XOOM Energy is a well-regarded electric company that offers a range of energy plans with competitive electricity rates in Texas.
They’re a sister company of Reliant Energy and a subsidiary of NRG Energy, meaning they’re backed by one of the biggest names in the business.
Compare their electricity plans and rates to others on our site to see if they’re right for you. For assistance, call 833-355-9666.
Compare XOOM to Competing Electricity Providers
0 Reliant Energy Plans & Rates
| Plan Name | Plan Length | Rate |
|---|
- *Rates as of 11/20/2024 at 11:12 PM. Based on 1000 kWh. Enter your zip code above for rates in your area.
Speak with a Reliant Energy operator for help in choosing a plan that fits your home at 833-339-0416.
7 Gexa Energy 60-Day Guarantee Plans & Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Gexa Eco Saver Plus 12 Plan | 12 Months | 10.5 ¢/kWh |
| Gexa Eco Saver Plus 24 Plan | 24 Months | 10.5 ¢/kWh |
| Gexa Energy Saver 24 | 24 Months | 16.4 ¢/kWh |
| Gexa Eco Saver Lite 12 | 12 Months | 19.5 ¢/kWh |
| Gexa Eco Saver Advantage 12 | 12 Months | 19.7 ¢/kWh |
| Gexa Eco Saver Premier 12 | 12 Months | 20.6 ¢/kWh |
| Gexa Eco Saver Premier 24 | 24 Months | 20.6 ¢/kWh |
- *Rates as of 11/20/2024 at 11:12 PM. Based on 1000 kWh in Oncor zone. Enter your zip code above for rates in your area.
0 Payless Power No Deposit Plans and Rates
| Plan Name | Plan Length | Rate |
|---|
- *Rates as of 11/20/2024 at 11:12 PM. Based on 1000 kWh. Enter your zip code above for rates in your area.
Speak with Payless Power about their competitive “No Deposit” prepaid electricity plans at 833-926-9776.
*Samples above are live rates based on Oncor zone at 500, 1000 and 2000 kWh usage. Enter your zip code for rates in your area and additional companies and plans.
Texas electricity plans are driven in large part by the wholesale price of natural gas. As natural gas prices have dropped since peaking last year, electricity rates in Texas have significantly decreased.
Energy Plans in Texas
XOOM Energy Texas is a mid-size light company in Texas offering affordable energy with a variety of features, from charitable plans to green energy.
They offer a relatively small number of electricity plans to simplify the selection process.
SureLock Unbundled
Some of their most popular plans are their SureLock plans.
These price-protected plans include one year and multi-year term lengths of 12, 24 or 36 months, allowing you to lock in a long-term electricity rate in Texas.
While the rates are competitive, you’ll get the cheapest rates with plans that are more long term.
This plan’s key features are:
- Fixed rates per kWh
- $4.99 base charges
- Early Termination Fees (ETFs)
- Transmission & Distribution Utility (TDU) fees
Green Energy plans
XOOM Energy Texas offers green energy with their SimpleClean plans.
While they may have plans with 100% green energy at other times, at this time, their SimpleClean plans have 50% green energy content.
Their green plans also have the same key features of the SureLock plans, like fixed rates, base charges, ETFs and TDU fees.
XOOM also has variable month-to-month energy rates with no cancellation fees in the form of their SimpleFlex Unbundled plans. They’re designed for customers who don’t wish to be locked into a contract.
Note that variable rate plans often advertise a low starter rate, but because their cost varies based on market demands, you may end up paying a far higher rate. Due to the likelihood of a negative bill surprise, we don’t typically recommend variable rate plans.
While their variable rate plan doesn’t have any termination fee, the Early Termination Fees for their other plans can be quite high. That means it’s critical for you to be absolutely certain the plan you select is the right fit for your home.
Note that XOOM may not have the cheapest rates, but you can take comfort in knowing they are backed by NRG Energy, their highly trusted parent company.
Plus, their low rates are often competitive with large companies like Ambit, TXU Energy, Direct Energy, and Constellation Energy.
XOOM Xtras
In addition to offering services for electricity and natural gas, XOOM Energy also offers their rewards program, XOOM Xtras.
It’s a rewards program that gives you access to Koiyn, or rewards points, that you can redeem for gift cards, shopping, or even charitable donations.
Enrolling in Xtras can also get you access to deals and discounts on things like local shops, hotel stays, and insurance.
Starting Energy Service
You can easily enroll in a XOOM Energy plan online or over the phone. It often only takes 10 minutes or less.
