In our Texas electricity provider reviews, Just Energy ranked 6th out of 25 energy companies, with a rating of 4.5 out of 5. We gave the company high ratings for its plan options and bill predictability.
Just Energy is best for long-term price protection and offers up to 60-month contract terms. We don’t typically recommend long-term plans unless you secure a low, stable rate and plan to stay in the same location for the plan duration. However, prices change frequently and committing to a high rate over a lengthy contract period could lead to higher costs over time. That’s why the Simple Choice 12 is our top plan pick for predictable bills and stable rates.
Just Energy Electricity Plans
Just Energy offers eight electricity plans with contract options of 12, 24, 36 or 60 months. This range stands out, as most providers only go up to 36 months. All Just Energy plans have fixed rates but have varying benefits. We recommend the Simple Choice 12 plan for stable rates and predictable bills. With this plan, you’ll lock in your rate for a full year and enjoy straightforward pricing. The Simple Choice plan also comes in 24 or 36-month options if you prefer a longer plan.
Here are sample rates and plan options from Just Energy:
| Plan | Rate at 2,000 kWh ( ¢/kWh) | Term Length | Features |
|---|---|---|---|
| Sustainable Life Bundle – 12 | 15.5 | 12 months | No base charges or minimum usage fees |
| Days Free Plan – 36 | 17.1 | 36 months | Free electricity from 9:00 a.m to 4:00 p.m daily |
| Nights Free Plan – 36 | 18.2 | 36 months | Free electricity from 9:00 p.m to 7:00 a.m daily |
| Simple Choice – 36 | 16.3 | 36 months | Affordable fixed-rate |
| Renters Choice – 12 | 16.9 | 12 months | Freedom to cancel anytime with no fees |
| Mega Saver – 36 | 12.5 | 36 months | $150 bill credit with monthly usage ≥ 2000 kWh |
| Days Free Plan – 12 | 16.9 | 12 months | Free electricity from 9:00 a.m to 4:00 p.m daily |
| Nights Free Plan – 12 | 18.4 | 12 months | Free electricity from 9:00 p.m to 7:00 a.m daily |
| Weekends Free Plan – 12 | 17.5 | 12 months | Free electricity from 7 p.m Friday to 11:59 p.m Sunday |
| Mega Saver – 24 | 12.6 | 24 months | $150 bill credit with monthly usage ≥ 2000 kWh |
| Days Free Plan – 24 | 17.1 | 24 months | Free electricity from 9:00 a.m to 4:00 p.m daily |
| Nights Free Plan – 24 | 18.3 | 24 months | Free electricity from 9:00 p.m to 7:00 a.m daily |
| Weekends Free Plan – 36 | 17.1 | 36 months | Free electricity from 7 p.m Friday to 11:59 p.m Sunday |
| Basics – 60 | 16.7 | 60 months | Clear fixed-rate electricity No base charges |
| Simple Choice – 12 | 16.7 | 12 months | Affordable fixed-rate |
| Base Saver Plus – 24 | 16.9 | 24 months | $75 bill credit with monthly electricity usage ≥ 1000 kWh |
| Weekends Free Plan – 24 | 17.3 | 24 months | Free electricity from 7 p.m Friday to 11:59 p.m Sunday |
| Simple Choice – 24 | 16.5 | 24 months | Affordable fixed-rate |
| Basics – 24 | 16.9 | 24 months | Clear fixed-rate electricity No base charges |
| 100% Green Nights Free Plan – 36 | 18.8 | 36 months | Free electricity from 9:00 p.m to 7:00 a.m daily 100% green energy |
Rates are accurate as of February 2025 for the Houston zip code 77077.
Our Thoughts on Just Energy
Just Energy ranks among the top 10 electric companies we reviewed in Texas. In our Just Energy review, the provider scored a 4.5 out of 5 overall. It scores well for its wide variety of plan offerings, which meet the needs of many different customers. The 60-month contract length is a unique feature that could benefit those who secure a lower-than-average long-term rate.
