Reliant Energy is one of the oldest and most trusted electric companies in Texas. To compare their electricity plans, which have been vetted with our TrustPlan™ process, enter your zip code above.
Our quality assurance team rates Reliant operators as some of the best. They are well trained and can help you choose the correct plan based on your energy usage patterns; this will reduce the odds of a bill surprise.
Some plans are only available by calling their special phone number and some plans on Home Energy Club are not found on their site.
For help in purchasing the best plan based on your energy usage, call a Reliant operator (English/Spanish) direct at 866-735-1218.
Houston Plans (Centerpoint Zone)
6 - Reliant Electric Rates for Houston
|Plan Name||Plan Length||Rate|
|Reliant - Basic Power 24||24 Months||16.2 ¢/kWh|
|Reliant - Conservation 24||24 Months||16.5 ¢/kWh|
|Reliant - Basic Power 12||12 Months||16.8 ¢/kWh|
|Reliant - Conservation 12||12 Months||16.9 ¢/kWh|
|Reliant - Truly Free Weekends 100% Solar 12||12 Months||18.2 ¢/kWh|
|Reliant - Truly Free Nights 100% Solar 12||12 Months||18.8 ¢/kWh|
- Rates as of 12/07/2023 at 11:06 AM. Based on 1000 kWh. Enter your zip code above for rates in your area.
Call Reliant directly for all plans at 866-735-1218.
Dallas Plans (Oncor Zone)
6 Reliant Electric Rates for Dallas
|Plan Name||Plan Length||Rate|
|Reliant - Conservation 24||24 Months||15.5 ¢/kWh|
|Reliant - Basic Power 24||24 Months||15.8 ¢/kWh|
|Reliant - Basic Power 12||12 Months||16.2 ¢/kWh|
|Reliant - Conservation 12||12 Months||16.5 ¢/kWh|
|Reliant - Truly Free Weekends 100% Solar 12||12 Months||17.2 ¢/kWh|
|Reliant - Truly Free Nights 100% Solar 12||12 Months||17.8 ¢/kWh|
- Rates as of 12/07/2023 at 11:06 AM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
Call Reliant directly for their full range of plans at 866-735-1218.
Reviews & Ratings
We have compiled Reliant’s reviews from independent review sites (such as Google and Yelp), the State of Texas Public Utility Commission Complaints Statistics and other ratings and reviews sources. In total, we have gathered over 5,000 customer reviews from Reliant Energy’s customers.
We use this information along with customer survey data, results of our “secret shopper” calls, and our opinion of the provider’s policies, customer orientation and energy plans to determine a Home Energy Club (HEC) rating.
Reliant Energy was rated 4.66 / 5.00
Reliant has good to exceptional ratings for the reviewed categories, receiving a score of better than 4.5 in four of the five categories.
For additional information, please visit our Reliant Energy Reviews page.
Compare Reliant Energy Plans and Rates
Reliant’s rates may often appear to be higher than those of competing brands because they don’t try to hook you by displaying rates that seem low, but actually include gimmicks which cause bill surprises. While you won’t see their brand in a list of the cheapest electric companies, their transparent plans are more likely to produce predictable bills which build your trust and a lasting relationship.
They also have excellent operators, which is critical because a provider’s operators can help you choose the truly best plan based on your home’s energy usage and the times of day (and days of the week) you consume energy.
Reliant has a variety of plans to provide price protection and fit your usage patterns:
- Fixed rate plans, which have locked-in rates for up to 36 months and produce more predictable bills
- Free Reliant electricity plans, such as their plans featuring free nights and free weekends
- Flex plans, which have no long-term contracts and no early cancellation fees
- Prepaid energy plans with no deposit electricity, to pay for the amount of energy that you need (offered periodically)
Speak with a Reliant operator for expert help in choosing a plan (English or Spanish) at 866-735-1218.