Most energy providers require that you pay a deposit, but you may qualify for no deposit electricity if you have a good credit score.
You can also consider electricity plans from their sister companies, which include Cirro Energy, Discount Power and Reliant Energy.
Customer Service
You can reach their customer service operators at 833-355-9666 at the following days and times:
8 am – 11 pm (EST) on Monday – Friday
9 am – 7 pm (EST) on Saturday
Customer Login
To conveniently access your XOOM account online, go to the XOOM Energy login page.
Paying Your Electric Bill
XOOM makes it easy and convenient for their customers to pay their bills. Bill payment options include:
- Online bill pay using the online login
- Mail your bill payment by sending your checks to P.O. Box 660133, Dallas, TX 75266-0133
- Bank bill payment, either electronically or by post, sent to P.O. Box 650411, Dallas, TX 75265-0411
- In-person bill pay at any of the CheckFree, Barri Financial Group, and Fidelity Express locations
- Phone bill payment with your credit or debit card by dialing 833-355-9666
Reviews & Ratings
HEC XOOM Energy Rating Score: 4.3/5
Customer Ratings
This energy provider has fair rating scores for all categories. Their best is billing, with a 4.5 out of 5.
Customer Reviews
Visit our XOOM Energy reviews page for more information.
Switching, Moving, Cancellation Fees
If you’re planning to switch to a different energy provider in Texas, moving, or canceling your energy service, we can help.
Not only do we have discount energy rates that are often lower than the regular rates on electricity provider websites, we’ve also created guides for Texans looking to enroll in energy plans, like our Savvy Shopper’s Guide.
It’s also critical to check every plan’s Electricity Fact Label (EFL). It includes key info on energy rates at set usage levels, cancellation fees, and clean energy content. Armed with this data, you’ll be able to get an apples-to-apples comparison of plans, making it easier to choose the right one.
For quick tips on using the EFL, check out our Guide to the Texas EFL.
Transferring Your Energy Plan
If you’re moving, you can transfer your electricity plan to your new residence by contacting XOOM and giving them your new address.
We recommend contacting your energy supplier at least 30 days ahead of your move. This should help reduce the likelihood of a lapse in service at your current or new address.
How to cancel XOOM?
You can cancel your energy plan online or over the phone.
If you’re terminating your plan before the end of your contract date, you may be responsible for a cancellation fee, or Early Termination Fee (ETF).
While XOOM’s prices are competitive, they do have slightly high ETFs, ranging from $150 to $395. Be sure you check your plan’s EFL before canceling to make sure you know the potential ETF you’ll be responsible for paying.
Report a Power Outage
If you have a XOOM Energy power outage, be sure to call the Transmission & Distribution Utility (TDU or TDSP) in your utility service area in Texas.
You can contact your area’s utility using the TDU phone numbers below:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
About XOOM Energy
XOOM Energy launched sales of traditional energy in 2011, and in 2016, the light company began offering renewable energy in the Texas energy market.
The energy supplier offers commercial and residential energy in 18 states and the District of Columbia. They also offer natural gas services in many markets. NRG Energy acquired XOOM in 2018.
The electricity provider’s plans include moderately-priced fixed electricity rates, with both one-year and multi-year terms.
Business Information
Their headquarters are located at One Shell Plaza, 910 Louisiana St. Houston, TX 77002, United States.
You can reach their corporate headquarters at 713-230-8515.
Deregulated Cities | ||
|---|---|---|
Houston | Dallas | Fort Worth |
Katy | Laredo | Waco |
Midland | Corpus Christi | Frisco |
McAllen | Galveston | Irving |
See all deregulated cities in Texas.
Top Zip Codes Serviced
XOOM Energy Frequently Asked Questions
Is XOOM Energy legit?
Yes, XOOM Energy is a legit energy provider in Texas. In fact, they’re a very well-established and respected electricity company.
They have fairly positive reviews on Google, as well as an A rating with the BBB.
Plus, they have the backing of NRG, one of the largest and most respected names in energy supply. That means they’re sister companies with other big names, like Reliant Energy and Discount Power.
With competitive rates and friendly customer service, they may be the right fit for your energy needs.
To determine if XOOM is a good company for your Texas electricity, compare their reviews to those of other top providers on our reviews page.
Who is XOOM Energy owned by?
XOOM Energy is owned by NRG Energy, one of the biggest light companies in the Texas marketplace. XOOM has been in business since 2011.
