TXU Energy Rates, Plans and Reviews | 800-818-6132

Review TXU Energy electricity plans and rates which have been vetted with our TrustPlan™ process, and use our guides below to help you choose the right energy plan for your home.

TXU is one of the oldest and most trusted electric companies in Texas. TXU is a sister company of discount energy provider TriEagle Energy. Call TXU customer service direct at 800-818-6132.

TXU has a variety of plans to fit your budget, home and lifestyle, including:

  • Free electricity plans, such as the TXU Energy Free Nights & Solar Days plan
  • Solar energy plans, which include 25% renewable energy to protect the planet
  • Saver’s Choice plans, which includes a bill credit and provides relatively low fixed-rate pricing at higher usage levels
  • Month-to-month plans, which have no long-term contract and no early cancellation fees, such as the TXU Flex Forward plan

Check for a TXU promo code on our energy promo codes page.

Compare TXU Energy Rates to Competing Electric Company Rates

We recommend that you compare TXU electric rates on their website to competing energy plans and rates vetted to help protect you from bill surprises. Click on the names of the plans below to see details of dozens of plans from a selection of some of the best electric companies in Texas.

10 TriEagle Energy Plans & Rates

Plan Name Plan Length Rate
TriEagle - Eagle 66 Months9.4 ¢/kWh
TriEagle - Eagle 6060 Months9.7 ¢/kWh
TriEagle - Eagle 2424 Months10.7 ¢/kWh
TriEagle - Eagle 3636 Months10.7 ¢/kWh
TriEagle - Green Eagle 2424 Months11 ¢/kWh
TriEagle - Eagle 1212 Months11.1 ¢/kWh
TriEagle - Green Eagle 3636 Months11.1 ¢/kWh
TriEagle - SMART Energy 3636 Months11.1 ¢/kWh
TriEagle - SMART Energy 2424 Months11.3 ¢/kWh
TriEagle - Green Eagle 1212 Months11.4 ¢/kWh
  • These rates are for Oncor service areas.
  • Pricing shown is based on an exact usage of 1000 kWh.

 

9 Gexa Energy Rates Plans & Rates

Plan Name Plan Length Rate
Gexa Saver Deluxe 1212 Months5.3 ¢/kWh
Gexa Saver Supreme 1212 Months6.8 ¢/kWh
Gexa Saver 1212 Months7.2 ¢/kWh
Gexa Saver Supreme 2424 Months7.4 ¢/kWh
Gexa Saver Freedom 1212 Months12.4 ¢/kWh
Gexa Saver Freedom 3636 Months13.2 ¢/kWh
Gexa Saver Premium 1212 Months13.4 ¢/kWh
Gexa Saver Premium 2424 Months13.9 ¢/kWh
Gexa Superb Saver 1212 Months14.5 ¢/kWh
  • These rates are for Oncor service areas.
  • Pricing shown is based on an exact usage of 1000 kWh.

 

7 Pulse Power Plans & Rates

Plan Name Plan Length Rate
Pulse Power - Texas Saver 1818 Months5.3 ¢/kWh
Pulse Power - Texas Saver 1212 Months5.4 ¢/kWh
Pulse Power - Texas Saver 3636 Months5.9 ¢/kWh
Pulse Power - Texas Fixed 3636 Months10.1 ¢/kWh
Pulse Power - Texas Fixed 1212 Months10.4 ¢/kWh
Pulse Power - Texas Green 3636 Months10.4 ¢/kWh
Pulse Power - Texas Green 1212 Months10.6 ¢/kWh
  • These rates are for Oncor service areas.
  • Pricing shown is based on an exact usage of 1000 kWh.

 

4 Reliant Energy Plans & Rates

Plan Name Plan Length Rate
Reliant - Secure Advantage 1212 Months11.7 ¢/kWh
Reliant - Truly Free Weekends 1212 Months14.1 ¢/kWh
Reliant - Truly Free 7 Days 1212 Months14.1 ¢/kWh
Reliant - Truly Free Nights 1212 Months14.6 ¢/kWh
  • These rates are for Oncor service areas.
  • Pricing shown is based on an exact usage of 1000 kWh.

