Direct Energy® Reviews (600+ Verified) | PUC Stats | BBB

We try to help you save time when searching for Direct Energy reviews, and to help you gain a more objective selection of consumer comments and statistics.

Below you’ll find links to the Texas light company’s page on top third-party review sites that don’t market electricity and thus have less potential bias. On Google alone, you’ll find over 600 reviews. You’ll also find links to the Better Business Bureau and Texas PUC Complaint sites, which provide additional types of more verified information.

Direct Energy Reviews on Google Reviews
Direct Energy Reviews on Yelp Reviews
Direct Energy Better Business Bureau (BBB) Page BBB Rating
Direct Energy Public Utility Commission of Texas Stats PUC Complaint Stats

To learn details about the provider, go to our Direct Energy profile page, and you’ll find other key facts on Direct Energy reviews on our Texas Electricity Companies Reviews page.

Energy plans displayed on Home Energy Club are vetted using our TrustPlan process to help you avoid bill surprises.

Direct Energy Ratings

We collect customer satisfaction data from independent review sites, the State of Texas Public Utility Commission Complaints Stats, the Better Business Bureau and other sources on over 40 electricity companies in Texas.

We use this third party information and the results of our Home Energy Club/Amazon customer rating survey to determine a rating score for each energy provider.

HEC Direct Energy Rating Score: 4.1/5

Direct Energy Customer Ratings

Direct Energy shows fair rating scores on the reviewed categories when comparing them to other Texas providers. The best reviewed category for Direct Energy is billing, with a 4.3 out of 5 score.

Direct Energy Customer Reviews

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