It also earns high marks for its predictable energy costs and competitive energy prices. Most of its plans offer stable rates, which helps with bill predictability. We prefer companies with simple plans and rates that don’t change much based on usage levels. When you choose the recommended Just Energy plans, you can expect more predictable bills.
However, some of its plans offer enticing bill credits of up to $150, which can yield to very unpredictable energy bills. You can secure low rates based on your plan and usage, but if you don’t meet the bill credit requirements, your energy costs may spike. Since energy usage typically varies throughout the year, it’s difficult to predict whether your consumption will remain within the cheapest range. While many Just Energy plans charge rates higher than the Texas average of 15.61 cents per kWh, based on Energy Information Administration (EIA) data, several of them are also significantly cheaper than the statewide average. Comparing rates based on your usage to the state average helps ensure you’re getting a fair deal.
Pros and Cons
Pros
- Wide range of plan types
- Highly rated for bill predictability
- Contract terms from 12 to 60 months
Cons
- Many customer complaints
- Several plans are costly
- It may require a deposit
Just Energy Reviews
Just Energy has fairly mixed customer reviews online, earning a 4 out of 5-star rating on Google Reviews and a 1.16 out of 5 on the Better Business Bureau (BBB). The BBB also gave Just Energy an F rating.
The latest Google reviews show that customers are unhappy with customer service. They report that representatives were not helpful and mentioned how they gave inaccurate information about early termination fees (ETFs). Customers expressed feelings of being scammed and misled when the rates they paid didn’t match advertised prices.
The BBB gave Just Energy an F rating due to a pattern of complaints. The website states that Just Energy “has a pattern of complaints concerning door-to-door sales representatives who are using misleading sales tactics.” According to BBB, these issues have existed since 2018 and continue today.
However, older reviews from four months to a year ago show a more positive experience. Customers highlighted good customer service and helpful representatives.
“The rep was amazing getting me set up. We reviewed my old energy plan bill, and he was able to point out the hidden charges. I am very glad I switched,” Meggan M. said.
Others shared their preference for Just Energy over other providers. “I left Just Energy for one month, then realized I made a big mistake. Thank goodness I’m back with them,” wrote Somonia W.
Just Energy vs. Top Energy Companies
Just Energy earned a 4.5 out of 5 overall rating based on our provider review methodology. This score ties with Gexa Energy and ranks slightly below TXU Energy. Compare providers and top plan offers in the following table.
| Factor | Just Energy | TXU | Gexa |
|---|---|---|---|
| Our overall rating (out of 5) | 4.5 | 4.9 | 4.6 |
| Number of plans available | 8 | 10 | 16 |
| Top 12-month plan | Simple Choice 12 | Simple Rate 12 | Energy Saver 12 |
| Best feature | Long-term price protection | Time-of-use plans | Cheap prices |
Where Is Just Energy Available?
Just Energy offers electricity plans in all major transmission and distribution utility (TDU) service areas. Enter your zip code below to compare energy plans in your city:
Just Energy’s Electricity Facts Label
The electricity facts label (EFL) contains important information about your energy charges, TDU fees and contract terms. Comparing EFLs can help you choose the best plan for your home’s energy needs. Here’s an example EFL of Just Energy’s Simple Choice 12 plan and key terms to remember.
- Average price per kWh: Your EFL lists averages estimated on typical kWh usage. These prices offer an idea of what your rate might be, but reviewing your usage and the energy charge provides a more accurate estimate for your bills.
- Base charge: Just Energy charges a $4.95 monthly fee for electricity use for most plans. You pay this amount regardless of your usage. You won’t pay this fee with the Renter’s Choice plan.
- Energy charge: Your energy charge shows what you’ll pay per kWh. By comparing the charge to the average price, you can avoid gimmicky plans.
