Shell Energy is a highly trusted electricity company in Texas offering straightforward guaranteed plans with affordable rates, fixed rates. They offer both traditional fossil fuel-sourced electricity, as well as plans with 100% green energy.
As part of the same 100-year old company that operates gas stations nationally, Shell is building long-term relationships with Texans by offering competitive no-gimmick plans and solid customer care.
Shell Reviews and Ratings
Third-party sources like Google, Yelp, the Better Business Bureau, and the State of Texas Public Utility Commission Complaints Statistics can give you an accurate idea of other customers’ experience.
With reviews data, our staff’s expert opinions, and other sources, we’ve assessed a Home Energy Club rating for Shell.
Home Energy Club Shell Rating Score: 4.64/5
Customer Reviews
Note that Shell is sometimes referred to as MP2 Energy, which may show up in their customer reviews.
Compare Shell reviews to other Texas electric company reviews.
Shell Energy Plans and Rates
Shell Energy offers a variety of electricity plans in Texas with affordable rates. They even offer plans with 100% or 50% renewable energy content. They have fixed-rate, price-protected plans that can help you save money and avoid bill surprises.
Fixed Standard plans
Shell offers their Fixed Standard electricity plans for competitive fixed energy rates with 14 or 36-month terms. These plans let you snag a low rate for longer terms. That means more savings and predictable bills, for longer.
Key features include:
- Predictable, affordable rates
- $0 base charge
- $149 Early Termination Fee (ETF)
Note: there’s a $9.95 minimum usage fee if you use less than 1000kWh of electricity in a given month.
Fixed Renewable plans
Their Fixed Renewable electricity plans offer competitive fixed energy rates for 12, 24, and 36-month terms, allowing you to lock in low rates to save money and get more predictable bills.
Key features of this fixed-rate plan include:
- 100% clean energy
- $0 base charge
- Early Termination Fee (ETF) of $20/month left in term
Note: there’s a $9.95 monthly fee if you use less than 1000kWh of electricity.
Shell also offers a 50% renewable energy plan, if you’re interested in having a mix of energy content.
EV Free Charging plans
With 12-month terms, Shell also offers EV Free Charging plans with price-protected, fixed rates. This plan lets you charge your electric vehicle for free during set hours.
Key features of this time-of-use plan include:
- Free power from 12 am – 3 am
- 100% clean energy
- $0 base charge
- $149 Early Termination Fee (ETF)
Shell also now offers popular time-of-use plans, including their SES Free Energy Nights plans and SES Free Energy Weekends plans.
These plans feature $4.95 base charges, competitive energy rates, and reasonable ETFs. Contract terms range from 12 to 24 months.
All of Shell’s plans are straightforward, price-protected plans with competitive energy rates and predictable bills compared to those with bill credits. Shell’s electricity plans are less likely to cause bill surprises.
While bill credit plans look very cheap, they may only apply to homes that have a narrow range of energy usage levels per month. If you don’t qualify, you may be in for a nasty bill surprise.
With a Shell fixed-rate plan, you’re also able to dramatically improve the predictability of your monthly bill and cut bill shocks. We don’t recommend variable rate plans offered by various suppliers, though they’re useful in special cases.
Renewable Energy Plans
All of Shell’s energy plans for Texans have some renewable energy content, but if you want completely clean energy, consider their Fixed Renewable plans, which are sourced from 100% renewable energy.
Renewable electricity plans like those Shell offers help reduce CO2 emissions.
If you already have solar panels installed (or you’re planning on getting solar panels), consider their solar buyback plans. Solar buyback plans allow you to generate your own electricity and automatically sell any excess energy back to the grid.
Starting Electricity Service
Starting your new energy service with Shell is a breeze. Just sign up online or by calling the light company directly.
When enrolling in a new plan, please note that Shell Energy doesn’t provide same-day service.
It’s also worth keeping in mind that their earliest service dates are typically two days out from the date of your enrollment.
While most light companies require a deposit, you may qualify for no-deposit electricity if you have a good credit score.