Reliant Electricity Flex Plan
If you aren’t looking for a long-term contract, you can sign up for a Flex Plan with no cancellation fees.
It’s best to call their operator to enroll in this plan because it includes a variable rate, which can spike during extreme weather periods. Home Energy Club does not offer online enrollment in variable rate plans because we feel it’s important you speak to the energy provider’s operator about the risks of variable rates.
These plans are helpful if you are in a short transition between houses or apartments, or you need electricity for a brief time for another reason. Here are the features:
- Month to month rates
- No contract commitment
- No cancellation fees
Prepaid Power Plan
Reliant often offers prepaid electricity plans by phone, which are pay-as-you-go plans that offer no deposit electricity, with no credit check, instant approval, no ID required, and no contract.
If you are looking for no credit check apartments in Texas, Reliant’s no deposit energy plan may be a fit. Call to enroll in this plan, which includes:
- No deposit
- No credit check
- Prepay for the electricity you use
- Receive low-balance alerts via text or email
- Month to month rates
Reliant Flextra Credits Plan (with Free Electricity)
You can get a very low rate with Reliant’s free electricity plans depending on your energy usage patterns.
Be sure to review the Electricity Facts Label for each plan for details on the cost of non-free hours and the monthly base charges. Also, access your smart meter usage data at Smart Meter Texas to view your home’s usage history, and confirm that you don’t use much energy in expensive non-free hours.
100% free electricity on multiple highest-usage days a week:
- Includes a bill credit in three months that you choose
- 100% solar power with fixed rate
Rates in Texas Cities
In all of our Texas city pages you’ll find local information on EV charging stations, electricity rates, outage information, and links to products and services which can cut your electric bill.
Reliant Energy Promo Codes
Check to see if a Reliant Energy promo code is featured this month on our Texas electricity promo codes page. These codes allow you to access discount rates.
Requirements to Start Service
Sign up or renew your energy contract with Reliant Energy online, or call their operator. Depending on your credit score or payment history, energy companies in Texas require a deposit from you before starting your service.
The provider will calculate the required deposit amount when you enroll and refund your deposit once you have made 12 consecutive, on-time electric bill payments.
For new service, you’ll need to provide some form of personal identification (such as your driver’s license or an identification document, to verify your identity.
Be sure to not allow your energy contract to expire without either renewing it or switching to a new plan or electric company. If you allow your contract to expire, you may be placed on a default rate that’s more expensive until you renew or switch.
Providers want to keep you as a customer and will send you an email with a renewal rate offer. If you feel the offer isn’t competitive, call an operator to see if they will sweeten the deal before you switch providers.
If you leave Reliant, they will use your deposit to pay your final bill and return the balance to you as a check in the mail.
Login and Customer Service
If you have a question or problem, call an operator or chat with one of their agents online 24/7 in English or Spanish.
And check out the Reliant app for convenient access to energy plan information. Go to the Reliant Energy login page to access your account. You can also sign up at any of their Texas retail locations.
Energy Bill Pay
Reliant bill pay has easy-to-read billing and payment options that include paperless billing, automatic payment options, and average billing. Use the electricity bill estimator to calculate how much you’ll have to pay for electricity before you move into a new home.
Just type a few details into the estimator, and you’ll see what your energy bill will look like. Use the login link above for billing information.
Sign up for average billing, and you can pay an average amount instead of bills that vary according to the season: sometimes high, sometimes low.
Switching, Moving and Out, Cancellation Fees
Switching plans and finding the right electricity provider with the cheapest Texas energy rates can be a difficult decision to make.
The EFL is Key to Choosing the Right Plan
Learn how to review the Electricity Facts Label (EFL) for each plan using our guide to choose a plan and confirm that the average rate you’ll pay meets your expectation. If you wish to make convenient side by side comparisons of plans and rates, use the Texas plans “Compare Table” on our home page in the filter section (click the “Compare Plans” button). See our guide for Smart Meter to conveniently access your home’s usage information; after reading the guide, go directly to Smart Meter Texas.
