Acacia Energy is a retail electricity provider (REP) in Texas specializing in prepaid electricity plans. With prepaid plans, you pay upfront for your energy instead of at the end of the billing cycle as you would with a postpaid plan. You can check your balance anytime, and when it’s low, you add more money to keep your lights on.
Acacia offers prepaid variable-rate plans without a deposit or credit check. While these plans might seem enticing for those who want to avoid a contract or a large upfront deposit, variable rate plans typically aren’t the best option on the market if you’re looking for the best electricity rates in Texas.
While Acacia’s rates vary from month to month, its prices tend to be significantly higher than the average electricity rate in Texas, which is 15.32 cents per kilowatt-hour (kWh) according to December 2024 data from the U.S. Energy Information Administration (EIA). In seasons of low demand, its rates may be as low as 16 cents per kWh but during periods of high demand, such as summer, rates may exceed 20 cents per kWh.
Acacia Energy Pros and Cons
Pros
- Specializes in prepaid energy plans
- No contract commitments
- No deposit required
Cons
- Limited plan selection
- Higher than average prices
- Concerning customer service reputation
Acacia Energy Plans and Rates in Texas
Acacia Energy offers three prepaid electricity plans with no contracts, credit checks or required deposits. Each plan has variable rates that may change monthly based on market conditions. With prepaid plans, you pay in advance for electricity instead of paying for your usage at the end of the billing cycle. We don’t typically recommend variable rates or prepaid plans, as you might secure a lower rate and more predictable bills with a traditional fixed-rate plan. We strongly suggest comparing all of your options before signing up for a variable-rate or prepaid plan.
Despite the unpredictability of variable rates, prepaid energy plans might be a good fit for those who want to avoid credit checks or deposit fees. The Valtricity plan is Acacia’s only non-time-of-use plan, which makes it the best pick — if your only option is a variable-rate prepaid plan.
Our recommendation would be to consider a fixed-rate prepaid option, such as those offered by Payless Power.
Acacia Energy offers two time-of-use plans. Its Free Nights plan offers free electricity daily from 9 p.m. to 5:59 a.m., while the Free Weekends plan offers free electricity from 8 p.m. on Friday to 11:59 p.m. on Sunday. These plans might offer savings if you shift your usage to the free period, such as running your dishwasher or laundry machine during the off-peak hours.
However, many Texans may find that shifting their usage to take advantage of othe discounted is difficult, particularly due to the need to run their air conditioning often to compete with the Lone Star State’s notoriously warm summer weather.
| Plan Name | Term Length | Plan Type | Rate (Cents per kWh) |
|---|---|---|---|
| Free Nights | Month-to-month | Variable-rate | 16.5 |
| Free Weekends | Month-to-month | Variable-rate | 16.5 |
| Valtricity Plan | Month-to-month | Variable-rate | 16.6 |
We researched these rates at the 1,000 kWh usage level in the ZIP code 77077 for the CenterPoint service area. Rates are accurate as of March 17, 2025.
Our Thoughts on Acacia Energy
Acacia Energy stands out by specifically offering prepaid energy plans, which aren’t common among many electricity providers other than Payless Power. Acacia‘s plans offer pay-as-you-go flexibility without long-term commitments, while Payless Power requires a six or 12-month commitment. With Acacia’s variable rates, your price can change each month and typically costs more than the state average. Signing a contract with Payless Power means lower rates and a guaranteed price throughout the contract term.
Customer service is another potential pain point with Acacia. Many customers reported issues getting help or frustrating experiences with the support team. While no contracts or deposits seem convenient, the higher prices, limited plan options and customer service issues may not be worth it for those preferring cheaper rates and reliable support.
Despite that, Acacia Energy has high scores in our review for both customer service and customer retention, with a 4.6 out of 5 for both categories.
How does Acacia Energy Score in Our Review?
Acacia scored a 4.5 out of 5 in our energy review, which is the average score for all providers in our review. You can see how Acacia stacks up to the average of all providers in our review below.
| Rating Category | Acacia Energy Rating (Out of 5) | Provider Average |
|---|---|---|
| Our overall rating | 4.5 | 4.5 |
| Customer satisfaction | 4.4 | 4.4 |
| Online experience | 4.2 | 4.4 |
| Customer service | 4.6 | 4.6 |
| Customer retention | 4.6 | 4.5 |
How Does Acacia Energy Rank Against the Competition?
Acacia Energy earned a 4.5 out of 5 in our review, which is the average for providers in our review. While Acacia and Reliant provide variable-rate options, Payless Power providers fixed prepaid rates with a six or 12-month term. With fixed rates, Payless is one of the few prepaid light companies that provides predictable monthly energy bills.
Check out how it stacks up to other providers with prepaid plans in our review below.
| Factor | Acacia Energy | Payless Power | Reliant Energy |
|---|---|---|---|
| Our overall rating (out of 5) | 4.5 | 4.2 | 4.9 |
| Number of prepaid plans available | 3 | 2 | 1 |
| Prepaid energy plan | Valtricity Plan | 12 Month – Prepaid | Reliant Prepaid Power Plan |
| Best feature | Variable-rate prepaid plans | No-deposit plans | Personalized energy plans |
Where Is Acacia Energy Available?