- TDU delivery charges: The pass-through distribution and customer charges are utility fees. You pay a distribution charge for the cost per kilowatt-hour and a monthly flat customer charge.
- Type of product: This section details whether the energy plan has a fixed or variable rate. Just Energy offers only fixed-rate plans.
- Contract term: This section shows your plan’s contract length, which includes 12, 24, 36 and 60-month options from Just Energy.
- Early termination fee: This is a fee you pay for canceling contracts before the end date. Just Energy charges a $175 cancellation fee.
- Renewable content: This section displays the percentage of your electricity plan that is renewable energy. The Texas average is 33%, but you can upgrade any Just Energy plan to 100% green energy for $9.99 a month.
- Other disclosures: The disclosure chart explains price variations during your contract term. Your fixed-rate plan energy charge remains steady, but TDU fees can vary.
Compare the average price per kilowatt-hour to the energy charge to get an idea of what your actual energy rate is versus what your rate might be when you qualify for assumed discounts. We captured this screenshot on January 16, 2025.
What Is the Best Way To Contact Just Energy?
You can contact Just Energy by phone or send an online message to its customer service team. Below, you’ll find a variety of Just Energy contact methods.
- Customer support: Call 866-587-8674
- Enrollment questions: Call 866-288-3105
- Reconnection or disconnection: Call 866-253-6480
- Website: Send a message online
- Outage reporting: Utility companies respond to and manage power outages. To report an outage, contact your TDU, not Just Energy.
How Do You Move or Transfer Service with Just Energy?
Just Energy transfers electric service based on the location of your new residence. To determine if your new address is in Just’s service area, you can call the customer service team. They’ll explain whether you can transfer your service or if you need to end your contract. If you’re moving outside the provider’s service area, you can terminate your contract without incurring an ETF.
Final Take: Just Energy Offers Competitive Rates But with Some Negative Customer Reviews
Just Energy offers a huge selection of energy plan options, from predictable and straightforward plans to bill credit plans that can cause bill surprises. The provider also has a range of term lengths, from 12 months to 60 months. We recommend comparing prices and plan options based on your typical usage and home energy needs. While you can secure a bill credit of up to $150, you may likely end up paying a very high energy rate in months when your usage doesn’t qualify for the account discount.
Before committing, evaluate your energy habits, review how each plan works and check customer reviews. Just Energy has many negative reviews that often highlight issues such as deceptive sales tactics, confusing rates leading to bill surprises and having to pay early termination fees multiple times.
Despite these recent negative reviews, Just Energy still has 4 out of 5 stars on Google Reviews, which is respectable for a company of this size. Before enrolling with any energy provider, we recommend comparing energy rates and researching customer reviews so you can make an informed decision.
Frequently Asked Questions About Just Energy
Will Just Energy charge me a cancellation fee?
Just Energy charges $175 when you cancel your plan before the end date. You won't owe the fee if you cancel within three days of enrollment or when moving outside of Just Energy’s service area.
Do the Just Energy rates shown include everything?
Advertised rates on Just Energy’s website and the plan’s EFL are the average price per kilowatt-hour. These rates provide an estimate, but your usage determines the actual cost. Multiply your typical kilowatt-hour usage by the energy charge and utility delivery fee for a more accurate monthly energy cost estimate based on how and when you use energy.
Does Just Energy run a credit check?
Yes, credit checks are a standard practice among Texas energy companies. It’s a soft credit check, so it won't impact your score. Energy suppliers use credit checks to determine whether you owe an enrollment deposit or not.
What is the best Just Energy electricity plan?
We recommend Just Energy’s Simple Choice 12 plan for a year of predictable bills. Just Energy offers a variety of plan options, so there may be a better fit for your needs. For example, if you shift higher usage to the weekend, Just Energy’s free weekend plan might lead to lower rates. Consider how you use energy and compare electric plans to choose one that suits your home.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
