Direct Energy® Rates, Plans, Codes | 855-548-8931

Direct Energy is one of the largest electric companies offering Texas electricity rates. Review objective information on their electricity plans and rates, and use our guides to help you shop and compare the best energy plans for your home.

The company is a subsidiary of NRG Energy, and sister company to Cirro Energy, Reliant Energy and Green Mountain Energy.

Compare Direct Energy rates on their site to the cheap electricity rates below, or you may call to speak with an operator at 855-548-8931.

 


Compare Direct Energy Plans to Other Electric Companies

9 Gexa Energy Vetted Guaranteed Plans

Plan NamePlan LengthRate
Gexa Eco Saver Plus 1212 Months11.5 ¢/kWh
Gexa Eco Saver Plus 2424 Months11.5 ¢/kWh
Gexa EV Saver 2424 Months14.9 ¢/kWh
Gexa Energy Saver 2424 Months16.5 ¢/kWh
Gexa Saver Freedom 3636 Months17.7 ¢/kWh
Gexa Eco Saver Lite 1212 Months19.2 ¢/kWh
Gexa Eco Saver Advantage 1212 Months19.6 ¢/kWh
Gexa Eco Saver Premium 1212 Months20.2 ¢/kWh
Gexa Eco Saver Premium 2424 Months20.2 ¢/kWh
  • *Rates as of 02/23/2024 at 07:13 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.

Call Gexa (855-639-8212)

8 4Change Energy Plans & Rates

Plan NamePlan LengthRate
4Change - Maxx Saver Select 1212 Months11.5 ¢/kWh
4Change - Maxx Saver Select 2424 Months11.5 ¢/kWh
4Change - Cash Money 1212 Months14.1 ¢/kWh
4Change - Charitable Saver 1212 Months14.2 ¢/kWh
4Change - One Rate 2424 Months15.7 ¢/kWh
4Change - One Rate 1212 Months16.3 ¢/kWh
4Change - Power Maxx Saver 1212 Months17.4 ¢/kWh
4Change - Power Maxx Saver 2424 Months18.1 ¢/kWh
  • *Rates as of 02/23/2024 at 07:13 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.

Call 4Change (888-366-7291)

8 Frontier Energy Plans & Rates

Plan NamePlan LengthRate
Frontier - Frontier Saver Plus 1212 Months11.5 ¢/kWh
Frontier - Frontier Saver Plus 2424 Months11.5 ¢/kWh
Frontier - Smart Budget 2424 Months15.5 ¢/kWh
Frontier - Smart Budget 3636 Months15.6 ¢/kWh
Frontier - Smart Budget 1212 Months15.8 ¢/kWh
Frontier - Frontier Saver Value 1212 Months19.1 ¢/kWh
Frontier - Frontier Saver Max 1212 Months20.2 ¢/kWh
Frontier - Frontier Saver Max 2424 Months20.2 ¢/kWh
  • *Rates as of 02/23/2024 at 07:13 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.

Call Frontier (855-782-8379)

6 Reliant Energy Trusted Plans & Rates

Plan NamePlan LengthRate
Reliant - Conservation 2424 Months15.6 ¢/kWh
Reliant - Basic Power 2424 Months15.8 ¢/kWh
Reliant - Basic Power 1212 Months16.2 ¢/kWh
Reliant - Conservation 1212 Months16.6 ¢/kWh
Reliant - Truly Free Weekends 100% Solar 1212 Months17.8 ¢/kWh
Reliant - Truly Free Nights 100% Solar 1212 Months18.2 ¢/kWh
  • *Rates as of 02/23/2024 at 07:13 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.

Call Reliant (866-735-1218)

Direct Energy plans and those from other brands have rates that are changing more frequently as rates are impacted by the volatile price of natural gas and high demand caused by the extreme weather we have been getting in Texas.

Reviews & Ratings

It’s important to check Direct Energy reviews to read the comments of Texas residents regarding their service.

At Home Energy Club we gather customer reviews from independent review sites such as the State of Texas Public Utility Commission Complaints Stats, the Better Business Bureau and other sources.

