Pronto Power ™ | Rates, Reviews, Codes | 1-844-621-2852

Pronto Power is a no-deposit electric company that specializes in prepaid electricity plans for customers who cannot afford a deposit. Their plans come with the option to switch to a monthly plan after 90 days with no disconnection. Pronto prepaid energy plans don’t require a credit check and their energy rates are competitive with other pay-as-you-go energy plans.

Pronto Power offers same-day service. In fact, they claim that 98% of their new customers receive service within an hour. Enter your zip code to see rates in your area, or contact Pronto at 1-844-621-2852. You can also contact them via email at service@powermepronto.com or visit their Pronto Power website.

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Pronto Power Customer Reviews

Pronto Power Reviews and Ratings

Home Energy Club compiles reviews of Pronto Power from various sources independent of the energy provider such as the Better Business Bureau and the State of Texas Public Utility Commission Complaints Statistics site, as well as reviews from Google and Yelp.

It is important to keep in mind, however, that the reviews, like those of many light companies in Texas, may not be representative of the customer base as a whole, as people with complaints are often more motivated to leave reviews than those with no problems to speak of.

Home Energy Club does not have enough information to provide a rating for Pronto Power.

Pronto Power Electricity Rates by Zip Code

To compare Pronto Power’s energy plans with other light companies near you, one easy way is to simply enter your zip code on the Home Energy Club homepage. Another option is to perform a Google search using terms such as Pronto Power Houston rates, Pronto Power Dallas rates, or Pronto Power rates for other cities in Texas.

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Pronto Power Prepaid Electricity Plans

Pronto Power’s plans are designed to be accessible, requiring no credit check and no deposit, nor even a Social Security Number, which greatly simplifies the sign-up process. The minimum balance required to sign up is small. This is not a fee, but rather counts toward your initial balance.

Pronto Power keeps you updated on your current balance on a daily basis via text, email, or both, with billing occurring daily at 7 am. As long as a positive balance is maintained at the time of billing for 90 days, you will be able to transition to a monthly electricity plan.

You can view Pronto Power’s electricity rates on their website by entering your zip code. Alternatively, you can ask them over the phone at 1-844-621-2852.

Pronto Power Electricity Plan Features

Second Chance Credit

The headline feature of Pronto Power energy plans is their second-chance credit system, which offers customers a chance to have a monthly billing plan without having to go through a credit check, fork over a deposit or provide a Social Security Number. If a customer maintains a positive balance in their account at the time of billing for 90 days, they become eligible for the monthly payment plan.

Flexible Payment System

Pronto Power offers free extensions on payments, if requested, so that the customer can have a little more time to pay if they need it. Another option that Pronto offers to customers that need a bit more time to pay is a deferred payment plan, where Pronto will cover any negative balance plus $20, payable in weekly installments with no interest. The deferred payment plan will, however, invoke a switch-hold on the account that prevents customers from buying power from any other company until the loan is repaid.

Daily Usage Notifications

Pronto Power will send their customers daily updates on their electricity usage in kWh, as well as on their remaining balance so that customers can easily keep track of their power plan.

Speedy Service

Pronto Power customers are supposed to receive service within an hour of signing up.

Straightforward Pricing

Pronto Power offers prepaid rates with no hidden fees. There are no fees for disconnection or reconnection. To reconnect service after a disconnection, the customer must pay the negative balance plus $20. The $20 is not a fee, but instead goes towards putting the customer’s balance back in the black.

No Disconnection Mondays

Pronto Power does not begin billing accounts for the week until 10 am on Tuesday to give customers ample time to go make a bank deposit or otherwise make arrangements to send their payment.

Savings with Pronto Power and Promo Codes

Pronto Power offers a $20/$20 refer-a-friend program. By referring a friend, both the existing customer and the new customer receive a $20 credit to their account. You can collect this credit as many times as you can successfully refer people. To take advantage of this program, the new customer must be able to provide some identifying information about the person who referred them (full name, phone number or account number) in order for both parties to receive the credit.

For other savings, check the Home Energy Club discount page to see if Pronto Power is offering any promo codes this month.

Starting a Pronto Power Prepaid Electric Plan

The ease of starting a plan with Pronto Power is one of their hallmark characteristics. You can see the current rates for Pronto Power’s pay-as-you-go plans in your area on their website by entering your zip code. You can also call their sales department at 1-844-621-2852.

They require no deposit, no credit check and no social. To sign up, you need a phone capable of sending and receiving SMS messages and an email address. To receive service, though, customers must have an active smart meter to allow for real-time usage monitoring.

The motto of Pronto Power is “power within the hour,” and the vast majority of Pronto Power claims that its customers do indeed receive service within an hour of signing up, as long as they enroll and make payment before 6:30 pm.

Pronto Power: Who to Report an Outage?

Power outages are the last thing anyone wants to think about when it comes to power plans. However, Pronto Power is a retail electric company, not a utility company (TDSP/TDU) like Centerpoint, Oncor, TNMP or AEP. It is these utility companies that are responsible for servicing power lines, poles and other infrastructure. To report an outage, you can contact the TSDP/TDU in your area:

Centerpoint Energy: 1-800-332-7143

Texas New Mexico Power (TNMP): 1-888-866-7456

AEP Texas: 1-866-223-8508

Oncor Electric Delivery (formerly TXU): 1-888-313-4747

Pronto Power Customer Service

You can contact Pronto Power customer service at 1-888-234-1373. Their hours are as follows:

8:00am-7:00pm Mon-Fri

8:00am-5:00pm Saturday

You can also contact them during off-hours via their customer care email at service@powermepronto.com, or at their website.

About Pronto Power

Pronto Power offers pay-as-you-go energy plans and ‘power within the hour’ for customers who are seeking no deposit, no credit check light plans, especially those customers who want a chance to graduate to a monthly payment plan.

Pronto Power Business Information

Pronto Power is located at 5847 San Felipe St, Houston, TX 77057. Pronto Power is owned by Summer Energy. You can contact Pronto Power at 1-888-234-1373, or if you want to sign up, you can call 1-844-621-2852.

Pronto Power Texas Cities Serviced

Pronto Power has power rates across Texas in de-regulated towns and cities.

Pronto Power Top Zip Codes Serviced

Click on your zip code below to review energy rates and plans in your zip. If you can’t find your zip code below, enter it in a zip code field on this page.