OurEnergy is one of the smaller but growing electricity providers in Texas, offering fixed-rate energy plans.
We provide you with information from objective sources to assist you in choosing a provider. Read the OurEnergy Google reviews, where they have a rating of 2.9 out of 5 stars, and Better Business Bureau reviews, where they have a rating than 1.9 of 5 stars.
OurEnergy Promo Code: see if our list of exclusive electricity company promo codes features an OurEnergy promo code this month.
It appears that OurEnergy has exited the market, as we can no longer connect to their website. Compare the OurEnergy rates on their site to the electricity rates below, which have been vetted using TrustPlan™.
Compare OurEnergy Rates to Competitors
8 Rates from 4Change Energy (affiliate of TXU)
| Plan Name | Plan Length | Rate |
|---|---|---|
| 4Change - Maxx Saver Select 12 | 12 Months | 11 ¢/kWh |
| 4Change - Maxx Saver Select 24 | 24 Months | 11 ¢/kWh |
| 4Change - Charitable Saver 12 | 12 Months | 13.9 ¢/kWh |
| 4Change - Cash Money 12 | 12 Months | 15.9 ¢/kWh |
| 4Change - One Rate 12 | 12 Months | 16.7 ¢/kWh |
| 4Change - One Rate 24 | 24 Months | 16.7 ¢/kWh |
| 4Change - Power Maxx Saver 12 | 12 Months | 19.1 ¢/kWh |
| 4Change - Power Maxx Saver 24 | 24 Months | 19.1 ¢/kWh |
- *Rates as of 05/09/2025 at 03:14 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Speak with 4Change Energy, sister company of TXU, about their trusted no-gimmick plans at 888-366-7291.
11 Reliant Energy Trusted Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Reliant - Power Savings 24 | 24 Months | 13.9 ¢/kWh |
| Reliant - Power Savings 12 | 12 Months | 15.5 ¢/kWh |
| Reliant - Basic Power 24 | 24 Months | 17.2 ¢/kWh |
| Reliant - Conservation 24 | 24 Months | 17.5 ¢/kWh |
| Reliant - Basic Power 12 | 12 Months | 17.8 ¢/kWh |
| Reliant - Conservation 12 | 12 Months | 17.9 ¢/kWh |
| Reliant - Power On 24 | 24 Months | 18 ¢/kWh |
| Reliant - Truly Free Weekends 100% Solar 12 | 12 Months | 19.8 ¢/kWh |
| Reliant - Truly Free Nights 100% Solar 12 | 12 Months | 19.8 ¢/kWh |
| Reliant - Power Savings 2,000 kWh 24 | 24 Months | 20.7 ¢/kWh |
| Reliant - Power Savings 2,000 kWh 12 | 12 Months | 22.3 ¢/kWh |
- *Rates as of 05/09/2025 at 03:38 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Speak with a Reliant Energy operator for help in choosing a plan that fits your home at 833-339-0416.
2 Payless Power No Deposit
| Plan Name | Plan Length | Rate |
|---|---|---|
| Payless Power - 12 Month - prepaid | 12 Months | 20.1 ¢/kWh |
| Payless Power - 6 Month - prepaid | 6 Months | 20.2 ¢/kWh |
- *Rates as of 05/09/2025 at 04:26 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Speak with Payless Power about their competitive “No Deposit” prepaid electricity plans at 833-926-9776.
*Samples above are live rates based on Oncor zone at 500, 1000 and 2000 kWh usage. Enter your ZIP code for rates in your area and additional companies and plans.
Electricity rates in Texas are changing more frequently as they are impacted by the volatile price of natural gas and the high demand caused by the extreme weather we have been getting in Texas.
OurEnergy Electricity Rates and Plans
OurEnergy electricity plans include fixed-rate plans with no monthly fees, with contract terms ranging from partial year to 24 months, and longer.
The benefit of a fixed-rate plan is that you can enjoy the security of knowing you won’t get a surprisingly large bill due to an increase in the cost of energy in Texas.
