Direct Energy^® | Rates, Plans, Codes | 855-461-9824

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Home Energy Club Reviews

“Home Energy Club’s rate was lower for
the same plan on the provider site.”

- Bruce Levine, Dallas, HR Specialist

Testimonial 01

“Home Energy Club’s rate was lower for
the same plan on the provider site.”

- Bruce Levine, Dallas, HR Specialist

Testimonial 04

“I really appreciate the in-depth
analysis and the low prices.”

- J. Jones, Denton TX, Teacher

Testimonial 05

“The site is easy to use and they review
each plan to help reduce surprises.”

- G. Hays, Kemp TX, Interior Designer

Testimonial 06

“I’m guessing I can save serious money
in the summer with this site.”

- L. Lee, Weatherford TX, Engineer

Testimonial 07

“Using the filters, I was able to
narrow down the results to my liking.”

- A. Smith, Jacksonville TX

Testimonial 08

“Extremely helpful site. Who doesn’t
want to get the same plan for less?”

- A. Ballew, League City TX, Sales

Testimonial 09

“The site is easy and reliable.
I recommend it.”

- J. Salas, McAllen TX, Artist

Testimonial 10

“This site does the dirty work of finding
me plans that won’t bait and switch.”

- A. Bailey, Houston, Educator

Testimonial 11

“This site saves a lot of time, as it has
already done most of the work for you.”

- B. Garrett, Robinson TX, Customer Service

Testimonial 12

“I really appreciate the staff going through
and vetting plans to cut surprises.”

- D. Fitzgerald, Austin, Engineer

Testimonial 13

“It makes decision making easy by giving
all the information you need on one page.”

- K.C. Jim, San Antonio, Healthcare

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Direct Energy is one of the largest electric companies offering Texas electricity rates. Review objective information on Direct Energy electricity plans and rates, and use our guides to help you shop and compare the best energy plans for your home.

Direct Energy is subsidiary of NRG Energy, and sister company to Cirro Energy, Reliant Energy and Green Mountain Energy.

Compare Direct Energy rates on their site to the cheap electricity rates below.

Compare Direct Energy Plans to Other Electric Companies

Direct Energy Reviews & Ratings

It’s important to check Direct Energy reviews to read the comments of Texas residents regarding their service.

At Home Energy Club we gather customer reviews from independent review sites such as the State of Texas Public Utility Commission Complaints Stats, the Better Business Bureau and other sources.

We use this information along with our Home Energy Club/Amazon customer satisfaction survey results to assign a rating score to each Texas energy provider, such as Direct Energy.

HEC Direct Energy Rating Score: 4.1/5

Direct Energy Customer Ratings

Direct Energy shows fair rating scores on the reviewed categories. Direct Energy received a score over 4.0 on four of the five reviewed categories.

Direct Energy Customer Reviews

Read more Direct Energy Customer Reviews on our Direct Energy Reviews Page.

It’s relevant to note that many of the people who submit online reviews for light companies do so whenever they have a negative experience, but be sure to see if Direct addresses the concerns of unhappy customers below the reviews.

Direct Energy Rates & Plans in Texas

Direct Energy offers a wide range of Texas electricity plans that come with different energy rates and contract lengths in order to suit the lifestyles and budgets of all its customers.

Types of Electricity Plans

Direct Energy electricity plans include fixed rate plans that produce more predictable energy bills, variable energy rate plans for customers who don’t wish to be tied to a contract, free electricity plans that typically offer free energy on nights or weekends (or both), military discount plans, and 100% renewable energy plans. They have plans featuring all contract terms, including variable rate month-to-month plans, and 1, 2 and 3-year fixed rate plans.

Free Electricity and Gadgets

Like many electric companies in Texas, Direct Energy offers energy rate plans that include free electricity during certain usage periods, such as nights and weekends, but it’s important to always read the Electricity Fact Label for such “free electricity” plans, because the average rate you’ll pay across all hours of usage is usually higher than those in regular electricity plans. See our simple energy guide that will help you to use the EFL to compare energy plans.

Promo codes reduce the energy rate you pay and require little effort. On our promo codes page, check the availability of Direct Energy promo codes, Direct Energy referral codes, Direct Energy coupon codes and Direct Energy discount codes.

