Stream Energy is a national energy provider offering electricity rates and plans in Texas. While it doesn’t have the cheapest rates, its prices are affordable when compared to other fixed-rate plans with fairly straightforward prices.
While it was a multi-level marketing company, it’s now owned and operated by NRG. That means it has the backing of one of the biggest names in Texas electricity.
Stream Energy Electricity Plans
Stream Energy’s Texas plans include a number of one-year and multi-year fixed-rate terms, as well as variable-rate plans that can change monthly.
Here are some sample Stream Energy rates, collected in February 2025 for a home in Houston, TX.
| Plan | Price (¢ per kWh at 2,000) | Term Length | Features |
|---|---|---|---|
| Smart Choice 24 plan | 17.5 | 24 months | Fixed-rate plan |
| Smart Choice 36 plan | 16.9 | 36 months | Fixed-rate plan |
| Simple & Secure 36 Month Plan | 18.5 | 36 months | TDU Charges included in rate No minimum usage charge |
| Green & Clean 24 | 18.5 | 24 months | 100% renewable |
| Simple & Secure 24 Month Plan | 18.9 | 24 months | TDU Charges included in rate No minimum usage charge |
| Green & Clean 12 | 18.9 | 12 months | 100% renewable |
| Conserve and Save 12 | 19.6 | 12 months | Lower rates for usage under 1,000 kWh |
| Flex Choice Intro | 19.9 | month-to-month | variable-rate plan |
While it doesn’t have the best rates, it’s straightforward prices don’t include gimmicks that cause billing surprises. It’s one of the more stable light companies in Texas.
Popular Stream Energy plans include:
- Simple & Secure plans
- Conserve & Save plans
- Secure Choice plans
- Green & Clean plans
All of these plans have fixed, affordable rates. That said, to get it’s best rates, you’ll have to enroll in a longer-term contract. The term lengths typically range from 12 to 36 months.
Other key features of these plans include:
- Fixed rates
- Transmission & Distribution Utility (TDU) fees
- Early Termination Fees (ETFs)
Stream also offer a month-to-month, variable rate plan, called the Flex Choice Intro. We don’t often recommend these plans because their prices vary based on demand, which can result in shocking bill surprises later on.
If you’re looking for free electricity usage plans or energy plans with no deposit and no credit check, Stream doesn’t typically offer these types of plans.
Stream’s Green Energy Plans
Stream offers 100% green energy through their Stream Green program.
It includes any electricity plan that is sourced from renewable energy. The Green Certification of a plan is a confirmation that the company purchased Renewable Energy Credits (RECs).
That means that clean energy was added to the Texas electric grid on behalf of customers who purchased their “eco+” add-on or enrolled in a green energy plan.
Our Thoughts on Stream Energy
Stream Energy is an experience Texas electricity company with highly-rated customer service. Stream Energy earned 4.6 out of 5 stars, according to our rating methodology. The company earned high-scored in customer satisfaction (4.8/5) and customer service (4.8/5).
In our 2025 energy survey, we asked real customers how their issues were handled when they had to reach out to Stream Energy. On average, customers rated their issue resolution a 4.2 out of 5 stars.
64% of our Stream Energy survey respondents said they would recommend stream to a friend.
Pros and Cons
Pros
- Highly-rated customer service
- Green energy plan options
- All-inclusive plan option
- 20+ years of experience
Cons
- Higher rates on conserve energy plan
- Cancellation fees $150+
Stream Energy Reviews
Stream Energy has fair to good rating scores. They even got a score of over 4.8 in one of the four categories.
About Stream Energy
Owned by NRG, Stream Energy is a Texas electric company servicing more than 700,000 residential customer equivalents. It offers fixed-rate and variable-rate energy, as well as clean energy plans. Since its founding in 2005, it has expanded its services, adding commercial energy, natural gas services, and wireless and home services.
Stream provides energy services in Georgia, Pennsylvania, Maryland, New Jersey, New York, Washington D.C., Illinois, Delaware, Texas, and Ohio. The company has grown through a combination of multi-level marketing (MLM) and traditional marketing.
You can use the Stream Connect App or call a customer care agent at the phone number below.
Customer Support: 888-685-7693
- Monday – Friday from 7 am – 10 pm CT
- Saturday – Sunday from 8 am – 5 pm CT
Go to the Stream customer login page to access your account.