You may get a deposit waiver if you meet one of the following criteria:
- Aged 65 years or older
- Victim of domestic violence
- Former or active-duty military
- Applicants who have provided a letter of credit
Customer Service
You can reach them via telephone or by email at HappytoHelp@ShellEnergy.com.
They’re available Monday – Friday from 8 am – 7 pm CDT.
Bill Pay
Need to know how to pay your Shell bill? The company offers a variety of bill pay options, including:
- Pay online at your Shell login page.
- Pay automatically by setting up autopay online.
- Pay by phone and call 833-895-0397.
- Pay by mail, sending your check or money order to P.O. Box 733543 Dallas, TX 75373-3543.
If you want to reduce your monthly bill, be sure to check out our guide to cutting energy costs. Pro tip: smart home devices can help with energy efficiency and reducing your bills. Also, it’s important to note that natural gas is often a big driver of the cost of electricity.
Switching, Moving, and Cancellation Fees
Before switching, moving or canceling your Shell electricity plan, it’s best to know all of your options. You can get quick tips from our Savvy Shopper’s Guide, but your first step should be reading your EFL.
Understanding EFLs to choose a plan
Reading and understanding a plan’s Electricity Facts Label (EFL) can help you get an accurate comparison between plans and energy rates.
Another great idea before you transfer, move or cancel your plan is look into Smart Meter Texas to get an exact picture of your actual energy usage. Check out our Smart Meter Guide to learn more.
How do I cancel Shell Energy?
You can cancel your Shell electricity service any time online or over the phone. If you terminate your plan before the end of your contract, you may be responsible for an Early Termination Fee (ETF).
Typically, they charge an ETF of $20 per month remaining in your contract, although some of their time-of-use plans have a more standard ETF of $149.
Transferring Shell Energy plans
If you’re moving within Texas to another deregulated city you can transfer your Shell energy plan to your new address with no penalty or fee. We recommend contacting the light company 30 days in advance of your move to ensure a smooth transition.
Reporting a Power Outage
If you have a Shell Energy power outage, be sure to contact the Transmission & Distribution Utility (TDU) in your service area in Texas. For example, the TDU in Houston is CenterPoint. The TDU in Dallas is Oncor.
REPs are only responsible for marketing and billing energy, while the TDUs handle line maintenance and repairs.
Below is the contact info for TDUs in Texas:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
Deregulated Cities | ||
|---|---|---|
Houston | Dallas | Fort Worth |
Katy | Laredo | Waco |
Midland | Corpus Christi | Frisco |
McAllen | Galveston | Irving |
See all deregulated cities in Texas.
Top Texas Zip Codes Serviced
About Shell Energy
Founded in 2022, Shell Energy is a trustworthy Texas electricity company that offers competitive no-gimmick energy plans with straightforward rates. Some of their plans even include 100% green energy.
The company is sometimes referred to as Shell Electricity or MP2 Energy. The retail energy provider offers both residential and business energy solutions.
The light company is owned by Shell, a major multinational corporation with a 100-year old stellar brand and exceptional reputation.
Business Information
They’re headquartered at 909 Fannin St. Suite 3500, Houston, TX 77010.
You can contact them at 833-895-0397.
Shell Energy Frequently Asked Questions
Is Shell Energy a good company?
Shell is a top energy brand internationally. Because its retail energy unit, Shell Energy, is relatively new in the electricity market, the subsidiary does not have many reviews at this time.
However, the management is planning to build Shell’s reputation in the residential power market by only offering price protected and guaranteed plans, with no gimmicks that cause bill surprises.
Does Shell Energy have an app?
Yes, Shell has an app, and it’s available on Android and iOS devices. You can use their app to pay your bills, renew your plan, and review your energy usage summary.
Is Shell Energy expensive?
No, Shell Energy rates for their fixed-rate renewable energy plans are competitive with energy deals from other suppliers offering straightforward, no-gimmick plans.
Shell Energy offers plans that let you lock in rates for fixed terms. The rate you pay will be similar regardless of your monthly usage, producing more predictable bills. Predictable bills are especially important during summer and winter months when bill shocks are most frequent. Their prices are commensurate with other competitors that offer similar no-gimmick plans, like TriEagle Energy.
