AP Gas & Electric (APG&E) offers straightforward fixed-rate electricity plans that align with its commitment to transparency and simplicity. As a privately-held company focused on long-term customer relationships, it prioritizes clear, understandable pricing over complex promotional offers.
While its rates may be higher than some competitors, this reflects its dedication to providing transparent, reliable service backed by personalized customer support.
APG&E Energy Plans and Rates
If you’re looking for affordable energy solutions, fixed-rate electricity plans from APG&E may be an option. Its electric plans feature competitive energy rates with straightforward plan structures. We researched the plan options available to Texans from APG&E to find out more about its rates.
TrueClassic Plans
The TrueClassic electric plans feature low energy rates for fixed periods, with term lengths including 4, 6, 12, 24 and 36 months. These price-protected plans can help you avoid bill surprises.
Here are the rates for the ZIP code 77077 in Houston, Texas:
| Plan | Rate | Term Length |
|---|---|---|
| True Classic 24 | 16.6 ¢/kWh | 24 months |
| True Classic 36 | 16.6 ¢/kWh | 36 months |
| True Classic 12 | 16.6 ¢/kWh | 12 months |
Rates accurate as of February 2025. Key features of these plans include:
- Low fixed rates
- $0 base charge
- Transmission & Distribution Utility (TDU) fee
- Early Termination Fees (ETFs)
Note that the cancellation fees for any APG&E plan will vary depending on term length. While the 4, 6, and 12-month plans all have ETFs of $150, it’s $250 for 24-month plans and $350 for 36-month plans.
Renewable Energy
For Texans who want green energy solutions with fixed rates, APG&E offers the TrueClassic Renewable energy plans. These energy plan features 100% renewable energy with a fixed rate that locks you into low-priced green energy for 12-36 months.
Like its traditional electricity plans, its green energy is price-protected to help you avoid rate hikes during periods of peak demand. And you get added peace of mind knowing your electricity is sourced from sustainable energy
| Plan | Rate | Term Length |
|---|---|---|
| True Classic 24 (Renewable) | 16.9 ¢/kWh | 24 months |
| True Classic 36 (Renewable) | 17 ¢/kWh | 36 months |
| True Classic 12 (Renewable) | 17 ¢/kWh | 12 months |
Rates accurate for 77077 ZIP code as of February 2025.
APG&E Reviews and Ratings
APG&E has great ratings on Google, with 4.3 out of 5 stars based on 988 reviews. It’s also accredited by the BBB, which isn’t typical for Texas energy companies, and it has an A+ rating. The company has 41 complaints that were filed with the Public Utility Commission of Texas.
According to recent reviews, customers like how easy the enrollment process was and how competitive the rates are. Other positive reviews highlighted quality customer service.
“Electricity prices were competitive relative to other providers. The enrollment process was quick and easy.” – Michael W.
“I had some questions and called on my enrollment. Staff researched and came back with the information I needed. Very friendly and helpful staff.” – Leonel V.
However, some customers complain of having the opposite experience, highlighting issues such as hidden fees, unexpected rate changes, and sudden disconnection of power.
“ABSOLUTELY horrendous customer service. Super expensive product… and they will absolutely hold you to the full contract terms or you’ll pay and astronomical breach fee… even if it does not match the rate they promised. BUYER BEWARE!!!! to anyone! My electric bill has increased by triple digits!!! I do NOT recommend APEG” – Jason B
“Apparently my renewal didn’t go through the first time and I was unaware. So my rate doubled. I called and they were not willing to help me out. Explained that I thought I renewed in July, but something must have happened. They basically said I was SOL. So looks like I will be switching to someone else. Not very good customer service here.” – Jallen
Pros and Cons of APG&E
Pros
- 3 plan options
- High quality customer service
- Positive customer reviews
- Easy enrollment
Cons
- Early termination fees range $150 to $350
- Renewable energy plans are more expensive
Signing up for APG&E
Signing up for an electric plan with APG&E is simple and offers two easy options. You can either register online via its website or call its customer service.
The company may ask for some form of identification to confirm your ID, and you may be required to pay a deposit.
However, you can qualify for a deposit waiver if you’re aged 65 or older, are medically indigent, are a victim of domestic violence, or you can show a letter of credit from a previous electricity supplier.
APG&E EFL
Read an example Electricity Facts Label (EFL) from APG&E to understand exact rates and other fees. Although the companies website advertises the rates as 2,000 kWh usage, it’s important to note that for a few of the plans, the rate increases for lower usage rates.
Use Smart Meter Texas for an exact kWh history of your home’s real energy usage, which you’ll need when reading the EFL, so you can get an idea of the rate you will typically be paying.
Transferring or Cancelling Service with APG&E
Whether you’re switching electricity retailers, relocating, or canceling your plan, it’s crucial to do your research. With numerous energy suppliers in Texas, sifting through the options can seem overwhelming.
Transferring Service
To guarantee a smooth transition of your APG&E plan to your new location, make sure to update them with your new address details. This step ensures that you experience no disruptions in your energy service during your move.
For best results, inform them about your change of address 30 days before moving, giving the supplier sufficient time to update your records.
Cancelling Your Plan
If you’re thinking about discontinuing your service, be aware that you may be accountable for an Early Termination Fee (ETF).
APG&E has ETFs ranging from $150 to $350, depending on the term length of your electricity contract. To determine the exact fee you may have to pay, review the details of your ongoing plan on its website or on the plan’s EFL.
Note that you may be able to avoid an ETF if you wait to cancel your plan until the final 14 days of your term period.
Reporting a Power Outage
If you experience an APG&E power outage, it’s crucial to contact the Transmission and Distribution Utility (TDU) in charge of your particular utility region in Texas.
Below are the contact details for the active Texas TDUs:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- CenterPoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
About APG&E
Founded in Houston by small business owners, AP Gas & Electric (APG&E) made its Texas debut in 2004. It offers both commercial energy and residential electricity in Texas, as well as other states.
APG&E aims to supply quality customer service and transparent energy plans with fixed electricity rates. You may be able to find energy savings with the, when compared to deceptive electricity plans that have low pricing on the surface but cause electric bill shocks.
APG&E’s customer service is available Monday to Thursday, 8 am to 7 pm CT, Friday from 8 am to 5 pm CT, and it’s not open on Sundays.
PG&E Bill Pay
APG&E makes it simple to pay your monthly electricity bill. Its payment methods include:
- Pay online at the APG&E MyAccount login.
- Pay by phone and call 866-714-7339.
- Pay by mail, sending your check or money order to PO Box 660038 Dallas, TX 75266-0038
Keep your 11-digit APG&E billing account number handy when paying by phone, as you’ll need it to confirm your account. And if you want to go paperless, just sign up for email bills.
APG&E headquarters is located in Texas at:
6161 Savoy Dr Suite 500
Houston, TX, 77036, United States
Where is APG&E Available?
APG&E is available in all deregulated ZIP codes in Texas.
APG&E Frequently Asked Questions
Established in 2004, APG&E is a good Texas electric supplier.
It has built its reputation on delivering straightforward plans with affordable rates. If you’re looking for energy savings from a reliable electric supplier, APG&E may be a good choice for you.
To gauge APG&E’s corporate standing, refer to its verified reviews and ratings. For a broader perspective, compare these with feedback on other top electric companies in Texas.
Yes, APG&E also offers natural gas services, on top of the home energy and commercial electricity offerings.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