 

3 Cirro Energy Plans & Rates

Plan Name Plan Length Rate
Cirro - Smart Value 12 Online12 Months8.3 ¢/kWh
Cirro - Smart Saver 1515 Months11.5 ¢/kWh
Cirro - Smart Lock 24 Online24 Months12.9 ¢/kWh
  • These rates are for Oncor service areas.
  • Pricing shown is based on an exact usage of 1000 kWh.

 

For rates on vetted plans in your zip code, enter your zip code

 

TXU offers a variety of convenient residential electricity plans in Texas, many of which focus on providing renewable energy (green energy). TXU has plans that focus on providing convenient pricing perks based on your lifestyle, such as plans that include free electricity at nights, bundled rates, discounts for TXU, short-term contracts, and other features. Select electricity plans let you rely either entirely or partially on solar power during the day. You can reach TXU customer service at their toll-free phone number 800-818-6132.

TXU ENERGY FIXED VERSUS VARIABLE RATES

Whether you are looking for plans that allow you to lock in Texas electricity rates (fixed-rate plans) so you’ll have more predictable bills, or month-to-month variable rate plans that allow for cancellations at any time with no penalty, you can typically find a service that fits your needs with TXU. Also, TXU offers one-year and multi-year plans with fixed rates. Be sure to read the Electricity Fact Label for each energy plan with the help of our guide to determine if you’ll pay a higher rate for special features.

NO DEPOSIT ELECTRICITY

If you are interested in “no deposit electricity”, energy providers such as TXU do not require a deposit if you meet their minimum credit standards.

TXU ELECTRICITY RATES BY ZONE

TXU offers energy rates in Texas in all deregulated energy areas and cities (about 85% of the state). Rates will vary by transmission utility zone (TDU). For example, TXU Energy Houston rates, which are associated with the Centerpoint zone, and TXU Energy Dallas rates associated with the Oncor zone, will be different, as will rates for other zones. You may wish to perform a Google search for TXU electricity rates near me to compare against what you are paying now.

If you’re moving to a city in Texas, you’ll find helpful information on our Texas Cities electricity page, which includes links to Texas electric companies in Houston and electric companies in Dallas, and electricity-related information for many cities, such as energy rates, EV charging stations, and services available to help you reduce your energy bill and reduce your carbon output.

TXU may not always be the cheapest electric company or always have the best electricity rates, but it is one of the most established and respected light companies in Texas. TriEagle Energy, a sister company of TXU, is a highly trusted brand as well, and offers rates that are generally lower than TXU’s. Use our handy Texas electricity Savvy Shoppers Guide to help you choose the right plan for your home.

Compare Texas electricity rates vetted to prevent billing surprises

TXU Reviews & Ratings

TXU has an A rating from the Better Business Bureau. While some customers have expressed complaints in TXU Energy reviews, the biggest issues that have been reported include disconnections after a missed bill and confusion regarding the billing process and procedures.

At Home Energy Club, we collect unbiased customer satisfaction data and reviews from independent reviews sites including  the Better Business Bureau, the State of Texas Public Utility Commission Complaints Statistics and other review sources.

We use the information collected along with our Home Energy Club/Amazon customer rating survey results to determine a rating score for each energy provider.

HEC TXU Energy Rating Score: 4.5/5

TXU Energy BBB Rating: A

TXU Energy Customer Ratings

TXU Energy shows relatively high rating scores on the reviewed categories. TXU received a score of over 4.5 in four of the five reviewed categories.

TXU Energy Customer Reviews

Visit our TXU Energy Reviews page to read more reviews and get more rating information.

It’s helpful to note that TXU reviews, like all reviews of major energy companies, tend to have a disproportionate number of negative comments because customers are much more apt to write a review if they’ve had a bad experience.

TXU has first-rate customer service, so make sure you call TXU phone number 800-818-6132 and speak with an operator about any questions regarding your bill.

