Pronto Power is an electricity provider in Texas that offers prepaid energy plans. Unlike traditional energy companies, Pronto Power plans don’t require a credit check, deposit, or long-term contracts from its customers. Based out of Houston, the company is a subsidiary of Summer Energy.
Pronto Power, which earned a 4.1 out of 5 stars in our review, offers pay-as-you-go plans, where customers only pay for the electricity they use. They provide customers with a simple billing system with daily notifications via text to inform them about their usage and account balance. This flexibility allows you to stay in control of your energy costs, making it a popular choice for those with less-than-ideal credit scores or who prefer the immediate flexibility of being able to cancel an electricity contract.
However, based on our review, other providers may offer more competitive prepaid energy plans.
Pronto Power Plans and Rates in Texas
Pronto Power only offers one type of plan: a no-deposit, variable-rate prepaid plan. Below are the main details about their plan:
- Prepaid Plan (No Deposit): A pay-as-you-go plan where customers only pay for the electricity they use, with no deposit required and a variable rate. However, this rate changes from month to month, which can lead to bill surprises.
If you’re interested in a flexible prepaid plan or looking for more predictable pricing, Pronto Power offers prepaid plans for everyone, regardless of their credit or financial situation.
Rates may vary based on location, and Pronto Power generally charges higher rates than electricity companies with more straightforward fixed-rate energy plans. To get the most accurate and up-to-date information, always check the latest rates directly through a marketplace or Pronto Power’s official website.
Pronto Power Plans and Rates in Houston
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| Pronto Saver | Monthly | Variable-rate | 17.0 |
Electricity plans and rates are accurate as of April 23, 2025, for a usage level of 1,000 kWh per month.
Pronto Power Plans and Rates in Dallas
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| Pronto Saver | Monthly | Variable-rate | 17.5 |
Electricity plans and rates are accurate as of April 23, 2025, for a monthly usage level of 1,000 kWh.
Our Take on Pronto Power
While Pronto Power offers a no-credit-check, no-deposit option that many customers may benefit from, the provider doesn’t rank among our top-rated providers. With a 4.1 out of 5, it’s below average across all categories for which we rate electricity companies in Texas.
The provider scores well in customer satisfaction and transparency, with most consumers appreciating the lack of credit checks, deposits, and long-term contracts. The company’s “Power within the hour” motto is a standout feature, as it promises fast service activation, which is especially helpful for those who need immediate power without delay. Customers also appreciate the daily usage reminders, which help them stay on top of their electricity consumption and account balance.
Pronto Power could improve in several areas. While some of our survey respondents said they found the customer service helpful, the online reviews are less favorable. Some consumers have mentioned that they weren’t completely satisfied with the resolution of their issues compared to other providers.
| Pronto Power | Average for Electricity Providers in Texas | |
|---|---|---|
| Consumer Satisfaction | 4.3 | 4.4 |
| Online Experience | 4.0 | 4.4 |
| Customer Service | 4.2 | 4.6 |
| Customer Retention | 4.0 | 4.5 |
Pronto Power Pros and Cons
Like any company, Pronto Power has its advantages and drawbacks. Before signing up for its plans, we recommend reviewing its pros and cons.
Pros
- No credit checks or deposits required
- No long-term contract
- Fast service activation
Cons
- Higher-than-average energy rates
- Only offers a single variable-rate plan
- No green energy offerings
Pronto Power Reviews and Ratings
Pronto Power has a D+ rating from the Better Business Bureau (BBB), which raises concerns for potential customers. The company has four complaints filed against it, with the main issue being its failure to respond to one of those complaints. Despite being in business for over 20 years, Pronto Power’s reputation has been affected by the lack of timely and effective customer service.
On Google Reviews, Pronto Power has a 2.1 out of 5-star rating based on over 160 reviews, highlighting the dissatisfaction of many customers. Common complaints include long wait times for customer service, billing issues and poor communication. Some customers report difficulties with payment processing, while others mention unhelpful customer service representatives.
While a few reviews praise the company for its affordable rates and helpful staff, the overall negative feedback overshadowed these positive reviews. If you’re considering Pronto Power, it’s crucial to weigh these concerns alongside its attractive no-deposit offering.
What Customers Like
- Affordable rates: “I am so happy with Pronto Power, it gives you the option to pay a lot of money or a little money, depending on how you use your electricity,” said Katrina W.
- Professional Staff: “Pronto Power is the best ever for an electric company. They are always very professional…They have many ways of helping you when you are behind on your payment, and they have many ways to help you when you need help,” said David R.
What Customers Don’t Like
- Poor Customer Service: “It’s terrible if you need to call them; you will spend at least 45 minutes on hold, and they have no automated payment system,” said Dubdid I.
- Poor Billing Infrastructure: “Be careful with this company when making a payment over the phone. I submitted a payment, and they charged me three times. They did a double charge, which they reversed, and then the third one was a hold, and it’s already been three days, and they have not released it. None of that extra money went towards my bill. It was just frozen money,” said Edgardo V.
