Review TXU Energy electricity plans and rates which have been vetted with our TrustPlan™ process, and use our guides below to help you choose the right energy plan for your home.
TXU is one of the oldest and most trusted electric companies in Texas. Call TXU customer service direct at 800-818-6132.
TXU has a variety of plans to fit your budget, home and lifestyle, including:
- Free electricity plans, such as the TXU Energy Free Nights & Solar Days plan
- Solar energy plans, which include renewable energy to protect the planet
- Bill credit plans, which include a bill credit and provides relatively low fixed-rate pricing
Check for a TXU promo code on our energy promo codes page.
Compare TXU electric rates on their website to competing energy rates vetted to help protect you from bill surprises. Click on the names of the plans below to see details for dozens of plans from the best electric companies in Texas.
Compare TXU Energy Rates to Competing Electric Company Rates
TXU offers a variety of convenient residential electricity plans in Texas, many of which focus on providing renewable energy (green energy). TXU has plans that focus on providing convenient pricing perks based on your lifestyle, such as plans that include free electricity at nights, bundled rates, discounts for TXU, short-term contracts, and other features. Select electricity plans let you rely either entirely or partially on solar power during the day. You can reach TXU customer service at their toll-free phone number 800-818-6132.
TXU ENERGY FIXED VERSUS VARIABLE RATES
Whether you are looking for plans that allow you to lock in Texas electricity rates (fixed-rate plans) so you’ll have more predictable bills, or month-to-month variable rate plans that allow for cancellations at any time with no penalty, you can typically find a service that fits your needs with TXU. Also, TXU offers one-year and multi-year plans with fixed rates. Be sure to read the Electricity Fact Label for each energy plan with the help of our guide to determine if you’ll pay a higher rate for special features.
NO DEPOSIT ELECTRICITY
If you are interested in “no deposit electricity”, energy providers such as TXU do not require a deposit if you meet their minimum credit standards.
TXU ELECTRICITY RATES BY ZONE
TXU offers energy rates in Texas in all deregulated energy areas and cities (about 85% of the state). Rates will vary by transmission utility zone (TDU). For example, TXU Energy Houston rates, which are associated with the Centerpoint zone, and TXU Energy Dallas rates associated with the Oncor zone, will be different, as will rates for other zones. You may wish to perform a Google search for TXU electricity rates near me to compare against what you are paying now.
If you’re moving to a city in Texas, you’ll find helpful information on our Texas Cities electricity page, which includes links to Texas electric companies in Houston and electric companies in Dallas, and electricity-related information for many cities, such as energy rates, EV charging stations, and services available to help you reduce your energy bill and reduce your carbon output.
TXU may not always be the cheapest electric company or always have the best electricity rates, but it is one of the most established and respected light companies in Texas. TriEagle Energy, a sister company of TXU, is a highly trusted brand as well, and offers rates that are generally lower than TXU’s. Use our handy Texas electricity Savvy Shoppers Guide to help you choose the right plan for your home.
TXU Reviews & Ratings
While some customers have expressed complaints in TXU Energy reviews, the biggest issues that have been reported include disconnections after a missed bill and confusion regarding the billing process and procedures.
At Home Energy Club, we collect unbiased customer satisfaction data and reviews from independent reviews sites including the State of Texas Public Utility Commission Complaints Statistics and other review sources.
We use the information collected along with our Home Energy Club/Amazon customer rating survey results to determine a rating score for each energy provider.
HEC TXU Energy Rating Score: 4.5/5
TXU Energy Customer Ratings
TXU Energy shows relatively high rating scores on the reviewed categories. TXU received a score of over 4.5 in four of the five reviewed categories.
TXU Energy Customer Reviews
Visit our TXU Energy Reviews page to read more reviews and get more rating information.
It’s helpful to note that TXU reviews, like all reviews of major energy companies, tend to have a disproportionate number of negative comments because customers are much more apt to write a review if they’ve had a bad experience.
TXU has first-rate customer service, so make sure you call TXU phone number 800-818-6132 and speak with an operator about any questions regarding your bill.
