Shell Energy is a highly trusted electricity company in Texas offering straightforward guaranteed plans with affordable, fixed rates. Shell notably specializes in solar and renewable energy plans, making it a good choice for Texans who want to minimize their carbon footprint with a more sustainable energy plan.
As part of the same 100-year old company that operates gas stations nationally, Shell is building long-term relationships with Texans by offering competitive no-gimmick plans and solid customer care. However, as of now, Shell Energy is no longer enrolling new customers.
Shell Energy Plans and Rates
Shell Energy offered residential customers several electricity plans with various rate structures and plan types, such as fixed-rate plans, time-of-use plans and 100% green energy plans.
At the time of our research, Shell Energy offered nine plans to Texans. For comparison, Gexa Energy touts an impressive 17 different plans. While Shell didn’t offer the most plans, it still offered a variety, including renewable electricity and time-of-use plans.
When reviewing the following plans, note that all Shell Energy plans also include transmission and distribution utility (TDU) delivery fees — one a flat monthly fee and one a charge per kilowatt-hour.
From the nine plans reviewed, we recommend the 100% Renewable Plan as Shell Energy’s best plan overall due to its numerous term lengths and commitment to sustainability by providing 100% renewable energy.
| Plan Name | Term Length |
|---|---|
| SES Free Energy Nights | 24 months |
| SES Free Energy Nights | 12 months |
| SES Free Energy Weekends | 24 months |
| Shell Energy Fixed 100% Renewable Plan | 36 months |
| Shell Energy Fixed 100% Renewable Plan | 24 months |
| Shell Energy Fixed 100% Renewable Plan | 12 months |
| Shell Energy Fixed Standard Plan | 36 months |
| Shell Energy Fixed Standard Plan | 8 months |
| Shell Energy EV Free Charging Plan | 12 months |
Fixed 100% Renewable
The Fixed Renewable plan was available for 12, 24 or 36-month terms. As part of Shell Energy’s commitment to green energy and sustainable plans, this fixed-rate energy plan was backed by 100% renewable energy via renewable energy credits (RECs). RECs were portions of renewable energy that Shell Energy purchased to equal the energy used.
This plan had an early termination fee (ETF) of $149 but no base charge.
| Plan Name | Term Length |
|---|---|
| Shell Energy Fixed 100% Renewable Plan | 36 months |
| Shell Energy Fixed 100% Renewable Plan | 24 months |
| Shell Energy Fixed 100% Renewable Plan | 12 months |
EV Free Charging
Shell’s EV Free Charging was a time-of-use plan that allowed electric vehicle (EV) owners to charge their vehicles for free between 12 a.m. to 3 a.m., 365 days a year. It was a fixed-rate plan that locked in your rate for 12 months.
This plan was backed by 100% renewable energy. It had an ETF of $149 and a base charge of $4.95 per month.
| Plan Name | Term Length |
|---|---|
| Shell Energy EV Free Charging Plan | 12 months |
Free Energy Nights and Free Energy Weekends
Shell Energy offered several time-of-use plans with free electricity during set periods. Its Free Nights plan promised free energy from 9 p.m. to 9 a.m. every night. Similarly, the Free Weekends electricity plan offered zero electricity charges from 8 p.m. Friday through 6 a.m. Monday.
You had to adjust your electricity usage to align with the off-peak periods to secure the lowest advertised rates from these time-of-use plans.
These plans had an ETF of $149 and a monthly base charge of $4.95.
Plan Name | Term Length |
|---|---|
| SES Free Energy Nights | 24 months |
| SES Free Energy Nights | 12 months |
| SES Free Energy Weekends | 24 months |
Shell Energy Review
Shell Energy scored 4.5 out of 5 stars in our review methodology. The company obtained especially high marks in the customer service and online experience due to high ratings from current customers.
We combined our 2025 energy survey data with third-party sources like Google, Yelp, the Better Business Bureau, and the State of Texas Public Utility Commission Complaints Statistics to score each provider.
What Customers Think of Shell Energy
To understand how real and current customers feel about Shell Energy, we read through dozens of customer reviews from top sites such as Trustpilot, Yelp, Google Reviews and more to gain insight into the pros and cons of the energy provider.
