that the outage is not only at your home.
  • Make sure to keep your freezer and refrigerator closed.
  • If it’s cold, don’t use a gas stove to heat your home.
  • Try to find a power source for supplying power-dependent medical devices if you have any.
  • Go to another location in case of an urgent need for cooling or heat.

The best thing to do first whenever there’s a power outage at your home is to disconnect all your electronic devices until the outage is over. Then, find the right number to call depending on your region from the table above in order to know when the outage will be over. After that, it’s very important to move to another place in case of any urgent need for cooling or heat, especially if you have older adults or young children at your home.

If you have a generator and want to use it, make sure to only place it outside your home and to keep it away from any windows. In case you live far away from the nearest city or town and you often rely on your generator, it’s advised to always have an extra supply of fuel that you can only use in case of emergencies.

If it’s cold and you can’t go to a warmer location, it’s recommended to never use a gas stove for heating, as it may lead to harmful consequences. The best thing to do in case you have frequent power outages is to prepare for them beforehand by having batteries or other power sources that you can rely on whenever an outage takes place. Also, make sure that you have a corded home phone available — those phones can work even without electricity so that you can make calls in case of emergencies. It’s also important to have an extra power source for any kind of medical devices that you may have.

Now that you have the right number for the electric company to call in case of a power outage, make sure to keep it in a safe place that you can remember, or even save it in your phone. Don’t forget to follow the above-mentioned steps if there’s an outage in your area. And remember that in Texas you have the power to choose your energy provider and the plan that best suits your home.

×
Check Rates For Your Zip Code