We use this information along with our Home Energy Club/Amazon customer satisfaction survey results to assign a rating score to each Texas energy provider.

HEC Direct Energy Rating Score: 4.1/5

Customer Ratings

Direct Energy shows fair rating scores on the reviewed categories. They  received a score over 4.0 on four of the five reviewed categories.

Customer Reviews

Read more Direct Energy Customer Reviews on our Direct Energy Reviews Page.

It’s relevant to note that many of the people who submit online reviews for light companies do so whenever they have a negative experience, but be sure to see if the provider addresses the concerns of unhappy customers below the reviews.

Rates & Plans in Texas

Direct Energy offers a wide range of Texas electricity plans that come with different energy rates and contract lengths in order to suit the lifestyles and budgets of all its customers.

Types of Electricity Plans

The power company’s electricity plans include fixed rate plans that produce more predictable energy bills, variable energy rate plans for customers who don’t wish to be tied to a contract, free electricity plans that typically offer free energy on nights or weekends (or both), military discount plans, and 100% renewable energy plans. They have plans featuring all contract terms, including variable rate month-to-month plans, and 1, 2 and 3-year fixed rate plans.

Free Electricity and Gadgets

Like many electric companies in Texas, the provider offers energy rate plans that include free electricity during certain usage periods, such as nights and weekends, but it’s important to always read the Electricity Fact Label for such “free electricity” plans, because the average rate you’ll pay across all hours of usage is usually higher than those in regular electricity plans. See our simple energy guide that will help you to use the EFL to compare energy plans.

Energy Management Tips

Direct provides its customers with tips to consume less energy in order to help them lower their Texas electric bills and have a smaller carbon footprint. You may also call their customer service number (855-548-8931) to enroll in a low rate energy plan which could help you save money.

Direct Energy Promo Code

Promo codes reduce the energy rate you pay and require little effort. See if our list of exclusive electric company promo codes features a Direct Energy promo code this month (also known as a referral code or discount code) to reduce your Texas electricity rate.

Renewable Energy (Green Energy) Plans

Because Direct is not one of the low rate energy companies, their renewable energy rates are significantly higher than those of trustworthy, but cheap electric companies. While it’s important to note that the best electric company may not necessarily have the cheapest electricity rates in Texas (due to the quality of service), you can find high quality electric companies that offer lower green energy rates than Direct Energy by comparing here.

Green Energy Sources in Texas

Texas electricity can be generated from different renewable sources that include solar, wind, and hydropower. Solar power is mainly generated using solar panels, while wind power is generated using wind turbines. Hydropower is mainly generated using moving water near dams and rivers. Texas solar energy and wind energy are dominant.

Green Energy Alternatives

You may wish to consider plans from Green Mountain Energy, the pioneer in renewable energy or another major green energy company, Gexa Energy. You don’t need to install expensive solar panels on your home, and Gexa offers plan guarantees of 60 days. You can reduce your electricity bill and help safeguard the planet with a green energy plan that cuts your personal CO2. 

Other Services and Products

Direct Energy offers various smart technologies to help customers save money on electric bills. For example, a smart thermostat can get accustomed to your favorite air conditioning and heating settings, and then automatically adjust the temperature the way you want it. In general, smart energy devices include any device that can send and receive energy data via the internet, and make adjustments to energy-driven equipment or appliances.

The provider offers electricity plans that bundle smart technology with energy to help you lower your monthly electricity bills and maintain a comfortable environment at home. For instance, Amazon and Google devices let you control all your electronic devices using your voice. You can easily control different settings like turning the lights on or off, adjusting room temperature, and tracking your energy usage by simply using voice commands. You now have additional power to choose.

Requirements to Start Service

It’s easy and fast to sign up for service. Simply sign up online for a rate plan or call for operator service. The Direct Energy phone number is 855-548-8931.

You’ll need to give personal identification information when you enroll in an energy plan, such as your driver’s license, and sometimes your social security number is required by power companies to verify identification.

