Octopus Energy offers 100% renewable energy plans to deregulated cities in Texas, like Houston and Dallas. Founded in the United Kingdom in 2016, the company expanded to Texas in 2020. In our Octopus Energy review, we gave the company 4.8 out of 5 stars, which is well above the average for other light companies in our review. Its stand-out categories are customer service and customer satisfaction.
Octopus Energy plans support the company’s mission to make green energy affordable to everyone through fair pricing and transparency. You can choose from a variety of 100% renewable fixed-rate and prepaid plans with discounts for electric vehicle (EV) and smart thermostat owners. Learn more about what Octopus offers and how it compares to other Texas electricity companies.
Octopus Energy Plans and Rates in Texas
Electricity rates change regularly in Texas, so locking in a low rate can help you save money on your energy bills. The electricity rates and plans listed on this page are a good idea of what to expect from Octopus Energy, but you can find the latest rates for your home by searching your ZIP code on the Home Energy Club marketplace.
Octopus Energy offers multiple energy plans, including some options with perks for solar, smart thermostat and EV owners. You can also choose between prepaid or postpaid electricity plans. Each plan is 100% renewable, lasts 12 months and comes with solar buyback compensation if you have rooftop solar. Here’s what to expect from the Octo 12 plans by Octopus Energy.
- Fixed-rate: You secure your energy price for the length of the contract. Octopus Energy plans last 12 months, so you’ll pay the same rate per kilowatt-hour for a year.
- 100% renewable: Each Octopus Energy plan is offset by 100% green energy sources like wind and solar.
- Solar buyback plans: You can earn credits or cash for the excess energy generated by your solar panel system at the wholesale rate or market price for electricity. Any credits earned through an Octopus Energy solar buyback plan roll over indefinitely with no cap or expiration date.
- Prepaid plans: With a prepaid energy plan, you can skip the enrollment deposit and pay upfront for electricity instead of receiving a monthly bill. Octopus Energy requires autopay enrollment for prepaid plans to automatically reload funds.
Octopus Energy Plans and Rates in Houston
Octopus Energy rates in Houston are cheaper than the Texas average and slightly less than in Dallas.
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| Octo 12 with smart thermostat | 12 months | Fixed-rate postpaid | 14.5 |
| Octo 12 with electric vehicle | 12 months | Fixed-rate postpaid | 14.5 |
| Octo 12 basic | 12 months | Fixed-rate postpaid | 14.7 |
| OctoPrepay 12 with smart thermostat | 12 months | Fixed-rate prepaid | 14.5 |
| OctoPrepay 12 with electric vehicle | 12 months | Fixed-rate prepaid | 14.5 |
| OctoPrepay 12 basic | 12 months | Fixed-rate prepaid | 14.7 |
Electricity rates are accurate as of March 2025 for the 1,000 kWh usage level.
Octopus Energy Plans and Rates in Dallas
Octopus Energy offers fixed and prepaid energy plans in Dallas with rates lower than the state average.
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| Octo 12 with smart thermostat | 12 months | Fixed-rate postpaid | 15.2 |
| Octo 12 with electric vehicle | 12 months | Fixed-rate postpaid | 15.2 |
| Octo 12 basic | 12 months | Fixed-rate postpaid | 15.5 |
| OctoPrepay 12 with smart thermostat | 12 months | Fixed-rate prepaid | 15.2 |
| OctoPrepay 12 with electric vehicle | 12 months | Fixed-rate prepaid | 15.2 |
| OctoPrepay 12 basic | 12 months | Fixed-rate prepaid | 15.5 |
Electricity rates are accurate as of March 2025 for the 1,000 kWh usage level.
Our Take on Octopus Energy
Octopus Energy scored above the industry average in our Texas electricity provider reviews. The company earned a perfect 5 out of 5 for both customer satisfaction and customer service. In our February 2025 survey of more than 1,000 Texans, Octopus Energy customers said they definitely won’t switch to another provider when their contract ends.
Customers like Octopus Energy’s affordable rates, user-friendly online experience and clear communication. Many energy companies in Texas use bait-and-switch tactics to attract customers by offering lower rates but later adding on fees or having confusing rate structures. Octopus Energy ensures no hidden fees and simple bills, so you know what to expect each month.