TXU Renewable Energy Plans
TXU Energy offers green energy plans associated with renewable energy generation sources such as solar energy, which help to reduce CO2 and combat climate change. You would likely be surprised by the amount of CO2 emitted in association with traditional fossil-based energy plans.
The company provides several electricity plans in Texas connected with solar power. These plans provide consumers access to green energy purchased from the state’s solar farms. You are able to power your home with renewable energy in Texas, while avoiding the expense and complexity of installing your own solar panels.
Renewable energy may also be sourced from wind farms, biofuels, or hydroelectricity. While most energy providers in Texas draw on numerous sources of green energy, TXU is more focused on solar power as its eco-friendly power source. TriEagle Energy’s green plans are associated with multiple green sources, including wind and solar, and TriEagle’s green energy rates are usually quite a bit lower than those of TXU, even though both companies are subsidiaries of Vistra Energy. Check TriEagle rates here on Home Energy Club.
Moving to Texas? TXU Energy Has Other Services You’ll Need
TXU offers home protection plans that can cover your HVAC system, plumbing, appliances, and electronics. These home warranty products are available at several different coverage levels. Call TXU customer service direct at 800-818-6132.
Starting TXU Energy Service and Renewal
To start service with TXU, you must have a home, apartment or condo within a deregulated service area. You can receive no deposit electricity if you have good credit. Electricity deposits are fully refundable after a year of on-time payments.
You can begin the process of starting service at your new address online or by contacting new customer sales at TXU phone number 855-545-5206.
It’s best to never allow your energy contract to expire without either renewing or switching to a new plan or provider. If you allow your contract to expire, you can usually expect to be placed on an expensive default rate until you take action to renew or switch.
TXU Energy Phone Number and Login
TXU’s toll-free number is 800-818-6132, open 24/7. Account holders can check their customer information at the TXU login.
TXU Energy Customer Service
TXU customer service is available by phone 24 hours a day. You can reach a TXU Energy customer service agent at any time at 800-818-6132. You can also reach out to customer service online by filling out a form on the company’s web page.
Top Texas Electric Company Toll-Free Numbers
| Champion Energy: | 844-856-9388 |
| Cirro Energy: | 833-392-9778 |
| Discount Power: | 833-556-6491 |
| Gexa Energy: | 855-639-8212 |
| Green Mountain Energy: | 833-339-0421 |
| Just Energy: | 833-871-5317 |
| Lone Star Energy: | 888-853-2882 |
| Pulse Power: | 833-785-7797 |
| Reliant Energy: | 833-339-0416 |
| TriEagle Energy: | 888-380-4813 |
TXU Energy Bill Pay
TXU Energy bill pay is relatively intuitive and easy to understand. Though energy bill payment methods vary depending on the plan you choose, you can access your TXU bill pay information conveniently online through the TXU login page for MyAccount. This section of the site gives you important insights into your energy usage, pricing structure, and service, so you’re not hit with any surprises.
Your TXU Energy MyEnergy dashboard offers a Texas electricity chart with your energy usage, so you can see when your electricity usage peaks. The portal will also provide helpful tips on saving energy to reduce your electricity bill during those peak hours, and you can cut your personal CO2 at the same time.
Tips to Lower your TXU Energy Bill
Changing your power company isn’t the only way you can take control of your energy expenses. You can also reduce your utility bill by taking more mindful actions to control your electricity usage.
Plug major appliances into smart power strips that turn off on their own when there’s no activity. Use timers or smart apps to control your lights so they’re never left on. Simply set them to turn off when your family usually leaves for work and school. Install a smart thermostat (like a Nest Thermostat or Eco Thermostat) that will adjust the temperature automatically to use less heating and cooling energy at night and when the home is empty during the day. These measures will help your home become more efficient with minimal effort.
Switching, Moving and TXU Energy Cancellation Fees
Before you settle on a new energy plan, make sure you compare all your options. Once you’ve evaluated your home’s needs, read the Texas Electricity Facts Label (EFL) for each energy plan you consider. This is a state-mandated summary of what each plan offers. The simplified approach makes it easier to see how one option compares to another. Beware of problems with using the Power to Choose Texas government site for plan comparisons.