Based on your personal credit score, light companies in Texas may require a security deposit before executing your service request.

Customer Service

In case you need customer support, you can call Direct’s operators at 855-548-8931 from 7:00 a.m. to 7:00 p.m weekdays, and 7 am to 4 pm Saturdays CDT. The do not have operator service on Sundays. To access your account, go to the Direct Energy login page.

Direct Energy Bill Pay

To pay your bill online go to the Direct login page or call 855-548-8931.

Before making a payment, it’s important to understand how to read your monthly energy bill so that you can track your energy consumption every month. In general, any electricity bill includes the amount of energy you consumed for the month in kilowatt-hours (kWh), the energy rate you pay for each kilowatt-hour (kWh), possible monthly base charges, transmission utility charges (called TDU or TDSP charges), taxes, and other possible nonrecurring charges. Some energy plans have bill credits applied against the costs.

The electric company has made it easy for its customers to make payments with their Bill Pay website page. You can pay your electricity bill using cash, mail, phone, the internet, auto-pay, or mobile wallets. Also, if you can’t pay the whole amount of your monthly bill at any month, you can still pay in monthly installments.

You can visit the Smart Meter Texas website (smartmetertexas) to view your home’s historic electricity usage information in order to audit your energy bill’s usage numbers, and use Home Energy Club’s electricity usage calculator to confirm the effective energy rate you are paying.

Top Texas Electric Company Toll-Free Numbers

Champion Energy: 844-856-9388
Cirro Energy: 833-392-9778
Discount Power: 833-556-6491
Gexa Energy: 855-639-8212
Green Mountain Energy: 833-339-0421
Just Energy: 833-871-5317
Lone Star Energy: 888-853-2882
Pulse Power: 833-785-7797
Reliant Energy: 833-339-0416
TriEagle Energy: 888-380-4813

Tips to Lower Your Energy Bill

If you want to lower your monthly electricity bill, here are a few tips that will definitely help you, and to explore more you can contact Direct Energy on their helpline.

  • Use a smart thermostat for your air conditioning and heating system.
  • Use smart light switches that can turn off the lights automatically when you don’t need them.
  • Improve the insulation of your attic and plant trees outside your home for more shade.
  • Make sure not to use the appliances that consume a lot of electricity for a long time.
  • Unplug unused electronic devices, as they can still consume energy even when they are on standby.
  • Wash your clothes using cold water because electric heaters in washing machines consume a lot of energy.

Compare Texas electricity rates vetted to prevent billing surprises

Switching, Moving In, Moving Out and Cancellation Fees

Moving into a new home is a major life step, and you want to make sure your energy provider can match your family’s needs. Use our guide to help you choose the best energy plan for your home. If you decide that you do need to switch to a new energy plan, make sure you understand the Electricity Fact Label (EFL) so you can accurately compare plans across the various Texas energy providers.

When selecting comparison websites to view competitive energy plans, beware of the Power to Choose Texas government website, which has received substantial negative media attention due to its lack of quality control, resulting in the frequent display of deceptive energy plans that cause consumers to have billing surprises. You can Google “Power to Choose” to find articles about the site, and comments from government leaders who are considering shutting it down.

Transferring Your Plan

If you’re simply moving into a new home but already use Direct Energy’s services, you can actually take your power plan with you. Be sure to submit your change of address sooner rather than later, though, so that it’s processed in plenty of time for your move.

Report a Direct Energy Power Outage

In case of a power outage, the fastest way to report it is to directly contact the Transmission and Delivery Utility (TDU or TDSP) in your area, as Direct Energy is a Retail Electricity Provider (REP), and it’s mainly responsible for marketing and billing. Meanwhile, TDUs are responsible for fixing outages, maintaining the lines, and transmitting electricity.

If you wish to report a power outage in Texas, please contact your local area TDU:

  • Oncor: 888-313-4747
  • AEP: 866-223-8508
  • Centerpoint Energy: 800-332-7143
  • Texas New Mexico Power (TNMP): 888-866-7456
  • Sharyland Utilities: 800-545-4513

You can also click here to look up the outage number to call in your area.