Energy Management Tips

Direct provides its clients with information and tips when it comes to consuming less energy in order to help them lower their Texas electric bills and have a smaller carbon footprint.

Direct Energy Promo Code

Renewable Energy (Green Energy) Plans

Because Direct Energy is not one of the low rate energy companies, their renewable energy rates are significantly higher than those of trustworthy, but cheap electric companies. While it’s important to note that the best electric company may not necessarily have the cheapest electricity rates in Texas (due to the quality of service), you can find high quality electric companies that offer lower green energy rates than Direct Energy by comparing here.

Green Energy Sources in Texas

Texas electricity can be generated from different renewable sources that include solar, wind, and hydropower. Solar power is mainly generated using solar panels, while wind power is generated using wind turbines. Hydropower is mainly generated using moving water near dams and rivers. Texas solar energy and wind energy are dominant.

Green Energy Alternatives to Direct Energy

In addition to Direct Energy, you may wish to consider plans from Green Mountain Energy, the pioneer in renewable energy. Also, with low renewable energy rates that are cheaper than many fossil-sourced rates now available from top energy providers such as Gexa Energy and Lone Star Energy (owned by Shell Energy Company), you don’t need to install expensive solar panels on your home. Gexa and Lone Star offer plan guarantees of 60 days and 90 days, respectively. You can reduce your electricity bill and help safeguard the planet with a green energy plan that cuts your personal CO2. TriEagle Energy (sister company of TXU) also has competitive renewable energy rates.

Other Direct Energy Services and Products

Direct Energy offers various smart technologies to help customers save money on electric bills. For example, a smart thermostat can get accustomed to your favorite air conditioning and heating settings, and then automatically adjust the temperature the way you want it. In general, smart energy devices include any device that can send and receive energy data via the internet, and make adjustments to energy-driven equipment or appliances.

Direct Energy offers electricity plans that bundle smart technology with energy to help you lower your monthly electricity bills and maintain a comfortable environment at home. For instance, Amazon and Google devices let you control all your electronic devices using your voice. You can easily control different settings like turning the lights on or off, adjusting room temperature, and tracking your energy usage by simply using voice commands. You now have additional power to choose.

Requirements to Start Direct Energy Service

It’s easy and fast to sign up for service with Direct Energy. Simply sign up online for a Direct electricity rate plan, or call for operator service. The Direct Energy phone number is 855-461-9824.

You’ll need to give personal identification information when you enroll in an energy plan, such as your driver’s license, and sometimes your social security number is required by power companies to verify identification.

Based on your personal credit score, light companies in Texas such as Direct may require a security deposit before executing your service request.

Direct Energy Customer Service

In case you need customer support, you can call Direct Energy at 855-461-9824 from 7:00 a.m. to 7:00 p.m weekdays, and 7 am to 4 pm Saturdays CDT. Direct does not have operator service on Sundays. To access your account, go to the Direct Energy login page.

Direct Energy Bill Pay

To pay your bill online go to the Direct login page or call the Direct Energy phone number at 855-461-9824.

Before making a payment, it’s important to understand how to read your monthly energy bill so that you can track your energy consumption every month. In general, any electricity bill includes the amount of energy you consumed for the month in kilowatt-hours (kWh), the energy rate you pay for each kilowatt-hour (kWh), possible monthly base charges, transmission utility charges (called TDU or TDSP charges), taxes, and other possible nonrecurring charges. Some energy plans have bill credits applied against the costs.

Direct has made it easy for its customers to make payments with their Direct Energy Pay Bill website page. You can pay your electricity bill using cash, mail, phone, the internet, auto-pay, mobile wallets, or Alexa. Also, if you can’t pay the whole amount of your monthly bill at any month, you can still pay in monthly installments.

You can visit the Smart Meter Texas website (smartmetertexas) to view your home’s historic electricity usage information in order to audit your energy bill’s usage numbers, and use Home Energy Club’s electricity usage calculator to confirm the effective energy rate you are paying.

Top Texas Electric Company Toll-Free Numbers

Tips to Lower Your Direct Energy Bill

If you want to lower your monthly electricity bill, here are a few tips that will definitely help you.