TXU Renewable Energy Plans

TXU Energy offers green energy plans associated with renewable energy generation sources such as solar energy, which help to reduce CO2 and combat climate change. You would likely be surprised by the amount of CO2 emitted in association with traditional fossil-based energy plans.

The company provides several electricity plans in Texas connected with solar power. These plans provide consumers access to green energy purchased from the state’s solar farms. You are able to power your home with renewable energy in Texas, while avoiding the expense and complexity of installing your own solar panels.

Renewable energy may also be sourced from wind farms, biofuels, or hydroelectricity. While most energy providers in Texas draw on numerous sources of green energy, TXU is more focused on solar power as its eco-friendly power source. TriEagle Energy’s green plans are associated with multiple green sources, including wind and solar, and TriEagle’s green energy rates are usually quite a bit lower than those of TXU, even though both companies are subsidiaries of Vistra Energy. Check TriEagle rates here on Home Energy Club.

Compare Texas electricity rates vetted to prevent billing surprises

Moving to Texas? TXU Energy Has Other Services You’ll Need

TXU offers home protection plans that can cover your HVAC system, plumbing, appliances, and electronics. These home warranty products are available at several different coverage levels.

Starting TXU Energy Service and Renewal

To start service with TXU, you must have a home, apartment or condo within a deregulated service area. You can receive no deposit electricity if you have good credit. Electricity deposits are fully refundable after a year of on-time payments.

You can begin the process of starting service at your new address online or by contacting new customer sales at TXU phone number 855-545-5206.

It’s best to never allow your energy contract to expire without either renewing or switching to a new plan or provider. If you allow your contract to expire, you can usually expect to be placed on an expensive default rate until you take action to renew or switch.

TXU Energy Phone Number and Login

TXU’s toll-free number is 800-818-6132, open 24/7. Account holders can check their customer information at the TXU login.

TXU Energy Customer Service

TXU customer service is available by phone 24 hours a day. You can reach a TXU Energy customer service agent at any time at 800-818-6132. You can also reach out to customer service online by filling out a form on the company’s web page.

Top Texas Electric Company Toll-Free Numbers

Champion Energy: 844-856-9388
Cirro Energy: 833-392-9778
Discount Power: 833-556-6491
Gexa Energy: 855-639-8212
Green Mountain Energy: 833-339-0421
Just Energy: 833-871-5317
Lone Star Energy: 888-853-2882
Pulse Power: 833-785-7797
Reliant Energy: 833-339-0416
TriEagle Energy: 888-380-4813

 

TXU Energy Bill Pay

TXU Energy bill pay is relatively intuitive and easy to understand. Though energy bill payment methods vary depending on the plan you choose, you can access your TXU bill pay information conveniently online through the TXU login page for MyAccount. This section of the site gives you important insights into your energy usage, pricing structure, and service, so you’re not hit with any surprises.

Your TXU Energy MyEnergy dashboard offers a Texas electricity chart with your energy usage, so you can see when your electricity usage peaks. The portal will also provide helpful tips on saving energy to reduce your electricity bill during those peak hours, and you can cut your personal CO2 at the same time.

Tips to Lower your TXU Energy Bill

Changing your power company isn’t the only way you can take control of your energy expenses. You can also reduce your utility bill by taking more mindful actions to control your electricity usage.

Plug major appliances into smart power strips that turn off on their own when there’s no activity. Use timers or smart apps to control your lights so they’re never left on. Simply set them to turn off when your family usually leaves for work and school. Install a smart thermostat (like a Nest Thermostat or Eco Thermostat) that will adjust the temperature automatically to use less heating and cooling energy at night and when the home is empty during the day. These measures will help your home become more efficient with minimal effort.

Compare Texas electricity rates vetted to prevent billing surprises

Switching, Moving and TXU Energy Cancellation Fees

Before you settle on a new energy plan, make sure you compare all your options. Once you’ve evaluated your home’s needs, read the Texas Electricity Facts Label (EFL) for each energy plan you consider. This is a state-mandated summary of what each plan offers. The simplified approach makes it easier to see how one option compares to another. Beware of problems with using the Power to Choose Texas government site for plan comparisons.