About Direct Energy

Direct Energy is one of the biggest electric companies in Texas and in North America, and is a subsidiary of NRG Energy. The company was founded in 1986, and now has more than 5 million customers. They are known for their technology, data, and energy innovations, and shares with its customers insights to help lower their energy consumption and have cheaper energy bills. For further inquiries, contact the company through their helpline or website.

Direct usually does not have the cheapest electricity plans with the best electricity rates in Texas. However, their customers can feel assured they are enrolled with a light company that is well established and professionally operated. If you wish to compare Direct Energy rates to rates from other top light companies in Texas, go to our home page or type your zip code and home size into the box in the upper right corner of this page.

Business Information

Direct Energy’s headquarters in Texas are located in:

12 E Greenway Plaza #250, Houston, TX 77046, United States

You can reach their corporate headquarters at +1 888-305-3828

If you want to sign up for a plan you can either enroll online or call 855-548-8931.

Top Texas Municipalities Serviced

Deregulated Cities
Houston
Dallas
Fort Worth         
Katy
Laredo
Waco
Midland
Corpus Christi       
Frisco
McAllen
Galveston
Irving

See all deregulated cities in Texas.

Top Zip Codes Serviced

Enter your zip code to compare Direct Energy rates in your area

Direct Energy Frequently Asked Questions

Is Direct Energy a good company?

With over 4 million customers in North America, Direct Energy is a subsidiary of NRG Energy and has the reputation of being a good and reliable electric company. While they don’t have the cheapest energy plans in the market, they are affordable and provide good customer service. You can also check the company’s verified reviews and ratings from objective sources.

Is Direct’s free weekends plan worth it?

Direct Energy offers time of use plans which feature free electricity in Texas.  Such time of use plans generally have much higher average rates than regular energy plans. However, it’s possible that a free weekends plan is worth it depending on your specific home energy usage patterns.

Always review the Electricity Facts Label for each energy plan to determine if the plan is a good fit for your usage patterns. You can reduce your bill with free weekends electricity by performing energy-consuming tasks, such as laundry, on the weekends.

How to pay my bill?

Choose a Direct Energy bill pay option below that suits you, and find other in-depth information at HomeEnergyClub.com:

  • Online bill payment through your Direct Energy login account
  • Phone in your bill pay with their 24/7 automated system, 365 days a year, by calling 888-305-3828
  • Automatic bill pay by setting up Auto Pay option in your account
  • Pre-payment for Power-to-go (Direct Energy pay as you go plans) by calling toll-free number 877-866-6601
  • One-time bill payment for postpaid and prepaid electricity plans without logging into your account
  • Mail your bill payment with your postal correspondence sent to Direct Energy, PO Box 660896, Dallas, TX 75266
  • In-person bill payment at various authorized payment locations
  • Mobile bill payment by downloading the Direct Energy Mobile Wallet for desktops, Android, or iOS devices

Where does Direct Energy get their energy from?

Direct Energy gets electricity from coal, natural gas, nuclear, and renewable sources such as wind and solar. The electric company purchases RECs (renewable energy credits or certificates) on behalf of its customers who choose a green energy plan to power their homes.

Renewable energy plans allow you to help reduce carbon emissions. If you’re interested in green energy plans, Gexa Energy offers deep discount 100% renewable energy plans that cost less than most fossil-sourced plans.

How do I cancel my service?

You can cancel your Direct Energy plan from your account by selecting the “cancel service” option. You may call 888-305-3828 for assistance. Or, chat with customer support in real-time on the company website to terminate service. If you make the service termination request before your term ends, you may have to pay a cancellation fee.

How much is the Direct Energy deposit?

The amount you’ll have to pay for a deposit depends on your plan and payment method. For instance, if you deposit cash at a pay station, additional fees may apply. If you are looking for a zero deposit light company, enter your zip code on this page to shop electricity plans with no deposit and no credit check.

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