Posted by: Frank Eakin | June 14, 2019

If There’s a Texas Power Outage, Who Should I Call?

When an unexpected power outage takes place, it can cause real-life problems to the unprepared Texas citizen. However, in case of a power outage, you should definitely call the utility company in your area to find out how long the outage will last and the current status. In Houston, you can view the Centerpoint Outage Map and in Dallas the Oncor Outage Map.

Remember that in Texas it’s the Transmission and Distribution Utility (TDU, or TDSP) that corrects outages and not the retail electric companies that market electricity. However, if you call the electric company they will re-route your call to the correct TDU.

After you make the call, you can start getting prepared in case you urgently need a source of energy. Below is a list of numbers of both the TDU’s and major electric companies in case of a power outage. To research the effect that an outage has on your energy usage in a given month, check your meter usage data at Smart Meter Texas. You can check vetted Texas electricity rates by zip code and review energy plans from the most established light companies.

Centerpoint (800) 332-7143
AEP Texas (866) 223-8508
Texas New Mexico Power (888) 886-7456
Oncor Electric Delivery (888) 313-4747

Phone Numbers According to the Region

Here is a table of the phone numbers that you should call according to the region where you live in Texas. You can find the name of your TDU (Transmission and Distribution Utility) in your EFL (Electricity Facts Label) or electricity bill.

Houston and Surrounding Areas CenterPoint Energy (713) 207-2222 or (800) 332-7143
Texas New Mexico Power (888) 886-7456
Dallas/Fort Worth and Surrounding Areas Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
South Texas AEP (866) 223-8508
West Texas AEP (866) 223-8058
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456

Phone Numbers According to Your Electricity Provider

Champion Energy Service

(877) 653-5090

championenergyservices.com

Oncor Electric Delivery (888) 313-4747
CenterPoint Energy (800) 332-7143
AEP (866) 223-8508
Texas New Mexico Power (888) 886-7456
Cirro Energy

cirroenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Direct Energy

(855) 461-9824

www.directenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
First Choice Power

(855) 676-7242

firstchoicepower.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Sharyland Utilities (956) 668-9551
4Change Energy

(855) 784-2626

4changeenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Gexa Energy

gexaenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Green Mountain Energy

(866) 785-4668

greenmountainenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Hello Energy

(844) 856-9383

helloenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Bounce Energy (now Direct Energy)

(888) 452-6862

bounceenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Just Energy

(844) 369-1445

justenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Sharyland Utilities (956) 668-9551
MP2

(832) 510-1030

mp2energy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Pennywise Power (now Direct Power)

(877) 455-4674

pennywisepower.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Pulse Power

(833) 785-7797

pulsepowertexas.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Reliant Energy

(866) 222-7100

reliant.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Tara Energy

(855)659-9649

taraenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
TXU

(844) 254-8904

txu.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
TriEagle Energy

(877) 933-2453

trieagleenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Frontier Energy

(866) 926-8192

frontierutilities.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Constellation Energy

(888) 900-7052

constellation.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456
Ambit Energy

(877) 282-6248

ambitenergy.com

AEP (866) 223-8508
CenterPoint Energy (800) 332-7143
Oncor Electric Delivery (888) 313-4747
Texas New Mexico Power (888) 886-7456

 

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