Available Now: If you are planning to switch from TXU, see special discounted rates on our home page from TXU’s sister company, TriEagle Energy. You can also use our referral promo code EagleSaver4 directly on TriEagle’s website to receive an instant discount off their regular rates.

Transferring your TXU Energy Plan

If you’re transferring your TXU service to a new home, you can put in a request online. For a modest fee, you can even schedule the exact date for the transfer. If you’re transferring your existing electric service into a new name or new party, you will need to speak with a TXU customer service representative over the phone to assist with the process.

Report a TXU Energy Power Outage

When you’re reporting a TXU Energy power outage, it’s important to understand the difference between a retail electricity provider (REP) and a transmission and delivery utility company (TDU, or TDSP). A REP purchases power from electricity generation companies and resells it to homeowners. TXU is a REP. TDUs are the entities that transfer that energy to your home.

If you have a TXU power outage, you will need to contact your TDU rather than TXU. These include Oncor Electric Delivery in the Dallas-Fort Worth area, CenterPoint Energy in the Houston area,Texas-New Mexico Power Company, and AEP Texas (two zones). You must reach out directly to these companies to handle outages. Bookmark our Texas Power Outage Guide for phone numbers of each TDU, which include:

  • Oncor: 888-313-4747
  • AEP: 866-223-8508
  • CenterPoint Energy: 800-332-7143
  • Texas New Mexico Power (TNMP): 888-866-7456
  • Sharyland Utilities: 800-545-4513

 

About TXU

TXU Energy is a highly trusted electricity company in Texas, tracing its origins back to the Dallas Electric Company, which began providing power to North Texas in 1882. In 1912, The Texas Power & Light Company consolidated 13 electric companies under General Electric’s Electric Bond & Share Company. This would later become Texas Electric Service Company. After several other acquisitions and decades of growth, TXU launched in 1999 as a new brand for what was by then the Texas Utilities Electric Company.

When the competitive electricity market opened in Texas in 2002, TXU Energy offered service as a certified retail electricity provider (also called a retail electric company, light company, energy provider and power company). TXU has become a leader in energy provider technology, offering smart tools and services to help consumers understand and manage their electricity usage.

TXU Energy Business Information

TXU Energy’s headquarters in Texas are located in:

6555 Sierra Dr, Irving, TX 75039, United States

You can reach their corporate headquarters at +1 972-791-2888

If you want to sign up for a plan you can either enroll online or call 800-818-6132.

Compare Texas electricity rates vetted to prevent billing surprises

TXU Top Texas Cities Serviced

 

