TXU Energy Plans, Rates and Reviews

TXU Energy is a popular energy provider in Texas and one of the highest-rated companies in our reviews, earning a 4.9 out of 5 in our review. TXU scored perfect ratings for both customer service and customer retention despite 32% of respondents paying over $200 on their monthly energy bills.

In our February 2025 survey of 1,600 Texans living in deregulated areas of Texas, 63% of TXU customers stated that they would recommend TXU to a friend. 

TXU is headquartered in Irving and serves residents throughout deregulated cities in Texas. The company is known for its high-quality customer service and plan variety, but its plans come with a higher price tag. Its cheapest rates start at 15.5 cents per kilowatt-hour (kWh) for 1,000 kWh of usage. Learn more about TXU Energy plans, prices and customer reviews. 

TXU Energy Plans and Rates

TXU Energy offers a variety of energy plans to fit your needs, including fixed-rate and variable-rate options.

Based on our research, the Simple Rate 12 is the best plan TXU offers. This straightforward energy plan makes your monthly bill more predictable because rates are similar across usage tiers.

TXU Energy has an extensive list of other fixed-rate options that include bill credits or time-of-use benefits. For example, you’ll earn a $30 bill credit when you use at least 1,200 kWh per month when you’re signed up for the Saver’s Choice 12 plan.

According to TXU’s website, its GreenUp offering allows you to upgrade any plan to 100% renewable energy.

TXU also offers Seasons Pass plans that offer up to 50% off energy charges in the peak of winter and summer. The Daytime Pass plans offer 50% off energy charges during daytime hours from 9 AM to 5 PM.

In the past, TXU Energy has also offered tiered rates in its Clear Deal plans. However, at the time of writing, that plan is no longer on the TXU website. TXU also offers several time-of-use plans, including its Free Nights & Solar Day plan and its Live Your Free plan. While the Free Nights & Solar Days plan offers standard free energy during off-peak hours, the Live Your Free plan promises $0 energy rates on your days of highest energy usage.

However, time-of-use plans typically charge very high rates during paid periods to offset the free electricity, removing any value from the “free” periods.

TXU Energy also offers variable-rate plans, but we don’t recommend this plan type except as a short-term energy solution. The rates change on a monthly basis, which can cause serious bill surprises.

Our Thoughts on TXU Energy

TXU Energy is one of the highest-rated providers in our reviews, scoring about 9% above the 4.5 out of 5 overall Texas average. It earned perfect ratings in two categories: Customer service and customer retention, both of which scored 5 out of 5. 

TXU has a huge customer base, with the company having 23% of the total market in our survey, and many of its customers rate it very highly. However, it’s notorious for higher-than-average rates. In our research, we found that its rates tend to be significantly higher than the statewide average, which is 14.68 cents per kWh, according to the U.S. Energy Information Administration.

Despite its above-average rates, TXU customers appear to stay longer than those of other providers. The company has been in business for 23 years, and 44% of respondents have been with TXU Energy for over five years, 27% higher than the average. However, 11% said they pay between $251 and $300, significantly higher than the $135 national average electricity bill.

Other top companies, like TriEagle Energy, have fewer long-term customers, but only 6% reported paying between $251 and $300 on average. While TXU can be more expensive, depending on the plan, it is a solid option for those who prioritize customer care and a reputable company. 

TXU Energy Reviews

TXU Energy customers like the company’s plan variety, term length options and customer service quality. When asked about issue resolution, customers gave a strong rating of 4.7 out of 5. However, opinions on cost are divided, with 47% of customers mentioning cost as a downside to their experience with TXU.

Pros and Cons

TXU Energy offers some of the best customer service and one of the biggest plan selections.

TXU Energy vs. Top Texas Energy Companies

TXU Energy earns a spot in the top 10 among all providers we reviewed, with a rating of 4.9 out of 5. It ranks well compared to most light companies, earning higher marks than top competitors, such as Gexa Energy and TriEagle Energy.

Where Is TXU Energy Available?

TXU Energy offers plans throughout deregulated cities in Texas. Here’s a breakdown of where TXU operates based on the utility company.

• AEP Texas Central: Corpus Christi, McAllen, Victoria, Laredo, Harlingen
• AEP Texas North: Abilene, San Angelo, Alpine, Vernon
• CenterPoint Energy: Houston, Katy, Beaumont
• Lubbock Power & Light (LP&L): Lubbock
• Oncor Electric Delivery: Dallas, Fort Worth, Irving, Waco, Arlington, Temple, Round Rock, Midland, Odessa
• Texas-New Mexico Power (TNMP): League City, Glen Rose, Pecos, Angletoncor

What Does TXU Energy Charge in Your City?

Your electricity rate varies by location and energy usage. Generally, the farther you live from power sources, the higher you’ll pay in transmission and distribution utility (TDU) fees. You’ll find the TDU that serves your area listed on your energy bill or plan’s electricity facts label (EFL).

Who Should Pick TXU Energy?

TXU Energy is known for its wide variety of energy plans, including fixed rates, variable rates and renewable plans. While we generally recommend a 12-month fixed-rate plan without gimmicks, other options might better fit your usage and budget.

New to Texas

If you’re new to the Lone Star State and you want to find a straightforward energy plan from a top-rated light company, TXU Energy may suit your needs. While most of its energy plans feature confusing rate structures with hard-to-earn discounts, its Simple Rate 12 plan provides competitive rates with predictable monthly energy costs, making it an excellent choice for newcomers to deregulated energy.