Business Information
Their headquarters are located at:
2745 Dallas Pkwy Suite 200, Plano, TX 75093
You can reach their corporate headquarters at 888-685-7693.
Starting Energy Service
Signing up for service with Stream Energy takes about 10 minutes online or over the phone.
Depending on your credit score or payment history, electricity companies in Texas may require a deposit for regular, non-prepaid energy plans .
Stream Energy Bill Pay Options
Stream Energy offers convenient bill pay options.
- Pay online using the customer bill pay page
- Pay over the phone by calling 888-685-7693
- Pay via app using the Stream Energy app
- Pay by mail, sending payments to P.O. Box 650261 Dallas, TX 75265-0261
- Pay in-person at CheckFreePay, Barri Financial Group, or Fidelity Express locations
Here’s a pro tip: when paying by mail, send your payment at least three business days before the due date on your bill to avoid a late fee .
Cancelling or Transferring Your Stream Energy Service
If you’re moving, canceling plans, or switching companies, finding the best energy supplier with the cheapest rates can be challenging.
Transferring your Electricity Service
It’s easy to transfer your service with Stream Energy to your new address in Texas. Just call the provider and provide them with your new address and the date of your move.
Be sure to notify the company at least 30 days ahead of your move to make sure you don’t experience any lapse in service.
How Do I Cancel Stream Energy?
You can easily cancel your Stream plan by calling 888-685-7693 or by contacting them online.
If you cancel your contract before its end date, you may owe a cancellation fee, or Early Termination Fee (ETF).
Note that Stream often has higher ETFs, ranging from as low as $150 to as high as $395, depending on the length of your contract. Check the EFL to find your plan’s exact cancellation fee .
Report a Power Outage
Experiencing a power outage? Be sure to report it directly to the Transmission and Distribution Utilities (TDU) in your area. As a Retail Energy Provider, Stream doesn’t correct outages or maintain lines.
To report a power outage, contact your local TDU at the following numbers:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- Centerpoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities (now Oncor): 888-313-4747
Stream Energy Zip Codes Serviced
Stream Energy provides electricity plans in most deregulated cities in Texas. Enter your zip code below to compare the top energy providers in your area:
Stream Energy Frequently Asked Questions
Is Stream Energy a good company?
Stream Energy is a good and reputable company, but they don’t have the cheapest rates in Texas.
That said, their rates are relatively affordable, and their plans have simple pricing structures, which can help reduce the odds of a shocking bill surprise.
Historically, they had a fairly negative reputation, but since their purchase by NRG, they appear to be turning things around. They now have more than 1,000 verified customer reviews with a solid 4-star rating.
Depending on your energy budget and your energy usage, they may be a good company for you.
Who bought Stream Energy?
In 2019, Stream Energy was bought by NRG Energy, one of the most well-established electricity suppliers out there.
NRG also owns other major Texas electric companies, including Reliant Energy, Cirro Energy, Green Mountain Energy, Discount Power and XOOM Energy.
Does Stream Energy require a deposit?
Yes, Stream typically requires a deposit for folks who don’t meet their credit requirements.
Their deposit is refundable after 6 months of on-time bill payments. While the supplier doesn’t offer no-deposit electricity plans with no credit check, they do offer deposit waivers for eligible customers.
Where is Stream Energy available?
Although they’re headquartered in Dallas, TX, they offer energy services throughout the Lone Star State, and in several other states, including New York, Illinois, Ohio, Pennsylvania, and more.
They even offer home electricity services to customers in Washington, D.C.
How We Rate and Review Texas Electricity Companies
With dozens of providers and hundreds of plans available in the deregulated Texas market, choosing the right one can feel overwhelming. We created a comprehensive rating methodology to help you cut through the complexity and find the best electricity plan for your needs, whether you're moving to Texas or looking to switch providers.
We've researched dozens of Texas electricity providers and scored them out of 5 stars based on results from our 2025 energy survey of 1,600 Texans, scoring providers on customer satisfaction, experience and retention. Here's how these core factors weighed into our ratings:
- Customer satisfaction (30%)
- Customer retention (30%)
- Online experience (20%)
- Customer experience (20%)