ABILENE ADDISON ALAMO
ALBANY ALEDO ALICE
ALLEN ALPINE ALVARADO
ALVIN ALVORD ANDREWS
ANGLETON ANSON ARANSAS PASS
ARCHER CITY ARGYLE ARLINGTON
ARROYO CITY ASPERMONT ATHENS
ATLANTA AUBREY AUSTWELL
AZLE BACLIFF BAIRD
BALCH SPRINGS BALLINGER BALMORHEA
BARKSDALE BAY CITY BAYTOWN
BEDFORD BEEVILLE BELLAIRE
BELLMEAD BELTON BENBROOK
BIG LAKE BIG SPRING BISHOP
BLOOMING GROVE BONHAM BOOKER
BRACKETTVILLE BRAZORIA BRECKENRIDGE
BRONTE BROOKSHIRE BROWNWOOD
BUFFALO BURKBURNETT BURLESON
CAMERON CANTON CARRIZO SPRINGS
CARROLLTON CEDAR HILL CEDAR PARK
CENTERVILLE CHANNELVIEW CHILDRESS
CHRISTOVAL CISCO CLARENDON
CLARKSVILLE CLEBURNE CLIFTON
CLUTE CLYDE COLLINSVILLE
COLORADO CITY COLUMBUS COMANCHE
COMMERCE COMSTOCK COOPER
COPPELL COPPERAS COVE CORPUS CHRISTI
CORSICANA COTULLA CRANE
CROCKETT CROSBY CROSS PLAINS
CROSSROADS CROWELL CRYSTAL CITY
CYPRESS DALLAS DE LEON
DE SOTO DECATUR DEER PARK
DEL RIO DENISON DEVINE
DIBOLL DICKENS DICKINSON
DILLEY DONNA DUBLIN
DUMAS DUNCANVILLE EAGLE LAKE
EAGLE PASS EARLY EASTLAND
EDEN EDGEWOOD EDINBURG
EDNA EDOM EGYPT
EL CAMPO ELDORADO ELECTRA
ELGIN ENNIS ESCOBARES
ETOILE EULESS EUSTACE
FALCON HEIGHTS FALFURRIAS FARMERS BRANCH
FLINT FLO FOREST HILL
FORNEY FORT DAVIS FORT STOCKTON
FORT WORTH FREEPORT FREER
FRISCO FULTON GAINESVILLE
GALENA PARK GALVESTON GATESVILLE
GEORGE WEST GOLIAD GRAFORD
GRAHAM GRANBURY GRAND PRAIRIE
GRANDVIEW GRAPEVINE GUN BARREL CITY
HALLETTSVILLE HALTOM CITY HAMILTON
HAMLIN HARKER HEIGHTS HARLINGEN
HASKELL HEBBRONVILLE HENRIETTA
HIDALGO HILLSBORO HITCHCOCK
HOUSTON HUBBARD HUDSON
HUMBLE HUNTINGTON HURST
HUTCHINS INGLESIDE IRAAN
IRVING ITALY JACKSBORO
JERSEY VILLAGE JEWETT JOHNSON CITY
JOURDANTON JUNCTION KARNES CITY
KATY KAUFMAN KEENE
KELLER KEMAH KENEDY
KERMIT KILLEEN KINGSVILLE
KNOX CITY LA FERIA LA MARQUE
LA PORTE LACY LAKEVIEW LADONIA
LAGUNA PARK LAJITAS LAKE JACKSON
LAKE WHITNEY LAKE WORTH LAMESA
LANCASTER LAREDO LEAGUE CITY
LEAKEY LEONA LEWISVILLE
LINDALE LIVERPOOL LOG CABIN
LOS FRESNOS LUFKIN LYTLE
MABANK MAGNOLIA MALAKOFF
MALONE MANOR MANSFIELD
MARFA MATHIS MC ALLEN
MC GREGOR MC KINNEY MEMPHIS
MENARD MERCEDES MERKEL
MESQUITE MIDLAND MIDLOTHIAN
MILANO MILFORD MINERAL WELLS
MISSION MONAHANS MUENSTER
MUNDAY NACOGDOCHES NASSAU BAY
NECHES NOCONA NORTH RICHLAND HILLS
NORTHLAKE ODEM ODESSA
OLNEY ORANGE GROVE OZONA
PADUCAH PAINT ROCK PALACIOS
PALESTINE PALMER PALMVIEW
PARIS PASADENA PEARLAND
PEARSALL PECOS PENITAS
PERRYTON PHARR PILOT POINT
PLANO PLEASANTON PORT ARANSAS
PORT ISABEL PORT LAVACA PORT MANSFIELD
PORT O CONNOR PORTLAND POTTSBORO
PRAIRE VIEW PREMONT PRESIDIO
QUANAH QUINLAN QUINTANA
RACHEL RAINBOW RANCHO VIEJO
RANGER RANKIN RAYMONDVILLE
RED OAK REFUGIO REKLAW
RICHARDSON RICHLAND RICHLAND HILLS
RICHMOND RIO GRANDE CITY RIO HONDO
RIVIERA RIVIERA BEACH ROANOKE
ROBERT LEE ROCKDALE ROCKPORT
ROCKSPRINGS ROCKWALL ROMA
ROSENBERG ROTAN ROUND ROCK
ROUND TOP ROWLETT ROYSE CITY
RUIDOSA RULE SABINAL
SAGINAW SAINT JO SALADO
SAN ANGELO SAN BENITO SAN JUAN
SAN LEON SANDIA SANTA ANNA
SARGENT SEABROOK SEADRIFT
SEAGOVILLE SEALY SEGUIN
SHAMROCK SHEFFIELD SHERMAN
SINTON SNYDER SONORA
SOUTH HOUSTON SOUTH PADRE ISLAND SPEARMAN
SPRING SPRINGTOWN SPUR
STAFFORD STAMFORD STEPHENVILLE
SUGAR LAND SULPHUR SPRINGS SURFSIDE BEACH
SWEETWATER SYNDER TAFT
TAYLOR TEMPLE TERLINGUA
TERRELL TEXAS CITY THE COLONY
THREE RIVERS THROCKMORTON TIVOLI
TOMBALL TULETA TYLER
UVALDE VAN VAN ALSTYNE
VERNON VICTORIA WACO
WAXAHACHIE WEBSTER WELLINGTON
WESLACO WEST COLUMBIA WEST TAWAKONI
WESTLAKE WHARTON WHITE SETTLEMENT
WHITEWRIGHT WHITNEY WICHITA FALLS
WILLS POINT WIMBERLEY WINTERS
WOLFE CITY WOODWAY YANTIS
YORKTOWN ZAPATA ZAVALLA

