Pogo Energy is a Texas-based retail electricity provider offering prepaid, pay-as-you-go plans to residents and small businesses in deregulated areas of the state. Established in 2017 and headquartered in Irving, Texas, Pogo Energy aims to provide affordable, 100% renewable electricity without requiring credit checks, deposits or long-term commitments.
Operating exclusively within Texas’s deregulated energy market, Pogo Energy offers same-day service activation and a pay-as-you-go model, which allows customers to monitor usage and spending closely. The Pogo Perks program rewards customer loyalty with opportunities to earn points redeemable for various prizes.
While many highly-rated energy providers operate in Texas, Pogo Energy stands out for its top-notch customer service and satisfaction. It earned a 4.7 out of 5 stars in our review, with perfect 5 out of 5 scores for customer satisfaction, online experience and customer service.
Below, you’ll find our guide to help you find the best Pogo Energy plans and rates for your home.
Pogo Energy Plans and Rates in Texas
Pogo Energy offers a single energy plan type, with energy rates that vary monthly. We typically don’t recommend variable-rate energy plans, as they can lead to unpredictable monthly energy costs.
While Pogo’s current advertised rates seem competitive with the market, carefully inspect the electricity facts label (EFL) before signing up for one of its plans. Unlike most energy providers, its advertised rates don’t include the utility delivery fees, making its prices appear lower than they’ll actually be on your monthly energy bill.
Pogo Energy Plans and Rates in Houston
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| 100% Clean Energy Plan 16 | 16 months | 100% renewable energy | 13. |
These rates are accurate as of May 2025. The rates above are for a house using 1,000 kWh in the ZIP code 75001.
Pogo Energy Plans and Rates in Dallas
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| 100% Clean Energy Plan 16 | 16 months | 100% renewable energy | 13.4 |
These rates are accurate as of May 2025. The rates above are for a house using 1,000 kWh in the ZIP code 75001.
Why Trust Home Energy Club
Founded in 2011, we at Home Energy Club are dedicated to providing an unbiased analysis of Texas electricity rates and energy providers. We want to help you find your ideal energy solution with insight into energy rates, plan features, customer complaints and renewable energy. With decades of combined experience in the energy industry, we empower you to pick the best plan and provider for your needs.
Pogo Energy Plan Types and Guarantees
Pogo Energy offers one energy plan: a variable-rate offering sourced from 100% green energy.
Our Take on Pogo Energy
In our review, which is based on results from our February 2025 energy survey of 1,600 Texans living in deregulated areas, Pogo Energy scored a 4.7 out of 5 stars, ranking within the top 20 energy providers in Texas out of the dozens of companies we reviewed.
Pogo scored 5 out of 5 stars for customer satisfaction, online experience and customer service, which is exceptional. However, its customer retention score of 4.2 out of 5 is very low.
While Pogo advertises enticing low rates, it doesn’t include the utility delivery fees, which can be deceptive. Additionally, it only offers variable-rate plans, which we rarely recommend. One of the positives is that it offers 100% green energy, a rarity for a prepaid, month-to-month provider.
Pros and Cons of Pogo Energy
As with any electricity provider, Pogo Energy has both advantages and disadvantages that customers should weigh before selecting a plan.
Pros of Pogo Energy
- No credit check or deposit required
- Powered by 100% renewable energy
- Samde-day service possible
Cons of Pogo Energy
- Variable rates may cause surprises
- Rates are high compared to competitors
- No long-term price protection
Pogo Energy Reviews and Ratings
Pogo Energy has consistently received strong reviews and high ratings for its commitment to renewable energy and customer satisfaction. On Google Reviews, Pogo Energy has 4.7 out of 5 stars from 3,500-plus reviews.
Pogo Energy also has an A+ rating from the Better Business Bureau (BBB). However, it also has a 1-star rating on the BBB.
In our recent survey, Pogo customer respondents said the cost and customer service were the best features of the light company. Pogo scored 5 out of 5 stars for fee transparency, with 100% of survey respondents saying they believed they were paying a fair rate for their energy plan.
On the other hand, 100% of survey respondents said the worst feature of Pogo Energy is cancellation and switching fees.
What Customers Like
- Fee and bill transparency: 100% of our survey respondents said it was easy to see monthly bills and make payments.
- Clean energy plans: Pogo specializes in 100% clean energy plans that help customers commit to sustainability goals.
What Customers Don’t Like
- Cancellation and switching fees: 100% of survey respondents said their least favorite feature of Pogo is the cancellation and switching fees associated with their plans.
- Customer service: Several reviews posted on Yelp show that customers are dissatisfied with Pogo’s customer service.
- Being overcharged for energy: Negative reviews on the BBB cite price as a major issue, claiming that they have been overcharged, sometimes after natural disasters.