How to Cancel Service
If you are canceling your service, you can find plans from other electricity providers by zip code below. If you are searching for an electric company near you online, see the list of cities serviced by Reliant to assist you.
Transferring Your Plan
If you are relocating before your plan expires, you don’t have to cancel your plan; they will transfer it to your new address with a phone call.
Report a Power Outage
Transmission and Delivery Service Providers (TDSPs) such as Centerpoint Energy and Oncor in Texas, are regulated utility companies that transmit electricity and maintain the power lines. Retail electricity providers (REPs) like Reliant don’t correct outages. So, when you have an electricity outage, contact your TDSP to resolve the issue. See our handy Texas Electricity Glossary to help you understand the industry terminology when reading about electricity and outages.
If you wish to report an electricity outage, please contact your local area TDSP:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
See all deregulated cities in Texas.
Zip Codes Serviced
Moving to Texas?
Check out our Moving to Texas Guide if you’re moving to the state and learn how to control your energy cost by saving energy in the heat of a Texas summer. To help protect you from bill surprises caused by gimmicky plans, Home Energy Club vets each plan displayed on the site by using the TrustPlan™ process.
About Reliant Energy
Reliant Energy is one of the largest electric companies in Texas with over 1 million residential customers. The electric company is one of the two most established brands in the state, and has top-notch operators, straightforward rates and award-winning customer service.
Reliant Energy’s headquarters for Texas are located in:
910 Louisiana Street, Houston, TX, 77002
You can reach their corporate headquarters at 713-207-1111.
Reliant Energy Frequently Asked Questions
Below are answers we hope you’ll find helpful. Let us know your questions.
How much is their deposit?
The amount of a deposit may depend on the plan you select and credit considerations.
To avoid paying a Reliant deposit, you may qualify by submitting one of the following:
- Letter of Guarantee from a current customer of Reliant Energy.
- Letter of Credit from your current electric company.
- Senior citizen exemption if you are over 65 years old.
- Indigent status based on medical considerations based on a certification letter.
- Family violence victim as established by a waiver from the Texas Council on Family Violence.
- Pay-as-you-go plans do not require a deposit.
Do they give senior discounts?
Reliant Energy does have programs for senior citizens:
- Customers who meet low income requirements can receive summer discounts on electricity.
- For details about senior citizen discounts.
- Reliant Energy does not disconnect electricity service for senior citizens.
Is Reliant’s free nights plan worth it?
Whether their free night time of use electricity plan is a good deal for you depends specifically on your electricity usage patterns.
- If you burn almost all of your energy when the electricity is free of charge, the “free nights’ plan will likely save you money.
- Rates for non-free periods are usually expensive, so you must read the time-of-use pricing details for each plan.
- See the Electricity Facts Label for Reliant’s energy plans to determine if a specific plan is a good fit for your home.
Are their plans cheap?
Their rates may not appear to be the cheapest, but this is sometimes because they don’t include gimmicks which cause bill surprises:
- Note that cheap energy plans are not necessarily the best plans, as they may include deceptive elements.
- Reliant Energy’s rates and plans are transparent and gimmick free.
- Reliant’s “Truly Free Nights” and “Truly Free Weekends” plans are cheap if you use a high percentage of your electricity during the “free” hours.
Is NRG and Reliant the same company?
NRG is the parent company of Reliant Energy. NRG is also the parent of Green Mountain Energy, Cirro Energy, Discount Power, Xoom Energy, Stream Energy and Direct Energy.
Do they charge late fees?
Like every major energy provider, Reliant charges late fees to customers who don’t make their bill payments on time. Here’s some info that may be helpful:
- It’s possible to get a payment extension, and if granted, customers are allowed extra time without having their electricity disconnected.
- Potential fees include 5% late fees, a disconnection fee (if a disconnection occurs) and a disconnect recovery fee.