Apartment Liver

Apartments generally require less electricity for heating, cooling and running appliances than single-family homes because it’s smaller in size. TXU Energy offers the Value Edge 12 plan with a cheaper energy charge when you use less than 1,200 kWh per month. The plan also offers a $30 bill credit discount when you use at least 800 kWh.

Green Energy Lover

TXU’s Free Nights and Solar Days is a 100% renewable energy plan for eco-conscious Texans. The plan offers free electricity from 8 p.m. to 4:59 a.m. and charges a higher-than-average energy rate during the day. While this plan offsets your usage with green energy, consider your typical usage habits before signing up. High daytime usage may result in higher bills, depending on your current electricity rate. 

Unpredictable Energy User

Energy usage varies throughout the year for most Texans, so TXU's Live Your Free 12 might provide benefits. This plan offers free electricity based on when you use the most, such as during the day, night or on the weekend. The plan automatically adapts each month based on your usage. We recommend understanding the energy charge and how the plan works before signing up to prevent surprise bills. 

Historically High Usage

The Solar Saver 12 plan might be a good fit for high-use households. It offers a $30 bill credit each month if you use 1,200 kWh or more and has the lowest energy charge for use between 1,201 kWh and 2,000 kWh. While energy charges increase for usage above 2,000 kWh, it still costs less than the Texas average. The average price increases due to the $9.95 monthly base charge for using electricity.

TXU Energy’s Electricity Facts Label

The electricity facts label (EFL) — a document required by the Public Utility Commission (PUC) — details everything you need to know about your energy plan, including the rate, base charges, TDU fees and other important contract terms.

Reading the EFL can help you avoid surprises on your bill. Here’s an EFL for TXU’s Simple Rate 12 plan and key terms.

• Average price per kWh: This is the rate you will pay based on your electricity use and other charges. The average helps you understand how the rate varies across usage levels, but the energy charge is more important for knowing your specific costs.
• Base charge: This is a monthly fee charged by TXU for electricity.
• Energy charge: This is the actual rate you’ll pay per kWh without any assumed discounts or credits.
• TDU delivery charges: These are the monthly charges levied by your local utility company to cover the cost of delivering electricity to your home. Utility companies typically use a flat charge and a fee per kWh consumed. 
• Type of product: This section shows the plan structure, such as fixed or variable rates.
• Contract term: This section shows how long your contract lasts, typically 12 or 24 months.
• Early termination fee (ETF): Cancelling your plan before the end of your contract may result in a fee. You’ll find the cost of the ETF in this section.
• Renewable content: This section shows how much of your energy plan is powered by green energy sources, like wind or solar. The average renewable content in Texas is 33%.
• Other disclosures: These explain how your price can vary throughout the contract. For a fixed-rate plan, your energy rate will remain the same, but delivery fees are still subject to change based on PUCT updates.

What Is the Best Way To Contact TXU Energy?

TXU customer support is available 24/7 at the phone number or email address below.

• Call: 866-278-4898
• Website: txu.com
• Email: Send an email

Outage reporting: Contact your utility company directly to report a power outage. Local utility companies manage the power lines and electrical infrastructure. As an electricity company, TXU can’t repair outages and doesn’t manage the local grid.

If you already have TXU, you can pay your bill by phone, by mail, in-person or through your online account.

Moving or Transferring Service With TXU Energy

If you’re moving to a new address within TXU Energy’s service area, you can transfer your service to your new address free of charge. Use the online portal or call customer support to transfer service to your new home.

Moving outside of TXU’s service area — or even to a new utility service area where TXU operates — means you’ll need to find a new provider. Fortunately, you’ll be exempt from any cancellation charges.

You can use our comparison tool to compare multiple energy companies at once. Simply enter your ZIP code and compare available plans in your area. When you sign up, your new provider will handle starting your new service.

Final Thoughts on TXU

TXU Energy stands out for its rave customer reviews and excellent customer service. The electricity company also offers a wide range of plan features and perks, making it a top choice for those who like options and aren’t overly concerned with their budget when energy shopping.

You’ll find more competitive energy rates from providers such as TriEagle Energy or Rhythm Energy. However, you’ll be hard-pressed to get better customer service from any other electricity company, based on our research.

Frequently Asked Questions About TXU Energy

Will TXU Energy charge me a cancellation fee?

If you cancel your fixed-rate energy plan before the contract ends, you’ll likely owe $150 to $395 in cancellation fees. But if you cancel the plan because you’re moving outside TXU’s service area, you won’t have to pay the fee. Some TXU Energy reviews mentioned customer support helped waive the fee, so it’s worth asking if you qualify for a waiver. You won’t pay an ETF with a variable-rate plan because it has no contract.

Do the TXU Energy rates shown include everything?

Yes, the advertised rate includes utility delivery fees. However, these advertised rates also assume qualification for discounts, which can make them misleading. Review the average rates at all usage levels to see what rate you may pay depending on how your energy usage varies from month to month.

Does TXU Energy run a credit check?

Yes, TXU Energy typically runs a soft credit check to see your credit score and payment history. This check won’t ding your credit. Depending on the results of your credit report, you might have to pay a deposit to secure your plan. Typically, after 12 months of paying your bills on time, you’ll get a refund. You can avoid a deposit if you have a strong credit score or seek out a prepaid energy plan with no deposit requirements. Payless Power is our top pick for prepaid energy.

What is the best TXU Energy electricity plan?

Our pick for the best TXU Energy electricity plan is the Simple Rate 12, which offers a reasonable rate and predictable energy bills. The Clear Deal plan is another viable option with relatively predictable monthly energy costs.

How We Rate and Review Texas Electricity Companies

With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.

We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:

• Customer satisfaction (30%)
• Customer retention (30%)
• Online experience (20%)
• Customer experience (20%)