 

TXU Energy Top Texas Zip Codes Serviced

Enter your zip for rates in your area
75023 77095 75024
76116 76180 76063
75204 77433 78660
75067 77429 75219
75052 77084 77054
75287 77386 75074
75093 77584 75206
76179 77379 76028
77077 76021 76017
76137 77498 75063
77449 75025 77407
75039 77450 77573
76825 77007 77494
77025 77459 76039
77346 75019 76107
76131 77479 76051
75075 78681 75125

Compare Texas electricity rates vetted to prevent billing surprises

TXU Energy Frequently Asked Questions

Where to compare TXU Energy plans, rates, and reviews?

You can learn about TXU Energy plans, electricity rates, and customer satisfaction based on verified reviews and ratings on HomeEnergyClub.com. And you’ll find special discount rates on plans from TXU sister companies, including TriEagle Energy.

The Home Energy Club comparison site uses its bargaining power with electric companies to deliver rates that are lower than the ones you’ll find on the energy provider sites for the same brands and term lengths. And each energy plan on the site is vetted to cut bill surprises. Plus, you’ll find thousands of verified reviews, ratings, and complaint statistics for over 40 electric companies, including TXU Energy, from objective sources such as the BBB, State of Texas, and Google and Yelp. Home Energy Club never charges a membership fee.

How to find a TXU Energy promo code for a rate discount?

Visit the TXU Energy profile page on HomeEnergyClub.com to see if our comparison site is featuring promo codes that provide instant rate reductions on TXU plans. You’ll find exclusive promo codes with special discount rates from the top electric companies in Texas on Home Energy Club.

What is TXU Energy Solar Days plan?

TXU Energy Free Nights & Solar Days is a free nights electricity plan with 100% renewable energy supplied to your home. You can enjoy free power all night, starting from 9 pm to 6 am. During the day, you get green electricity without having to install residential solar panels. The names and terms of TXU solar plans may change periodically, so check current plans for updated information. Compare other green energy and free electricity plans offered by top electric companies at HomeEnergyClub.com.

Is TXU Energy better than Reliant?

TXU Energy and Reliant Energy are both trusted electric providers and long-time leaders the Texas energy market. Both offer affordable electricity plans with a high level of customer service, and a large variety of energy plans to meet your needs and usage patterns. Your choice of the correct electricity plan ultimately depends on your home’s requirements, and it’s critical to view the Electricity Facts Label for each plan to determine its fit for your home and usage patterns. Compare reviews and ratings for TXU, Reliant, and other Texas electric companies on the reviews page at Home Energy Club.

