TXU Energy is one of the oldest, most trusted electric companies in Texas, offering affordable electric rates with competitive pricing. We rated TXU Energy as one of our top electricity providers in Texas with an overall score of 4.5/5.
They have a variety of plans to fit your budget, home and lifestyle, including:
- Free Nights & Solar Days plans
- Season Pass plans
- Bill credit plans for low, fixed-rate pricing
Compare rates on their website to cheap plans vetted to help protect you from electric bill surprises. Click on the plans below to learn more.
Call their customer service at 855-898-0060.
TXU Energy Rates & Plans
TXU offers a variety of convenient residential electricity plans in Texas, many of which include green energy.
Their plans provide pricing perks based on your lifestyle and include free electricity at nights, bundled rates, short-term contracts, and other features. Some of their most popular options are time-of-use plans.
Free Nights & Solar Days
TXU Energy Free Nights & Solar Days is a “free” electricity plan with 100% renewable energy content.
You’ll enjoy free power all night, from 8 pm to 5 am. During the day, you’ll get solar energy without having to install solar panels.
Wondering, “What are the off-peak hours for TXU Energy?” The answer is off-peak hours are during those free nighttime periods, from 8 pm to 5 am.
Note that the names and terms of their plans may change periodically, so check current plans for updated information.
Season Pass
Season Pass is another time-of-use plan, delivering 50% off your electricity rates during high demand seasons.
The Season Pass discount applies from June 1 to August 31, and again from December to February 28.
Key features of both of these plans include:
- Discounted rates during select times
- Transmission & Distribution Utility (TDU) fees
- Early Termination Fees (ETFs)
- Competitive electricity rates
Note that “free electricity” plans, or time-of-use plans, show low rates based on averages. Actual rates vary based on when you use most of your energy.
Rates charged during paid times are often quite high. If your usage falls outside free times, you may get a nasty bill surprise. Bill shocks are also common on plans with bill credits if your usage strays outside a set kWh range.
While they aren’t always the cheapest electric company, they’re one of the most established, respected companies in Texas. For a highly trusted brand with cheaper energy rates, consider TriEagle Energy, TXU’s sister company.
Check our promo codes page to see which companies have promo codes now.
TXU also has a range of other popular plans, such as:
- TXU Simple Rate 12
- TXU Saver’s Choice 12
- TXU Daytime Pass 12
- TXU Free EV Miles 12
- TXU Solar Buyback Match 36
Renewable Energy
TXU Energy offers green energy using sources like solar energy, helping reduce CO2 and combat climate change.
Many of their most popular plans are 100% clean energy, including their Free Nights & Solar Days plan.
They also offer electric vehicle-friendly plans, like their Free EV Miles plan.
Their renewable energy plans give Texans access to green energy purchased from the state’s solar farms. That means you can get solar power without the burden of buying and installing your own solar panels.
If you already have solar panels, consider their Solar Buyback Match plan. It lets you lock in low, fixed rates while also getting bill credits for excess solar power generated by your panels.
TXU Energy Reviews & Ratings
Reading verified TXU customer insights and ratings is a critical part of researching any electric company.
That’s why we at Home Energy Club collect unbiased customer insights from independent sites like the State of Texas Public Utility Commission Complaints Statistics, Google, and other third-party sources.
We use the information collected along with our staff’s expert opinions to score each electric company.
While some customers have complaints, the biggest issues include disconnections after a missed bill and confusion about the billing process.
Due to their quality service and trusted reputation, we rate them very highly.
HEC TXU Energy Rating Score: 4.5/5
Customer Ratings
The company has high scores on all categories, with a 4.5 or higher in four out of five categories.
Customer Reviews
Visit our TXU Energy Reviews page to get more info.
Note that even top power companies have negative comments because customers are apt to write after a bad experience.
Moving to Texas? Explore Other Services
In addition to home energy services, the light company offers home protection plans that can cover your HVAC system, plumbing, appliances, and electronics.
From Lubbock to Houston, no matter where you’re moving to in Texas, they may be a good choice for you.
Plus, their home warranty products are available at different coverage levels.
Call 855-898-0060 to learn more.
Starting Energy Service
You can easily start your energy service online or over the phone.
Like most light companies, they may require some form of identification to start your service.
Does TXU Energy require a deposit?
Yes, they typically require a deposit, although some customers can get no-deposit electricity if you satisfy any of the following:
- You have good credit
- You’re an active duty or military veteran
- You’re a victim of family violence
- You have no health insurance or can’t pay for health services
- You’re 62 years or older and have paid all bills to your past provider
- You can provide a letter of credit from your past provider
Customer Service
TXU has first-rate customer service that operates 24 hours a day. You can reach them at any time at 855-898-0060.
You can also contact customer service with a form on their website.
Bill Pay
Many customers want to know, how do I pay my TXU Energy bill? The answer is, they make understanding and paying bills fairly easy and straightforward.