Octopus Energy offers six fixed-rate energy plans with straightforward pricing and a slight discount for EV and smart thermostat owners. However, you may need to explore other providers if you need a month-to-month or different term length than then 12-month plans it offers. Octopus Energy offers postpaid and prepaid billing, solar buyback credits for solar owners and discounts when connected to a smart thermostat or EV.
| Octopus Energy | Average for Electricity Providers in Texas | |
|---|---|---|
| Consumer Satisfaction | 5 | 4.4 |
| Online Experience | 4.8 | 4.4 |
| Customer Experience | 5.0 | 4.6 |
| Customer Retention | 4.6 | 4.5 |
Octopus Energy Pros and Cons
Here’s an overview of the benefits and things to consider before choosing Octopus Energy as your Texas electricity supplier.
Pros
- Octopus Energy electricity rates are cheaper than the Texas average.
- You can personalize rate results by entering your monthly usage.
- Octopus Energy offers 100% renewable energy plans.
- You can expect straightforward pricing without confusing gimmicks.
- Octopus offers additional benefits for solar, storage, EV and smart thermostat owners.
Cons
- Octopus Energy offers only 12-month plans.
- Solar buyback credit compensation is based on wholesale prices, which may be lower than the retail rate you pay.
- Each plan includes a $10 monthly base charge, regardless of energy use.
Octopus Energy Reviews and Ratings
We recommend checking out online Octopus Energy reviews to read about real customer experiences. The provider earned 4 out of 5-star rating on Google Reviews and a 4.8 out of 5 on TrustPilot. Keep in mind that Octopus is a global company, so some online overall ratings reflect more than just Texas customers.
Overall, customers share about helpful customer service, low prices and clear communication. Some negative reviews mention disappointment with solar buyback rates and issues with EV or smart thermostat disconnections. Octopus Energy responded to several reviews offering assistance or gratitude. Here’s a look at online customer reviews.
What Customers Like
“I was choosing between several energy providers, and the price difference was not obvious. However, if you have a smart thermostat, Octopus gives special preferential pricing, which is way below the competition. They certainly have the best service, best website and the best iPhone app!” Pavel G.
“I have been with this company for a year and just now got back on it. I haven’t had a problem with them, like other people are saying. I always had good customer service especially with Melissa. She was so awesome and so freaking friendly. I never had this good of customer service. Octopus energy is very quick to respond to anything I need. Especially on canceling. I feel like People need to take them into consideration and remind themselves they are human too.” Yanet S.
“Amazing company that’s so personal. Great prices! Just referred a friend and got $50 credited to my bill. Easy to change over. Seamless!” Claudia M.
What Customers Don’t Like
“Decent energy rate if you have a connected EV or thermostat, but software bugs mean you have to constantly manually disconnect and reconnect your EV. I’ve already had to do this three times, and each time, it can take 20 minutes or longer! It’s not worth the headache — just sign up for a no-frills plan.” Michael N.
“I signed up for this service based on the rate they initially quoted, which was not honored on my first bill. Despite following all the prompts to link my smart thermostat right away, the rate wasn’t applied. When I called customer service, they acknowledged that everything was set up correctly on my end but blamed their system. They did adjust the bill for the first month. However, the same issue occurred in the second month. After another call to customer service, they made the adjustment again. Due to their consistent failures and broken promises, I decided to cancel my service. To my surprise, they charged me a $100 cancellation fee, which I find unfair and deceptive.” Santi C.
Octopus Energy vs. Other Energy Companies
Based on our rating methodology, Octopus Energy scores competitively with other top Texas energy companies. However, you’ll find more plan variety with providers such as TXU Energy and Gexa Energy.
| Factor | Octopus Energy | TXU | Gexa |
|---|---|---|---|
| Our overall rating (out of 5) | 4.8 | 4.9 | 4.6 |
| Number of plans available | 6 | 8 | 17 |
| Top 12-month plan | Octo 12 | Simple Rate 12 | Energy Saver 12 |
| Best feature | Customer satisfaction | Brand reputation | Cheap prices |
Octopus Energy Overview
Octopus Energy is headquartered in Houston, TX, and operates in deregulated cities throughout Texas, including Lubbock. Octopus providesplans with benefits for various customers. Smart thermostat and EV owners can receive discounts on electricity rates when they connect their devices.
Octopus offers additional programs, such as the Energy Fan Club, Intelligent Octopus and Octo Gridboost. The Fan Club provides up to 50% off your electricity rate based on the state’s wind energy production. You get the discount when wind energy makes up 30% to 45% of the grid’s electricity. Any Texas customer can enroll in this program.