Acacia Energy serves many deregulated cities in Texas, except for Lubbock. Here’s a look at its service area by transmission and distribution utility (TDU).
- AEP Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
- AEP North: Abilene, San Angelo, Vernon
- CenterPoint Energy: Houston, Katy, Beaumont
- Lubbock Power & Light: Lubbock
- Oncor Electric: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
- Texas-New Mexico Power: League City, Glen Rose, Pecos, Angleton
What Do Customers Say About Acacia Energy?
Acacia Energy has a 4 out of 5 star rating on Google Reviews and 1 out of 5 stars on BBB. The light company doesn’t have Better Business Bureau (BBB) accreditation. It also has an F rating from the BBB for responding to and resolving complaints on the site. The 1 out of 5 rating seems to be a more accurate customer experience based on recent 1-star Google Reviews.
Many customers do not recommend choosing Acacia Energy, claiming the company is a scam and reporting trouble with customer service. “The first week or so is good, but it goes completely downhill after that. It takes forever to talk to representatives on the phone, and when you do, they’re super rude,” wrote Brianna on Google.
Positive reviews mention that it takes time to understand prepaid plans, especially if it’s your first time. “I think the company is great. I had problems with my account at first, but that was because I did not understand it. My account manager provided a detailed explanation, and I have not had issues since,” wrote Kewana C. “I love the fact that they make it very easy to access my account between the app, website, and the ability to text any questions. I hardly ever have to call customer service, but when I do, they are always very professional and courteous.”
Mixed reviews can make it hard to know what to trust. You can try testing their customer service by reaching out with a few questions to get a better idea of the experience. Since Acacia doesn’t require contracts, you can also try a plan and cancel anytime if it’s not a fit. Just keep in mind that you may need to pay off any remaining balance if you decide to cancel.
Acacia Energy Electricity Facts Label
Your plan’s electricity facts label (EFL) explains the energy charges, TDU fees and contract terms. Here’s an example EFL of Acacia’s Valtricity plan and key terms to know.
- Average price per kWh: The average estimates provide an idea of what you might pay based on your usage. The averages listed are specific to the usage levels 500, 1,000 and 2,000 kWh. Your actual price depends on your specific usage amount and the energy charge.
- TDU energy charge: Typically, energy charges and TDU fees are listed separately on energy plan EFLs, but Acacia combines the two. This charge is how much you pay per kWh.
- Historical pricing: The EFL encourages you to review historical pricing, as the energy charge does not include all potential fees and variable rates change frequently.
- Daily minimum usage fee: You will pay this fee if your daily usage falls below 16 kWh.
- Type of product: This section lists your plan type, such as fixed or variable rates. All Acacia plans have variable rates.
- Contract term: This section typically lists your contract length, such as 12 or 24 months. Acacia Energy plans have variable rates and don’t have a specific contract length.
- Renewable content: This section displays the percentage of your plan offset by green energy. The Valtricity plan includes about 29% renewable energy, slightly below the 33% Texas average.
- Other disclosures: The disclosure chart further explains how your price may vary over time based on administrative fees and local laws.
We captured this EFL on March 16, 2025. Note that this plan charges a minimum usage fee of $0.95 per day if your daily usage falls below 16 kWh.
What Is the Best Way to Contact Acacia Energy?
You can contact Acacia Energy by phone, online form or by interactive text.
- Phone: Call 866-302-3233
- Website: Online form
- Interactive text: Text ‘HELP’ to 61959 for questions about your account. You can stop text messages at any time.
As a light company, Acacia cannot repair power lines or restore outages. During a power outage, you should contact your local utility company, as they maintain the Texas electricity grid.
Move or Transfer Service with Acacia Energy
You can transfer your service to a new address by contacting Acacia’s customer service or through your online account. Provide your updated address and the date you want service to start. To ensure uninterrupted power, it’s best to start the process at least 30 days in advance.
Frequently Asked Questions About Acacia Energy
Because Acacia’s energy plans are all month-to-month offerings, the provider won’t charge you a cancellation fee. Its plans are all variable-rate offerings that have a one-month term. You can cancel at any time without paying an early termination fee (ETF). However, you will need to pay any outstanding balances, if those apply.
Acacia’s advertised rates typically include both the energy charge and utility company delivery fees. However, its advertised rates may not include state or local taxes. Additionally, the advertised rates are specific to a set usage level and may assume discounts, such as free electricity or waived minimum usage fees. Your actual cost depends on your kilowatt-hours of usage and the energy charge listed on your EFL. We recommend reviewing the plan’s EFL and terms of service (TOS) to understand all the potential fees.
No, Acacia doesn’t require a credit check or ID. Prepaid plans such as theirs don’t usually need identification or credit checks since you pay upfront for electricity. You may want to consider a prepaid plan to skip a deposit and avoid a credit check. Just remember to keep your account preloaded with enough funds to prevent disconnection. Also note that you may pay higher rates for prepaid energy than you would with a regular postpaid plan.
The best electricity plan is one that fits your energy usage and budget. We generally don’t recommend variable rates or prepaid energy plans, but it could be a good option for those avoiding a contract or deposit. Review the contract terms and keep track of your balance to prevent disconnection if you choose a prepaid plan.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you’re moving to Texas or looking to switch providers.
We’ve researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here’s how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