What Customers Like
- Easy sign-up: Many customers appreciate how easy it is to navigate the website and sign up with Shell Energy plans, according to recent Google reviews.
- Customer service: A recent review commends Shell’s customer service, saying it was fast and easy to reach a representative via phone call, according to a Google review.
What Customers Don’t Like
- Issues accessing account: Customers have complained about issues signing up for service with Shell Energy and stated that it took days and multiple phone calls to customer service to access their account online, according to Google Reviews.
- Solar Buyback plan: Recent reviews state that Shell Energy’s bills are significantly higher than other providers and that solar power generated by solar panels was not credited back.
Shell Energy is not Better Business Bureau (BBB) accredited and has zero customer reviews on the platform. This is most likely due to how new Shell is to the residential energy market.
Shell Energy has a widespread brand reputation and a solid legacy with its backing of oil giant, Shell. We’ve found that many customers are inclined to rely on the company due to this legacy connection. In one of our customer interviews, one Texas resident said, “You feel like it’s a company that’s not going to just disappear.”
Starting Shell Electricity Service
Shell Energy is no longer enrolling new residential electricity customers. Current customers who need to access or transfer their account should visit shellenergy.com.
About Shell Energy
Founded in 2022, Shell Energy was a Texas electricity company that offered competitive no-gimmick energy plans with straightforward rates, including some plans with 100% green energy. Also known as Shell Electricity or MP2 Energy, the retail energy provider offered both residential and business energy solutions. The company was owned by Shell, a major multinational corporation with a 100-year old stellar brand and exceptional reputation.
Current customers can reach Shell Energy's customer service team Monday through Friday from 8 am to 7 pm CDT via telephone at 833-895-0397 or by email at HappytoHelp@ShellEnergy.com. The company is headquartered at 909 Fannin St. Suite 3500, Houston, TX 77010.
For bill payment, Shell Energy offers several options:
- Pay online through your Shell login page
- Set up automatic payments online
- Pay by phone at 833-895-0397
- Pay by mail by sending a check or money order to P.O. Box 733543 Dallas, TX 75373-3543
To help reduce monthly bills, customers can explore energy efficiency options like smart home devices. It's important to note that natural gas prices often influence electricity costs.
Transferring or Cancelling a Shell Energy Plan
If you are moving, login to your Shell Energy account to see if you can transfer service. Because Shell is not longer enrolling new customers, you may have to switch providers. Compare our top energy options to find a suitable electricity plan for your home.
How do I Cancel Shell Energy?
You can cancel your Shell electricity service any time online or over the phone. If you terminate your plan before the end of your contract, you may be responsible for an Early Termination Fee (ETF).
Typically, Shell charges an ETF of $20 per month remaining in your contract, although some of their time-of-use plans have a more standard ETF of $149.
Reporting a Power Outage
If you have a Shell Energy power outage, be sure to contact the Transmission & Distribution Utility (TDU) in your service area in Texas. For example, the TDU in Houston is CenterPoint and the TDU in Dallas is Oncor.
REPs are only responsible for marketing and billing energy, while the TDUs handle line maintenance and repairs.
Below is the contact info for TDUs in Texas:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
Shell Energy ZIP Codes Serviced
Shell Energy was available in most deregulated cities in Texas. However, because it isn't enrolling new customers, you should look into other options if you're a Texan looking for a new energy service.
Shell Energy Frequently Asked Questions
Shell was a top energy brand internationally. Because its retail energy unit, Shell Energy, was relatively new in the electricity market, the subsidiary did not have many reviews at the time it operated. The management built Shell’s reputation in the residential power market by offering only price-protected and guaranteed plans, with no gimmicks that could cause bill surprises.
Shell had an app available on Android and iOS devices. Customers could use the app to pay bills, renew plans and review energy usage summaries.
Shell Energy’s rates for fixed-rate renewable energy plans were competitive with energy deals from other suppliers offering straightforward, no-gimmick plans. The company offered plans that let customers lock in rates for fixed terms. The rate remained similar regardless of monthly usage, producing more predictable bills.
Predictable bills were especially important during summer and winter months when bill increases were most frequent. Their prices were similar to other competitors that offered no-gimmick plans, like TriEagle Energy.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