The Intelligent Octopus option is only for EV owners. It allows them to connect their vehicles to the Octopus mobile app, schedule charging times and receive a discount by charging when more renewable energy is available.
Octo Gridboost is for home battery owners to support grid stability and save money by exporting energy at optimal times. This is another way to earn credits toward your bill at the wholesale rate. These unique programs are great for eco-conscious Texans who want to earn more savings while supporting renewable energy.
Where Is Octopus Energy Available?
Octopus Energy serves all six main transmission and distribution utility (TDU) service areas. Here’s a look at where you can find Octopus plans by TDU:
- AEP Texas Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
- AEP Texas North: Abilene, San Angelo, Vernon
- CenterPoint Energy: Houston, Katy, Beaumont
- Lubbock Power & Light: Lubbock
- Oncor Electric Delivery: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
- Texas-New Mexico Power: League City, Glen Rose, Pecos, Angleton
Who Should Pick Octopus Energy?
Octopus Energy is a great option for Texas residents searching for affordable rates and green energy plans. Finding the best electricity plan is a challenge, but Octopus keeps the process simple. By entering your ZIP code on its website, you can compare options and customize results to your custom energy usage, a feature not offered by other providers.
We recommend calculating your average usage from the past 12 months and taking note of any major variations. You can enter the kilowatt-hour average on Octopus’s website to find out what your monthly bills may cost. While the price you pay per kilowatt-hour remains the same, the total cost of your bill depends on how much energy you use.
Octopus offers discounts for EV owners, battery storage users and smart thermostat owners. However, its solar buyback rate may not be the best if you send a lot of excess power to the grid. Octopus compensates at the wholesale rate, which fluctuates with the market. If you’re looking for a plan that pays at the retail rate, TXU Energy’s Solar Buyback Match may be a better fit.
How To Get Started with Octopus Energy
Visit the Octopus Energy website and enter basic information about your ZIP code and energy usage. You can choose to input your email to receive a copy of your quote. Then, you’ll find three versions of the Octo 12 plan, with different rates for the EV and smart thermostat Octo offerings.
At the top of the page, you can switch the toggle to “prepay” to compare the rates of prepaid plans. It may not change the price, but you will pay upfront for electricity instead of a monthly bill. After answering a few questions and confirming enrollment, Octopus Energy handles the transition from your previous provider.
Contacting Octopus Energy
You can contact Octopus Energy’s customer service team by phone or email.
- Phone number: Call 833-628-6888
- Email: heretohelp@octopusenergy.com
- Contact page: Website
Contact your local TDU to report power outages in your area. Octopus offers a list of phone numbers for each utility on its contact page.
Moving or Transferring Service with Octopus Energy
Transferring service or switching providers in the Lone Star State is simple. First, let Octopus know where you’re moving in Texas. The company will then ask for information, including your new address and service start date. You can schedule your service transfer in advance or request same-day electricity. We recommend reaching out to Octopus about 30 days before your move to ensure no power interruption.
Is Octopus Energy Right For You?
The best provider for you depends on your energy needs, plan preferences and budget. Octopus Energy is a great choice for cheap energy rates for green electricity plans. Compare your current electricity cost to Octopus Energy options to determine if you can save money. Before switching, check for cancellation fees from your current provider. Most fixed-rate plans have an early termination fee (ETF) of $150 to $395 but switching could still be worth it if the savings outweigh the cost.
Frequently Asked Questions about Octopus Energy
In our Octopus Energy reviews, we rated the company 4.8 out of 5, which is competitive among our top energy providers. As reported by its customers, Octopus offers clear pricing and high-quality service.
You may find that it’s worth switching to Octopus Energy if it offers lower pricing, better green energy options, or improved customer service compared to your current provider. Before making the switch, check for any cancellation fees, review customer feedback, and compare their plans to ensure the benefits outweigh the potential costs.
Octopus Energy offers its Octo 12 plan with various add-ons and features. The best one for you will depend entirely on your personal energy needs. However, we generally recommend straightforward plans for easy-to-predict energy bills.
Octopus Energy has nine years of experience in the wider energy industry and about five years of experience serving deregulated areas of Texas. Although it’s still a relatively new company in Texas, it quickly gained a positive reputation.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