Available Now: If you are planning to switch from TXU, see special discounted rates on our home page from TXU’s sister company, TriEagle Energy.
Transferring your TXU Energy Plan
If you’re transferring your TXU service to a new home, you can put in a request online. For a modest fee, you can even schedule the exact date for the transfer. If you’re transferring your existing electric service into a new name or new party, you will need to speak with a TXU customer service representative over the phone to assist with the process.
Report a TXU Energy Power Outage
When you’re reporting a TXU Energy power outage, it’s important to understand the difference between a retail electricity provider (REP) and a transmission and delivery utility company (TDU, or TDSP). A REP purchases power from electricity generation companies and resells it to homeowners. TXU is a REP. TDUs are the entities that transfer that energy to your home.
If you have a TXU power outage, you will need to contact your TDU rather than TXU. These include Oncor Electric Delivery in the Dallas-Fort Worth area, CenterPoint Energy in the Houston area,Texas-New Mexico Power Company, and AEP Texas (two zones). You must reach out directly to these companies to handle outages. Bookmark our Texas Power Outage Guide for phone numbers of each TDU, which include:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- CenterPoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
About TXU
TXU Energy is a highly trusted electricity company in Texas, tracing its origins back to the Dallas Electric Company, which began providing power to North Texas in 1882. In 1912, The Texas Power & Light Company consolidated 13 electric companies under General Electric’s Electric Bond & Share Company. This would later become Texas Electric Service Company. After several other acquisitions and decades of growth, TXU launched in 1999 as a new brand for what was by then the Texas Utilities Electric Company.
When the competitive electricity market opened in Texas in 2002, TXU Energy offered service as a certified retail electricity provider (also called a retail electric company, light company, energy provider and power company). TXU has become a leader in energy provider technology, offering smart tools and services to help consumers understand and manage their electricity usage.
TXU Energy Business Information
TXU Energy’s headquarters in Texas are located in:
6555 Sierra Dr, Irving, TX 75039, United States
You can reach their corporate headquarters at +1 972-791-2888
If you want to sign up for a plan you can either enroll online or call 800-818-6132.
TXU Top Texas Cities Serviced
TXU Energy Top Texas Zip Codes Serviced
TXU Energy Frequently Asked Questions
Where to compare TXU Energy plans, rates, and reviews?
You can learn about TXU Energy plans, electricity rates, and customer satisfaction based on verified reviews and ratings on HomeEnergyClub.com.
The Home Energy Club comparison site uses its bargaining power with electric companies to deliver rates that are lower than the ones you’ll find on the energy provider sites for the same brands and term lengths. And each energy plan on the site is vetted to cut bill surprises. Plus, you’ll find thousands of verified reviews, ratings, and complaint statistics for over 40 electric companies, including TXU Energy, from objective sources such as the State of Texas, and Google and Yelp. Home Energy Club never charges a membership fee.
How to find a TXU Energy promo code for a rate discount?
Visit the TXU Energy profile page on HomeEnergyClub.com to see if our comparison site is featuring promo codes that provide instant rate reductions on TXU plans. You’ll find exclusive promo codes with special discount rates from the top electric companies in Texas on Home Energy Club.
What is TXU Energy Solar Days plan?
TXU Energy Free Nights & Solar Days is a free nights electricity plan with 100% renewable energy supplied to your home. You can enjoy free power all night, starting from 9 pm to 6 am. During the day, you get green electricity without having to install residential solar panels. The names and terms of TXU solar plans may change periodically, so check current plans for updated information. Compare other green energy and free electricity plans offered by top electric companies at HomeEnergyClub.com.
Is TXU Energy better than Reliant?
TXU Energy and Reliant Energy are both trusted electric providers and long-time leaders the Texas energy market. Both offer affordable electricity plans with a high level of customer service, and a large variety of energy plans to meet your needs and usage patterns. Your choice of the correct electricity plan ultimately depends on your home’s requirements, and it’s critical to view the Electricity Facts Label for each plan to determine its fit for your home and usage patterns. Compare reviews and ratings for TXU, Reliant, and other Texas electric companies on the reviews page at Home Energy Club.