Pogo Energy vs. Other Energy Companies
Based on our rating methodology, Pogo Energy scores an impressive 4.7 out of 5 stars. Here’s how Pogo matches up to other energy companies in Texas.
| Factor | Pogo Energy | TXU Energy | Gexa Energy |
|---|---|---|---|
| Our overall rating (out of 5) | 4.7 | 4.9 | 4.6 |
| Number of plans available | 1 | 8 | 17 |
| Top 12-month plan | NA | Simple Rate | Energy Saver |
| Best feature | 100% clean energy | Fixed rates and in-app usage monitoring | Cheap rates and numerous plan options available |
Pogo Energy Overview
Pogo Energy has been serving the state's deregulated energy market since 2017. The company primarily focuses on providing flexible, prepaid electricity plans with no credit checks or deposits, making it an option for customers looking for an alternative to traditional long-term contracts.
Pogo Energy stands out for its commitment to 100% renewable energy, helping to reduce the environmental impact of its customers' electricity usage. It operates exclusively in Texas, offering service to a variety of cities within the state. Pogo Energy is known for its customer-friendly features, including same-day activation, free weekend and night plans and a rewards program for loyal customers.
- Headquarters: Irving, Texas
- Year Founded: 2017
- Customer Portal: Available online for account management and bill payment
- Phone Number: 1-888-853-4782
- Address: 1501 W. Royal Lane, Suite 290, Irving, Texas 75063
Where Is Pogo Energy Available?
Pogo Energy operates across several regions and transmission and distribution utility (TDU) service areas.
- AEP Texas Central: Corpus Christi, Laredo, McAllen
- AEP Texas North: Abilene, San Angelo
- CenterPoint Energy: Houston, Galveston
- Lubbock Power & Light (LP&L): Lubbock
- Oncor Electric Delivery: Dallas, Fort Worth, Waco
- Texas-New Mexico Power (TNMP): League City, Glen Rose, Pecos, Angleton
Who Should Pick Pogo Energy?
Because your energy needs dictate which provider best meets your needs, you may benefit from Pogo Energy. However, because it only offers variable-rate energy plans, the provider is not one of our top recommendations. You’ll likely find better options for green energy or budgeting benefits.
How To Get Started With Pogo Energy
You can sign up for a Pogo Energy plan online or over the phone. However, to find an alternative to Pogo Energy, you can punch in your ZIP code at the top of this page to compare energy rates from top providers in the state. If you’re specifically looking for prepaid energy, we recommend Payless Power.
Contacting Pogo Energy
There are several ways to get in touch with Pogo Energy if you have questions or need assistance from customer support.
- Bill pay phone number: 1-888-853-4782
- Customer service phone number: 1-888-853-4782
- Website: www.pogoenergy.com
Outage reporting: For power outages, contact your local TDU directly.
Moving or Transferring Service with Pogo Energy
If you need to transfer your Pogo Energy service to a new address, the process is simple and can be done through the customer portal on the website or by calling customer service. You must provide your new address and the date you want the service to start at the new location.
Pogo Energy typically requires a minimum of two to three business days to process the transfer request, so it's best to plan ahead.
It's important to note that Pogo Energy may not be available in all areas of Texas, so confirm service eligibility at your new address. Once the transfer is complete, your new address will be set up with the same plan you had at your previous location, and you’ll continue to manage your account through the online portal.
Is Pogo Energy Right For You?
Pogo Energy is a rarity in that it offers green energy with variable rates. However, because we don’t recommend month-to-month plans, it may not be the best option for your needs.
If you prefer stable, fixed-rate plans or are looking for long-term contracts with locked-in rates, you might want to consider other providers, such as Green Mountain Energy or TXU Energy. Alternatively, Payless may be your best bet for no-deposit lights.
Frequently Asked Questions about Pogo Energy
Pogo Energy scored well in our review of dozens of light companies, earning a 4.7 out of 5 stars. It offers month-to-month plans with green energy. However, it may not be the best choice for predictable monthly energy costs.
Pogo Energy has been in business since 2017, providing electricity plans to customers in Texas. Over the years, it has built a reputation for offering flexible, no-deposit and prepaid electricity options.
Yes, Pogo Energy is a clean energy company, as its electricity plans are powered by 100% renewable energy. This commitment to sustainability allows customers to reduce their carbon footprint while still meeting their energy needs. Pogo Energy’s focus on clean, green energy makes it a great choice for environmentally conscious consumers.
Pogo Energy generally advertises lower rates than Green Mountain Energy. However, Pogo Power doesn’t include utility delivery fees in its advertised rates, meaning they don’t reflect your effective energy rate when comparing energy plans. Neither provider meets our standards for a budget-friendly provider, but Green Mountain Energy earns our recommendation because it offers fixed rates for price protection.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