They have a range of payment methods, including:
- Online bill pay through MyAccount page
- Phone bill pay by calling at 855-898-0060
- Pay by mail sending payments to PO Box 650700, Dallas, TX 75265-0700
- Pay by electronic check using your bank’s bill payment site
- Pay in person at authorized locations
If you want to lower your bill and save money, check out our tips for saving energy and reducing your bill.
Switching, Moving, Cancellation Fees
Before switching, transferring, or canceling your current energy plan, make sure you compare all your options. Start with our Savvy Shoppers Guide for easy tips on choosing the right plan for your home.
Once you’ve evaluated your home’s needs, read the Texas Electricity Facts Label (EFL) for each energy plan you’re considering.
Understanding your EFL
Whether you’re switching plans or providers, be sure to consult the Electricity Facts Label (EFL). The EFL provides an apples-to-apples comparison of rates based on average usage levels, 500 kWh, 1,000 kWh, and 2,000 kWh.
Get the most out of the EFL with Smart Meter Texas, which helps you find your home’s exact energy usage. Check out our Smart Meter Guide to learn more.
Transferring your service
When transferring your TXU service, simply submit a request online or via telephone. Provide 30 days notice to avoid any loss of service.
For a modest fee, you can even schedule the exact date for the transfer. Note that if you’re transferring your existing electric service into a new name or to a new party, you’ll have to do so over the phone.
How can I cancel my TXU contract?
You can cancel your contract over the phone or online.
If you terminate your plan before the end of your term, you’ll owe an Early Termination Fee (ETF) unless you’re moving or there’s 14 days left in your term.
Currently, their cancellation fees vary depending on the length of your contract, ranging from $150 to $395. Be sure to check your plan’s EFL to find its ETF.
Available Now: If you’re planning to switch, see special discounted rates from their sister company, TriEagle Energy.
Report a Power Outage
When reporting a TXU Energy power outage, contact your Transmission and Distribution Utility (TDU) directly for the fastest service. Energy providers don’t correct outages and will only redirect your call to the utility company. Learn more about the difference between REPs and TDUs.
Below is the contact info for current Texas TDUs:
- Oncor: 888-313-4747
- AEP: 866-223-8508
- CenterPoint Energy: 800-332-7143
- Texas New Mexico Power (TNMP): 888-866-7456
- Sharyland Utilities: 800-545-4513
About TXU
TXU Energy is a highly trusted electricity company in Texas, tracing its origins back to the Dallas Electric Lighting Company, founded in 1882.
In 1912, The Texas Power & Light Company consolidated 13 electric companies under General Electric’s Electric Bond & Share Company, later becoming Texas Electric Service Company. TXU launched in 1999 as a new brand.
When Texas’ energy market was deregulated in 2002, they offered service as a certified retail electricity provider. They’ve become a tech leader, offering smart tools and services to help Texans understand and manage their electricity usage.
Business Information
Their headquarters in Texas are located at 6555 Sierra Dr, Irving, TX 75039, United States.
You can reach their corporate headquarters at 972-791-2888.
Deregulated Cities | ||
|---|---|---|
Houston | Dallas | Fort Worth |
Katy | Laredo | Waco |
Midland | Corpus Christi | Frisco |
McAllen | Galveston | Irving |
See all deregulated cities in Texas.
Top Texas Zip Codes Serviced
TXU Energy Frequently Asked Questions
Is TXU a good company?
Yes, TXU is one of the most well-established, trusted energy providers in Texas.
With more than a century of experience, they’re relied on by millions of Texans. They have fairly positive ratings, with a 4-star rating on Google from thousands of verified customer reviews. Top reviews highlight their customer service and help saving money.
To see if they’re a good fit for you, read their reviews and compare them to other top electric provider reviews.
Is TXU Energy better than Reliant?
TXU Energy and Reliant Energy are both trusted electric providers and long-time leaders in Texas.
Both offer affordable electricity, quality customer service, and a variety of plans to meet your needs. Which energy supplier is best for you depends on your home’s energy requirements.
To find the best provider for your needs, read the EFL for their plans. And be sure to compare electric rates from other top providers.
How much is TXU Energy’s late fee?
They may charge 5% of your past due balance as a late fee.
Does TXU Energy give extensions?
Yes, TXU Energy offers bill pay extensions, providing flexibility in times of need. However, you can’t extend it beyond the next monthly billing date.
How do I get TXU Energy Aid?
War veterans and other eligible electric customers can keep their lights on with Energy Aid. Call 211 or visit www.211texas.org if you or someone you know are experiencing severe financial hardship and need bill payment assistance.
You can contribute by emailing energyaid@txu.com or donating in your bill.
How does TXU’s Average Billing work?
Their Average Billing program works to protect you from peak power prices in Texas due to changes in seasonal highs.
Even as wholesale prices vary, you’ll get regular, predictable monthly bills, making it easy to monitor your usage and budget.