You can choose from straightforward plans that are a good match for a large range of energy usage levels. The OurEnergy rates are relatively competitive, although they don’t offer the cheapest electricity rates in Texas.
OurEnergy Reviews & Ratings
At Home Energy Club we gather customer reviews and statistics for OurEnergy and other providers from independent sources such as the State of Texas Public Utility Commission Complaints page, the Better Business Bureau, Google and others. Check to see whether the provider’s status has improved with the BBB, where it has had a poor rating. Also, read OurEnergy’s reviews on Google.
If you have a complaint to make with OurEnergy, you can reach out to their complaint department to see if the issue can be resolved. The complaint department can be reached at complaints@ourenergyllc.com.
Renewable Energy Plans
Though OurEnergy doesn’t specialize in renewable energy, they may sometimes offer 100% green energy plans. Renewable energy plans are primarily sourced with solar and wind energy in Texas.
Often people are surprised at how large a carbon footprint their electricity usage can leave behind. However, there are ways to take advantage of renewable energy without having to spend a large sum installing expensive solar panels on your home. Renewable energy plans offered by Texas energy providers, such as Chariot Energy, Gexa Energy and Green Mountain Energy, don’t require equipment or any investment.
Enrolling in an Energy Plan
Before signing up for OurEnergy, we recommend comparing electricity rates and service levels for the different major providers.
The OurEnergy plans have not been vetted by Home Energy Club and thus are not displayed on the site, but you can visit the OurEnergy website or speak to one of the OurEnergy service representatives to guide you through the process at 1-888-545-4687.
Depending on your payment history or credit score, you may be required to provide a deposit before starting your service. The amount of that deposit, if one is required, will be established during enrollment.
Customer Login and Customer Service
You can log in to your personal account via the OurEnergy Login page. From your account, you can pay your bill, review your energy usage, and access informational documents.
If you have questions or want to speak to a customer service representative about your account, call the toll-free OurEnergy customer service phone number at 1-888-545-4687. Customer service hours are Monday – Friday from 8 a.m. to 6:30 p.m.
OurEnergy Bill Pay
There are many ways to pay your OurEnergy electric bill. The most efficient way is to pay digitally through the OurEnergy bill pay page that can be accessed through your account online. You can also easily pay online through the free mobile app.
As you’re reviewing your bill, it’s important to note that you can use the Smart Meter Texas website to cross-reference your power consumption each month.
If you have questions or prefer to speak with an operator, you can contact the OurEnergy customer service representatives directly. You can reach them during regular business hours (CST) via the OurEnergy phone number 1-888-545-4687 or the bill pay email address billing@ourenergyllc.com.
Moving to a New Address in Texas?
It can be a pain to line up new service if you’re moving. The OurEnergy website provides information on same-day move-ins and out-of-cycle switches.
If you’re switching away from OurEnergy and are looking for an alternative electric provider, you can find some of the cheapest electricity plans in Texas by inputting your ZIP code in the box on this page.
Transferring or Cancelling your OurEnergy Plan
Moving to a new location can be overwhelming with a lot of details to track.
If you’re moving to a new home before your energy plan expires, simply transfer your service to your new location. To transfer or cancel your OurEnergy service, contact customer service at 1-888-545-4687 or email customerservice@ourenergyllc.com.
Report an OurEnergy Outage
Are you experiencing an OurEnergy power outage? The fastest way to resolve the problem is to contact your local transmission and distribution utility company (TDU) directly, as OurEnergy is unable to resolve outages.
To report a power outage in Texas, please contact your local area TDU:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
If an OurEnergy power outage in Texas occurs, you also click here to look up the power outage number to call in your area.
About OurEnergy
Based in Houston, Texas, OurEnergy has been serving Texas communities since 2009. The company’s small selection of straightforward energy rates helps to simplify the process of choosing an electricity plan.
OurEnergy Business Information
OurEnergy’s headquarters are located at:
17154 Butte Creek Rd, Suite# 250. Houston, TX 77090
If you want to sign up for a plan you can either enroll online or call 1-888-545-4687.
Deregulated Cities | ||
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See all deregulated cities in Texas.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