How do I pay my TXU Energy bill?
Texas residential customers have the following convenient options to make their TXU Energy bill payment, and check out other details about TXU at HomeEnergyClub.com:
- Online TXU bill pay through MyAccount page using TXU Energy login or setting up automatic payments
- Phone TXU energy bill pay by calling at 800-818-6132
- Mail bill payment by forwarding your checks to TXU Energy, PO Box 650700, Dallas, TX 75265-0700
- Bank bill payment by using your bank’s bill payment site to send TXU an electronic check
- In-person payment for real-time payments at TXU authorized locations or at retail stores like Ace Cash Express, Fiesta, Walmart, Kroger, Super S, and HEB
How long does TXU take to turn my power back on?
If your power gets disconnected, it can be restored within a few hours. Be sure to check power outage tracking pages for Centerpoint, Oncor, AEP, TNMP and Sharyland. The actual time to get the service back on will depend on your local TDU utility company.
How can I get out of my TXU contract?
You can cancel your contract by calling the TXU Energy customer service number at 855-545-5317 and informing TXU your decision to get out of your TXU contract. You’ll find special discount rates on TriEagle plans at HomeEnergyClub.com.
If you are moving, you won’t have to pay an early cancellation fee. You can transfer TXU service to your new address, or find another TXU plan at better rates, suited to your needs. Check the Electricity Facts Label for your plan to determine the amount of any early cancellation fees if you have decided to switch providers.
How much is TXU Energy cancellation fee?
If you are moving away from your home, you should not be required to pay an early cancellation fee, called an early termination fee (ETF). If you are switching to another electric provider, you will generally be required to pay an ETF. Some TXU energy plans don’t have cancellation fees, such as the TXU FlexPowerSM. Each plan is different, and you need to check the Electricity Facts Label to determine the amount of the ETF before you sign up for a TXU plan. See our Electricity Facts Label guide at Home Energy Club.
Does TXU Energy do credit checks?
TXU does perform credit checks to determine your credit score and whether a deposit will be required. However, TXU also does not use your credit history to determine your electricity rate and kWh cost. For information on no deposit electricity and prepaid plans, visit HomeEnergyClub.com.
Does TXU Energy require a deposit?
New TXU Energy customers can get no deposit electricity if you satisfy any of the following:
- Your credit rating is good
- You qualify for the military waiver
- You have documented proof of being a victim of family violence
- You have no health insurance or are unable to pay for health services
- You are over 62 years of age and have paid all electric bills to your past electric provider
- Your payment history shows not more than one late payment and no outstanding bills in the last 12 months
Learn more about no deposit electricity at HomeEnergyClub.com.
How much is TXU Energy’s late fee?
TXU may charge 5% of your past due balance as a late fee. In 12 consecutive months after signing up, if you have no late payments, and have paid all your bills in full, TXU Energy will refund your initial deposit. See the Electricity Facts Label for each plan for additional fee information. Learn how to read the Electricity Facts Label with our handy guide.
Does TXU Energy give extensions?
TXU Energy does give bill pay extensions with deferred payment options to provide customers more time to pay their bills. Payment term extension provide additional flexibility in times of need. However, you cannot extend it beyond the next monthly billing date.
How do I get TXU Energy Aid?
War veterans and other eligible electric customers can keep their lights on with TXU Energy Aid. Call 211 or visit www.211texas.org if you or someone you know are experiencing severe financial hardship and need TXU Energy bill payment assistance.
Know more by calling TXU at 800-242-9113 or send an email to txuexec@txu.com. Texas residents who want to contribute can do so by emailing to energyaid@txu.com or include their donation in their monthly bill.
How does TXU’s average billing work?
TXU Energy Average Billing program works to protect you from peak power prices in Texas due to changes in seasonal highs. Even as wholesale prices vary, you will get regular, predictable monthly bills, making it easy to monitor your usage and budget.
