Direct Energy® Reviews (600+ Verified) | PUC Stats

We save you time when searching for Direct Energy reviews, and assist you in gaining a more objective selection of consumer comments and statistics.

Below you’ll find links to the Texas light company’s page on top third-party review sites that don’t market electricity and thus have less potential bias. On Google alone, you’ll find over 600 reviews. You’ll also find links to the Texas PUC Complaint sites, which provide additional types of more verified information.

Direct Energy Reviews on GoogleReviews
Direct Energy Reviews on YelpReviews
Direct Energy Public Utility Commission of Texas StatsPUC Complaint Stats

To learn details about the provider, go to our Direct Energy profile page, and you’ll find other key facts on Direct Energy reviews on our Texas Electricity Companies Reviews page.

Energy plans displayed on Home Energy Club are vetted using our TrustPlan process to help you avoid bill surprises.

Direct Energy Ratings

We collect customer satisfaction data from independent review sites, the State of Texas Public Utility Commission Complaints Stats, and other sources on over 40 electricity companies in Texas.

We use this third party information and the results of our Home Energy Club/Amazon customer rating survey to determine a rating score for each energy provider.

HEC Direct Energy Rating Score: 4.1/5

Direct Energy Customer Ratings

Direct Energy shows fair rating scores on the reviewed categories when comparing them to other Texas providers. The best reviewed category for Direct Energy is billing, with a 4.3 out of 5 score.

Direct Energy Customer Reviews

Direct Energy Reviews & Ratings Frequently Asked Questions

Where to find objective Direct Energy reviews and ratings?

For objective reviews and ratings of Direct Energy and many other electric companies, you can rely on Home Energy Club. The consumer advocacy and rate comparison site uses an assortment of trusted sources, including:

  • The Public Utility Commission of Texas
  • Amazon/HEC customer surveys
  • Google and Yelp Customer Reviews is where you’ll find the best electricity rates in Texas from trusted energy providers for your home.

How does Direct Energy’s rating compare to other electric companies?

Home Energy Club, the authoritative source of electricity company and rate information, has published its updated list of the Top 13 Best Electric Companies in Texas. While Direct Energy is not currently included in the list while the provider is absorbed into its new parent company (NRG Energy), here are the companies that made the cut:

Compare energy rates for TrustPlan-vetted plans at

Who reviews the electricity plans of Direct Energy in Texas?

You can trust for verified reviews of Direct Energy and its electricity plans. On this user-friendly consumer advocacy site, you can:

  • View your monthly energy bill estimate for each plan
  • View rates, early termination fees, bill credits, provider guarantees and other key plan attributes
  • Compare various energy plans by:
    • Rates at key usage levels and home sizes
    • Customer reviews and ratings
    • Renewable energy content

Home Energy Club helps Texans cut their bills by using its bargaining power to offer special discount rates. Read the site’s guides to help you choose the power plan that best matches your home’s usage patterns, including the Savvy Shopper Guide for no-gimmick cheap energy plans.

What are problems with electricity company review sites?

According to research from Home Energy Club, certain energy review sites may mislead consumers:

  • Niche review sites: may offer reviews to companies with gimmicky plans in exchange for fees
  • Texas energy rating sites: preferential treatment may be given to companies which pay higher fees
  • Government sites: Power to Choose Texas may include misleading plans from some providers uses only trusted, objective sources to compile Texas electric company reviews and ratings.

How good is Direct Energy?

When determining whether Direct Energy is a good company, consider the following information presented on Home Energy Club:

  • Customer reviews: view hundreds of certified Direct Energy reviews
  • Public Utility Commission complaint statistics: view complaint stats on the government site

Find the ratings, reviews and stats mentioned above for Direct Energy and more than 40 Texas light companies by at

How to find a Direct Energy promo code to get a rate discount?

To find Direct Energy promo codes for instant rate discounts, go to

  • Go to the Direct Energy profile page for promo codes and other information
  • If there is no current promo code for Direct Energy, check back each month
  • Check the promo codes page for discount codes from the largest energy providers

Even if you don’t have a promo code, you’ll find discount rates every day for most major electricity companies on Home Energy Club. Simply enter your zip code on the home page.

Why does Power to Choose (government site) get many complaints? helps Texas residents avoid electricity bill surprises. However, government-run Power to Choose has had many complaints from customers over its years of operation. A lot of the complaints regard misleading information posted by energy providers:

  • Gimmicky plans: these may trick consumers into paying higher bills
  • Shutdown talks: state leaders have discussed a shutdown of Power to Choose
  • More concerns: the Public Utility Commission Chairman expressed concerns over the site’s viability

Home Energy Club is the best alternative to Power to Choose in Texas, and can help you avoid surprises on your energy bills with its vetted electricity plans from the state’s major electric companies.




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You should always read a plan’s EFL details to decide if it’s a fit for you, but our system does the tedious math to help you compare estimated costs. Of course, your future bill amounts will depend on your future usage.

You will find a widget on Home Energy Club which fetches your home’s energy usage data from Smart Meter Texas (SMT) and runs calculations of the rate structures of energy plans to help you conveniently estimate the cost of energy plans you are considering, based on your prior 12 months of energy usage as reported by SMT.

In one of the text panels of the widget, you will see an authorization button. By checking the permission box above the fields in which you enter your name and email address, and clicking on the authorization button, you are authorizing Smart Meter Texas to provide us with your location’s energy usage information so that our system can run cost calculations. It’s important to note that errors can occur when developing and running calculations, and the Company does not guarantee that its cost numbers are correct. You should always read the Electricity Facts Label (EFL) for each energy plan you are considering before enrolling, and make an independent decision on whether the plan is an appropriate fit for your home based on your own calculations and all the information disclosed by energy providers in the EFL.

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