Pronto Power vs. Other Energy Companies
Based on our rating methodology, Pronto Power scores a 4.1 out of 5 stars, which places it in a respectable position compared to other Texas energy providers.
| Factor | Pronto Power | TXU Energy | Gexa Energy |
|---|---|---|---|
| Our overall rating (out of 5) | 4.1 | 4.9 | 4.6 |
| Number of plans available | 1 | 11 | 25 |
| Top 12-month plan | N/A | Simple Rate 12 | Gexa Light Saver 12 |
| Best feature | No deposit or credit check | High compensation rate for excess solar energy | 100% renewable energy in all plans |
Pronto Power Overview
Pronto Power, headquartered in Houston, has been in business for over 23 years. The company prides itself on offering transparent pricing with no hidden fees or credit checks, making it a popular choice for individuals with less-than-perfect credit. A subsidiary of Summer Energy, Pronto Power operates in Dallas, Houston, and Corpus Christi.
- Headquarters: Houston, Texas
- Founded: 23 years ago
- Business Hours: 8:00 a.m. to 6:00 p.m. CST, Monday to Friday.
- Service Areas: Dallas, Houston, and Corpus Christi
Where Is Pronto Power Available?
Pronto Power operates in most deregulated areas of Texas, except for the Lubbock area. Check out the utility service areas where Pronot Power operates below.
- AEP Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
- AEP North: Abilene, San Angelo, Vernon
- CenterPoint Energy: Houston, Katy, Beaumont
- Oncor Electric: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
- Texas-New Mexico Power: League City, Glen Rose, Pecos, Angleton
Who Should Pick Pronto Power?
Pronto Power offers a single variable-rate prepaid electricity plan, which we generally do not recommend due to the unpredictability of variable rates. While this plan can work for some customers, we suggest considering other options, such as Payless Power, for more stability.
However, if you’re looking to avoid a credit check or deposit, Pronto Power could be an option to consider. For prepaid plans, Payless Power is generally a better choice, as it offers fixed rates, providing customers with more predictable energy costs.
How To Get Started with Pronto Power
Getting started with Pronto Power is simple. Start by visiting their website or calling their customer service line to check if they service your area and determine your rate. You’ll provide some basic information, such as your address, but unlike a lot of traditional energy companies, you won’t have to go through a credit check or pay a deposit.
Contacting Pronto Power
You can contact Pronto Power by phone or email using the contact information below. Pronto Power customer service is available Monday through Friday from 8:00 a.m. to 6:00 p.m. You can email them if you need to contact the provider outside of business hours. Pronto Power is closed on Saturdays and Sundays.
Pronto Power customer service contact information:
- Customer service phone number: 1-888-234-1373
- Website: https://powermepronto.com/
Outage reporting: If you’re dealing with an outage, contact your local utility company directly. As a retail energy provider, Pronto Power doesn’t manage the local grid. This means it can repair outages, downed lines or other power grid-related issues.
Moving or Transferring Service with Pronto Power
If you’re moving to one of Pronto Power’s service areas, moving or transferring your service is simple. Contact their customer care team at 1-888-234-1373 to start. Have your new address and move-in date handy to ensure a smooth transition. We generally recommend scheduling your electricity service transfer 30 days before your move to avoid an outage.
If you’re moving to an area that Pronto Power doesn’t service, you’ll need to find a different service provider.
Is Pronto Power Right For You?
With their motto of “Power within the hour,” you can expect fast service activation, often in less than an hour, and a daily usage reminder to help keep your account in check if you sign up for Pronto Power. Unfortunately, Pronto Power offers a single variable-rate prepaid electricity plan, which we generally do not recommend due to the unpredictability of variable rates. We recommend considering other options, such as Payless Power. If you have poor or no credit and can’t afford a deposit, Pronto Power may be worth considering.
Frequently Asked Questions About Pronto Power
Is Pronto Power a good company?
Pronto Power is known for its transparency, no-deposit prepaid plans, and fast service activation. It may suit your needs if you want no-deposit lights. However, our research indicates that other providers may offer more competitive rates on prepaid plans than Pronto Power.
Does Pronto Power have a cancellation fee?
Pronto Power doesn’t charge cancellation fees since it only offers prepaid, pay-as-you-go plans. You can stop using the service at any time without a penalty.
How do I lower my Pronto Power bill?
To lower your bill, monitor your daily usage notifications and adjust your energy consumption accordingly. Since Pronto Power only charges you for what you use, the best way to lower your bill is by using less electricity.
Which Pronto Power plan is the best?
Pronto Power offers only one prepaid plan, a no-deposit, fixed-rate option. This plan may suit customers who want to avoid a credit check or a large upfront payment. However, it generally has higher-than-average prices, and its rates change monthly, making its plans unpredictable. For customers seeking no-deposit lights, we generally recommend Payless Power instead.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