• Use a smart thermostat for your air conditioning and heating system.
• Use smart light switches that can turn off the lights automatically when you don’t need them.
• Improve the insulation of your attic and plant trees outside your home for more shade.
• Make sure not to use the appliances that consume a lot of electricity for a long time.
• Unplug unused electronic devices, as they can still consume energy even when they are on standby.
• Wash your clothes using cold water because electric heaters in washing machines consume a lot of energy.

Switching, Moving In, Moving Out and Cancellation Fees

Moving into a new home is a major life step, and you want to make sure your energy provider can match your family’s needs. Use our guide to help you choose the best energy plan for your home. If you decide that you do need to switch to a new energy plan, make sure you understand the Electricity Fact Label (EFL) so you can accurately compare plans across the various Texas energy providers.

When selecting comparison websites to view competitive energy plans, beware of the Power to Choose Texas government website, which has received substantial negative media attention due to its lack of quality control, resulting in the frequent display of deceptive energy plans that cause consumers to have billing surprises. You can Google “Power to Choose” to find articles about the site, and comments from government leaders who are considering shutting it down.

Transferring Your Direct Energy Plan

If you’re simply moving into a new home but already use Direct Energy’s services, you can actually take your Direct Energy power plan with you. Be sure to submit your change of address sooner rather than later, though, so that it’s processed in plenty of time for your move.

Report a Direct Energy Power Outage

In case of a Direct Energy power outage, the fastest way to report it is to directly contact the Transmission and Delivery Utility (TDU or TDSP) in your area, as Direct Energy is a Retail Electricity Provider (REP), and it’s mainly responsible for marketing and billing. Meanwhile, TDUs are responsible for fixing outages, maintaining the lines, and transmitting electricity.

If you wish to report a power outage in Texas, please contact your local area TDU:

• Oncor: 888-313-4747
• AEP: 866-223-8508
• Centerpoint Energy: 800-332-7143
• Texas New Mexico Power (TNMP): 888-866-7456
• Sharyland Utilities: 800-545-4513

If a Direct power outage in Texas occurs, you also click here to look up the outage number to call in your area.

About Direct Energy

Direct Energy is one of the biggest electric companies in Texas and in North America, and is a subsidiary of NRG Energy. The company was founded in 1986, and now has more than 5 million customers. Direct Energy is known for its technology, data, and energy innovations, and shares with its customers insights to help lower their energy consumption and have cheaper energy bills.

Direct Energy usually does not have the cheapest electricity plans with the best electricity rates in Texas. However, Direct customers can feel assured they are enrolled with a light company that is well established and professionally operated. If you wish to compare Direct Energy rates to rates from other top light companies in Texas, go to our home page or type your zip code and home size into the box in the upper right corner of this page.

Here in Texas, you have the power to choose your own energy provider. Learn more about Direct Energy here so you choose the best provider for your home’s needs.

Direct Energy Business Information

Direct Energy’s headquarters in Texas are located in:

12 E Greenway Plaza #250, Houston, TX 77046, United States

You can reach their corporate headquarters at +1 888-305-3828

If you want to sign up for a plan you can either enroll online or call 855-461-9824.

Direct Energy Texas Cities Serviced

Top Direct Energy Zip Codes Serviced

*Oncor zone. Enter your zip for pricing in your area.

Direct Energy Frequently Asked Questions

Where to compare Direct Energy plans, rates and reviews?

A consumer-friendly, trusted site to compare top electric companies in Texas to Direct Energy, and to find vetted plans and discount electricity rates, is HomeEnergyClub.com. You can also check verified Direct Energy reviews and ratings. The comparison site uses its bargaining power with top electric companies to offer you special discount rates. You’ll find thousands of verified reviews, ratings, and complaint statistics for over 40 Texas electric companies, featuring information from independent sources such as the Better Business Bureau, Public Utility Commission and Google Reviews, and from Home Energy Club/Amazon surveys. The Home Energy Club staff carefully vets each plan to help you avoid bill surprises. The site has a 4.9 out of 5 stars rating on Google Reviews.

Is Direct Energy a good company?

With over 4 million customers in North America, Direct Energy has the reputation of being a good and reliable electric company. Direct Energy rates are not the lowest electricity rates in Texas and they don’t have the cheapest energy plans in the market, but they are affordable. Compare Direct Energy’s rates to top brand electric companies in Texas that offer discount rates with the electricity rate comparison tables on HomeEnergyClub.com. You can also check verified Direct Energy reviews and ratings from objective sources.

