Pogo Energy is a prepaid light company specializing in pay-as-you-go electricity offered with fairly cheap electricity rates compared to other Texas light companies.
It’s plans require no deposit and the company doesn’t check your credit when you sign up. With this power company there are also no contracts and no cancellation fees.
Pogo electricity plans are 100% renewable, and to help you stay on top of your usage, it’ll send daily texts or emails.
Pogo Energy Plans
Pogo Energy offers prepaid plans, also known as “pay-as-you-go” electricity plans. These plans allow you to use as much or as little energy as you wish.
Pogo Energy offers one plan option: the 100% Clean Energy Plan 16. Based on our review of rates in Houston, here are the details of this plan:
- Rate: 12.7 ¢ per kWh
- All-in rate: 18.3-18.9 ¢ per kWh (includes TDU fees and base charges)
- Plan type: no-deposit, prepaid plan
- Payment options: Apple Pay, Google Pay, credit or debit card, or cash payment locations
- Same-day service
- 100% renewable energy
- Electricity facts label
The above rates are accurate as of February 2025 for Houston, TX.
Pogo Energy plans are often a good fit for people moving into apartments. Plus, its energy plans are affordable, although they offer variable rates, which means the price changes based on market demand.
Pogo Energy offers flexible bill payment options to help customers manage their account balances. However, if an account becomes past due, a switch-hold may be placed on the account. During a switch-hold, customers cannot switch providers or cancel their plan until the outstanding balance is paid in full.
Please note that while it advertise low electricity rates up front, variable-rate plans can lead to bill surprises because the rates fluctuate based on demand and the commodity cost of gas.
To avoid a bill shock, we recommend enrolling in a fixed-rate plan that provides more predictable bills.
Pogo Energy Review
Pogo is considered one of the best prepaid, no-deposit light companies that offer no credit check plans without long-term contractual obligations.
Pogo Energy has earned 4.6 out of 5 stars according to our rating methodology, exceeding the Texas average of 4.5 stars. The provider scored above average for customer satisfaction and customer service, indicating that customers are generally satisfied with their experience.
To determine scores, we combined results from our 2025 energy survey with third-party data from trusted sources such as the Public Utility Commission of Texas. Here’s how Pogo Energy compares to the average scores for Texas energy providers:
Pogo Energy Customer Reviews
Pogo Energy has generally positive online reviews, with 4.7 out of 5 stars with over 3,000 reviews on Google.
We asked real customers how their issues were handled when they had to reach out to Pogo Energy. On average, customers rated their issue resolution a 4.7 out of 5 stars. According to our survey, the majority of Pogo Energy customers said they definitely won't switch providers when their contract expires.
Here's a few recent reviews from Pogo customers:
"This is the best prepaid electric company I have ever found so many rewards & chances to earn or win extra points or credit. It's very inexpensive I don't think I'll ever switch to a regular electric company as long as I love in this home." - Jamie C
"I will never use another electric company! POGO is the best! Pay on electric daily, easy reconnect if you forget to pay, the best part is that they help out when weather is severe and have options to pay off balance over time slow so that you don't even notice." - Ashli N
"I have been with this company for over 3 years. At first I loved the rates and company now they rates are high. They cut your lights over the smallest amount and WILL NOT HELP OUT THEIR LOYAL CUSTOMERS. They do not care about the customers at all." - Ericka L
About Pogo Energy
Pogo Energy is an Irving, Texas-based retail electric company providing residential customers with same-day electricity service across Texas. The company offers no-deposit electricity plans that don't require credit checks, making it an accessible option for customers with varied credit histories. These zero-deposit plans can be canceled at any time without penalty.
Customers can contact Pogo Energy through several channels:
- Phone: 888-764-6669
- Email: support@pogoenergy.com
- Mail: P.O. Box 12346 Dallas, TX, 75225
The company's headquarters are located in Irving, Texas, and it focuses on providing simple, affordable power plans for Texas residents.
How to Sign Up For Pogo Energy
Signing up with Pogo Energy is straightforward due to its prepaid, no-deposit electricity model. When you visit Pogo's website, simply enter your address or zip code to view available plans and rates in your area. Then sign up and add money to your account.
The company doesn't require a Social Security number, credit score, or driver's license number. You only need to provide your physical address and phone number to receive account updates and balance alerts.
Report A Power Outage
Your local TDU (Transmission & Distribution Utility) is responsible for the upkeep and management of the power lines. Pogo is a Retail Electric Provider, or REP, and doesn’t repair outages.
In case of a power outage or any other electric emergency, you should report the issue to the TDU in your energy service area.
Here’s the contact info for current Texas TDUs:
- AEP Central: 866-223-8508
- AEP North: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Oncor: 888-313-4747
- TNMP: 888-866-7456
Where is Pogo Energy Available?
Pogo Energy is available in almost any deregulated city in Texas. Enter your zip code below to compare top plans near you:
Pogo Energy Frequently Asked Questions
How does Pogo Energy work?
As a prepaid, no-deposit electricity energy company, Pogo Energy provides green energy plans with no contract and no credit check.
Also referred to as “pay-as-you-go” energy, Pogo provides energy service with no bill. Instead, it'll send you daily texts or emails to let you know your energy usage, as well as how much funding is in your account.
When you’re running low, you simply recharge your account, and Pogo will keep your lights on for you. Many energy customers try to adjust their electricity usage to stay within budget. To fund your account, check out Pogo Energy Recharge.
The company offers energy service in Houston, Dallas, Fort Worth, Arlington, Corpus Christi and other deregulated energy cities across Texas.
How do you pay for service?
To pay for your service, simply recharge your account with them via credit card payment, by phone, or by auto-recharging.
There are also over 10,000 authorized payment locations where you can pay in cash. While most online payment methods have no fees, cash locations charge a handling fee.
Does Pogo disconnect on weekends?
Another reason many energy customers like Pogo is that, according to its website, the company is committed to “keeping your power on.” This means Pogo won’t disconnect your electricity on weekends.
It also won’t disconnect your power at night, on holidays, or during extreme weather events, such as the excessive heat Texans often experience during the summer months.
Note that your TDU is responsible for turning your power back on after a disconnect. For more specific information about timing, contact your TDU.
If my electricity is disconnected, how long does it take to restart?
With most prepaid energy companies, your electric supply may be temporarily disconnected due to non-payment. Power is restarted as soon as you bring your negative balance to $0 or more.
According to Pogo’s website, your power should be turned back on within 2 hours once your account balance is over $0.
In the past, the company hasn't charged a fee for disconnection, reconnection, or late payment. That said, beginning May 14, 2024 it'll be assessing a $25 fee for the reconnection of service.
Luckily, the supplier provides robust account notifications to help you prevent your account from dipping into the negatives.
What is a switch hold on Pogo Energy?
A switch hold with Pogo Energy is when there’s a hold on your account preventing you from switching energy providers due to an outstanding balance.
Switch holds are also placed on your account when you have a deferred payment plan, or DPP.
You can learn more about its deferred payment plan here.
How to terminate electric service?
Pogo Energy customers can cancel their electric service and switch to another electric supplier at any time. Because there’s no term commitment, canceling is as simple as declining to recharge your account or switching to another provider.
Note that if you’re in a switch-hold, you cannot buy electricity from another provider until you clear the outstanding debt in your account.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
