Spark Energy has been a Texas electricity provider since 1999. If you’re considering Spark, be careful, as many of their plans are not straightforward and include gimmicks that can cause bill surprises.
For alternatives, see competitive rates below.
You can also check out our full list of Texas energy providers, or enter your ZIP code on this page to compare plans and rates in your area.
Spark Energy Plans and Rates
Spark Energy offers electricity rates in Texas, but many of its plans include complex features that can lead to unexpected bills.
When our team inquired about plan options in Dallas and Houston, the Choice 12 plan was the only plan option that populated, which is a fixed-rate energy plan. Here are the details of that plan
| Plan | Rate in Dallas | Rate in Houston | Term Length | Plan Details |
|---|---|---|---|---|
| Choice 12 | 16.10 ¢ per kWh | 16.26 ¢ per kWh | 12 months | Fixed-Rate ETF: $100 |
The prices above reflect Spark Energy rates at 2,000 kwh usage. Rates are accurate as of February 2025.
While some plans include renewable energy, none are 100% renewable. For Spark Energy’s free electricity plans, be sure to review the Electricity Facts Label (EFL) carefully, as non-free hours typically run higher.
Watch for High Base Charges Some Spark Energy plans offset low advertised rates with base charges ranging from $160 to more than $400 monthly. These plans may work for high-usage homes but could result in rates up to 85 cents per kilowatt-hour for smaller residences.
Note: Deposits are typically waived for customers meeting credit requirements. Prepaid plans offer a no-deposit alternative.
Spark Energy Reviews & Ratings
In our review, Spark Energy earned 4.6 out of 5 stars, above the 4.5 average for Texas electricity providers. The company scored above average for customer satisfaction and customer service, reflecting its strong consumer relations during its 18-year operating history.
Here’s how we scored Spark Energy:
Our scoring system relies on survey data from 1,600 Texans, including six Spark Energy customers. When asked why they chose Spark Energy, these customers reported:
"I had several providers before I chose this one and my bills were pretty high. With this provider, our electric bill has been significantly lower even when using the heater more in recent years."
"The rate was low and there was no hidden fee."
"They were cheapest and most reliable"
According to our survey, the majority of Spark Energy customers said they definitely won't switch providers when their contract expires
About Spark Energy
Spark Energy, founded in 1999, provides natural gas and electricity services across the United States. According to our survey, most of its customers indicate they plan to renew their contracts.
While the company offers competitive rates, some of its electricity plans include large monthly base fees that can result in high bills if energy usage falls outside a specific kilowatt-hour range. Customers should carefully review the Electricity Facts Label (EFL) for each plan under consideration.
Contact Information:
- Corporate headquarters: 12140 Wickchester Ln., Suite 100, Houston, TX 77079
- Phone: 877-547-7275
- Email: customercare@sparkenergy.com
Transferring or Canceling Spark Energy
To transfer electric service to a new home within Texas' deregulated areas, contact Spark Energy at least 30 days before your move. No transfer fee should apply, and service can continue under your existing plan terms.
However, if you transfer to a city with a different TDU, you will likely have to select a new plan and have a different rate.
Canceling Your Spark Energy Service
To cancel service, call 877-547-7275 and allow 10 business days for processing.
Early Termination Fees (ETF) may apply, ranging from $100 to $200. Check your plan's Electricity Facts Label (EFL) and Terms of Service for specific cancellation requirements.
Reporting An Outage
If you experience a Spark Energy power outage, call the Transmission & Distribution Utility company (TDU) in your service area. As a Retail Energy Provider (REP), Spark doesn’t maintain lines or repair outages. For the quickest service, contact your utility company.
Here’s the contact information for the current Texas TDUs:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 888-313-4747
Spark Energy Frequently Asked Questions
Spark Energy is a top-rated provider in Texas. However, customer reviews for Spark Energy are mixed.
While Spark Energy maintains a solid rating from more than 2,000 verified Google reviewers, it has a one-star rating on Yelp. The company is not accredited by the Better Business Bureau, where it has received nearly 100 complaints and alerts about sales tactics.
Due to complex pricing structures, customers may want to compare plans with other providers that offer more straightforward rates.
Spark Energy provides electricity and natural gas services to residential and business customers. Its electricity plans may result in high energy costs unless usage falls within specific levels.
Sign up through sparkenergy.com or call 877-547-7275. The company requires identification (driver’s license or Social Security number) and may require a deposit based on credit score.
Compare rates with other Texas electricity providers before enrolling.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