How do I find a Direct Energy promo code to get a discount off their rates?

Go to the Direct Energy profile page on HomeEnergyClub.com to see if any promo codes are featured this month that offer instant rate discounts. You’ll also find promo codes from many other major electric companies in Texas. Also, check for codes at EnergyPromoCodes.com.

Is Direct Energy free weekends plan worth it?

Direct Energy offers free electricity with the Free Power Weekends plan. Such time of use plans generally have much higher average rates than regular energy plans. However, it’s possible that a free weekends plan is worth it depending on your specific home energy usage patterns. Always review the Electricity Facts Label for each energy plan on Home Energy Club to determine if the plan is a good fit for your home. You can reduce your bill with free weekends electricity by performing energy-consuming tasks, such as laundry, on the weekends.

How do I contact Direct Energy?

To contact Direct Energy, call the Direct customer service number at 888-305-3828 to speak with an operator. The customer care number remains open Monday through Saturday from 8 am to 5 pm. You can also contact Direct Energy on Twitter and Facebook, Monday through Friday, from 8 am to 5 pm. When you contact Direct Energy to enroll in a plan, it’s a good idea to first check competitive rates on HomeEnergyClub.com.

How to pay my Direct Energy bill?

Choose a Direct Energy bill pay option below that suits you, and find other in-depth information on Direct Energy at HomeEnergyClub.com:

• Online Direct Energy bill payment through your Direct Energy login account
• Phone in your Direct bill pay with their 24/7 automated system, 365 days a year, by calling 888-305-3828
• Automatic Direct Energy bill pay by setting up Auto Pay option in your account
• Pre-payment for Power-to-go (pay as you go lights) by calling the Direct Energy toll-free number 877-866-6601
• One-time bill payment for postpaid and prepaid electricity plans without logging into your Direct Energy account
• Mail your bill payment with your postal correspondence sent to Direct Energy, PO Box 660896, Dallas, TX 75266
• In-person bill payment at various authorized Direct Energy payment locations
• Direct Energy App payment using Alexa Skills on your Amazon smart speakers, Echo or Echo Dot
• Mobile bill payment by downloading the Direct Energy Mobile Wallet for desktops, Android, or iOS devices

How do I find my Direct Energy account number?

Your Direct Energy Account Number, which you’ll need when you call the support team at 888-305-3828, is located on the top right corner of your Direct Energy paper bill invoice or digital bill.

Where does Direct Energy get their energy from?

Direct Energy gets electricity from coal, natural gas, nuclear, and renewable sources such as wind and solar. The electric company purchases RECs (renewable energy credits or certificates) on behalf of its customers who choose a green energy plan to power their homes. Renewable energy plans allow you to help reduce carbon emissions. If you’re interested in green energy plans, Gexa Energy offers deep discount 100% renewable energy plans that cost less than most fossil-sourced plans on HomeEnergyClub.com.

What services does Direct Energy provide?

In Texas, Direct Energy provides retail electricity services with at a relatively high price per kWh (but affordable), with energy plans for all household usage levels. The electric company offers rewards for reducing your usage and bill credits for summertime referrals. Compare Direct’s rates with deep discount rates you can access from major energy providers on HomeEnergyClub.com, where there is never a membership fee.

How do I cancel my Direct Energy service?

You can cancel your Direct Energy plan from your account by selecting the “cancel service” option. You may call the Direct Energy phone number 888-305-3828 for assistance. Or, chat with customer support in real-time on the company website to terminate service. If you make the service termination request before your term ends, you may have to pay a Direct Energy cancellation fee.

If you are canceling your Direct Energy service, you can compare vetted low discount electricity rates from top electric companies at HomeEnergyClub.com, which uses its bargaining power to gain better pricing for its visitors. Plans are vetted to help you avoid bill surprises.

How much is the Direct Energy deposit?

The amount you’ll have to pay for a Direct Energy deposit depends on your plan and payment method. For instance, if you deposit cash at a pay station, additional fees may apply. If you are looking for a zero deposit light company, enter your zip code on this page to shop electricity plans with no deposit and no credit check.