How do I pay my TXU Energy bill?

Texas residential customers have the following convenient options to make their TXU Energy bill payment, and check out other details about TXU at HomeEnergyClub.com:

  • Online TXU bill pay through MyAccount page using TXU Energy login or setting up automatic payments
  • Phone TXU energy bill pay by calling at 800-818-6132
  • Mail bill payment by forwarding your checks to TXU Energy, PO Box 650700, Dallas, TX 75265-0700
  • Bank bill payment by using your bank’s bill payment site to send TXU an electronic check
  • In-person payment for real-time payments at TXU authorized locations or at retail stores like Ace Cash Express, Fiesta, Walmart, Kroger, Super S, and HEB

How long does TXU take to turn my power back on?

If your power gets disconnected, it can be restored within a few hours. Be sure to check power outage tracking pages for Centerpoint, Oncor, AEP, TNMP and Sharyland. The actual time to get the service back on will depend on your local TDU utility company.

How can I get out of my TXU contract?

You can cancel your contract by calling the TXU Energy customer service number at 855-545-5317 and informing TXU your decision to get out of your TXU contract. If you can cancelling your TXU service, consider enrolling with a highly reputable sister company of TXU called TriEagle Energy. You’ll find special discount rates on TriEagle plans at HomeEnergyClub.com.

If you are moving, you won’t have to pay an early cancellation fee. You can transfer TXU service to your new address, or find another TXU plan at better rates, suited to your needs. Check the Electricity Facts Label for your plan to determine the amount of any early cancellation fees if you have decided to switch providers.

How much is TXU Energy cancellation fee?

If you are moving away from your home, you should not be required to pay an early cancellation fee, called an early termination fee (ETF). If you are switching to another electric provider, you will generally be required to pay an ETF. Some TXU energy plans don’t have cancellation fees, such as the TXU FlexPowerSM. Each plan is different, and you need to check the Electricity Facts Label to determine the amount of the ETF before you sign up for a TXU plan. See our Electricity Facts Label guide at Home Energy Club.

Does TXU Energy do credit checks?

TXU does perform credit checks to determine your credit score and whether a deposit will be required. However, TXU also does not use your credit history to determine your electricity rate and kWh cost. For information on no deposit electricity and prepaid plans, visit HomeEnergyClub.com.

Does TXU Energy require a deposit?

New TXU Energy customers can get no deposit electricity if you satisfy any of the following:

  • Your credit rating is good
  • You qualify for the military waiver
  • You have documented proof of being a victim of family violence
  • You have no health insurance or are unable to pay for health services
  • You are over 62 years of age and have paid all electric bills to your past electric provider
  • Your payment history shows not more than one late payment and no outstanding bills in the last 12 months

Learn more about no deposit electricity at HomeEnergyClub.com.

How much is TXU Energy’s late fee?

TXU may charge 5% of your past due balance as a late fee. In 12 consecutive months after signing up, if you have no late payments, and have paid all your bills in full, TXU Energy will refund your initial deposit. See the Electricity Facts Label for each plan for additional fee information. Learn how to read the Electricity Facts Label with our handy guide.

Does TXU Energy give extensions?

TXU Energy does give bill pay extensions with deferred payment options to provide customers more time to pay their bills. Payment term extension provide additional flexibility in times of need. However, you cannot extend it beyond the next monthly billing date.

How do I get TXU Energy Aid?

War veterans and other eligible electric customers can keep their lights on with TXU Energy Aid. Call 211 or visit www.211texas.org if you or someone you know are experiencing severe financial hardship and need TXU Energy bill payment assistance.

Know more by calling TXU at 800-242-9113 or send an email to txuexec@txu.com. Texas residents who want to contribute can do so by emailing to energyaid@txu.com or include their donation in their monthly bill.

How does TXU’s average billing work?

TXU Energy Average Billing program works to protect you from peak power prices in Texas due to changes in seasonal highs. Even as wholesale prices vary, you will get regular, predictable monthly bills, making it easy to monitor your usage and budget.

 

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