Gexa Energy Reviews (2000+ Verified)

Available Now: While you are checking Gexa reviews, get special discounted Gexa Energy rates that are lower than their regular rates by calling Gexa toll free at 855-639-8212. Or you can enroll on Home Energy Club (enter your zip code for plans), or use our exclusive Gexa Energy promo code “GexaTX” on Gexa’s website page (click here) where the promo code is applied.

Gexa Energy Reviews

Below are links to Gexa Energy review pages on major review sites that don’t market electricity to give you information which is more impartial. You’ll find over 1,000 on Google alone. Providing you with Texas electric company reviews from numerous credible review websites gives you a more complete picture of customer viewpoints so you can make an informed choice.

See our Gexa Energy Texas profile page for details about the company and our Texas Electricity Companies Reviews main page, which includes information about competing electric companies. The reviews below provide additional types of certified information.

Gexa Reviews on Google Reviews
Gexa Reviews on Yelp Reviews

Note that often a disproportionate number of customers who post reviews on energy providers are doing so to make a complaint, so we encourage you to look at the substance and patterns of reviews to gain insights, rather than focus simply on ratings and the ratio of negative reviews.

Home Energy Club vets all energy plans with our TrustPlan process, and we use surveys of random Texas residents to learn their opinions of energy providers to assist us in deciding which electric companies to exclude from our site.

Gexa Energy Ratings

At Home Energy Club, we collect customer satisfaction data on more than 40 Texas Electricity Companies from a combination of independent review sites, the State of Texas Public Utility Commission Complaints Stats, and other sources.

We combine third party information with our Home Energy Club/Amazon customer rating survey results so we can assign a rating for energy providers, such as Gexa Energy.

HEC Gexa Energy Rating Score: 4.5/5

Gexa Energy Customer Ratings

Gexa has relatively high scores on the reviewed categories compared to other Texas energy providers. Gexa’s best rating is for plans and pricing, with a 4.7 out of 5 score.

Gexa Energy Customer Reviews

Gexa Energy Reviews Frequently Asked Questions

Where to find objective Gexa Energy company reviews and ratings?

Objective ratings, reviews, and complaint statistics for Gexa Energy and other energy providers are found at Home Energy Club. The site uses only independent sources, such as:

  • The Public Utility Commission of Texas
  • Google Reviews and Yelp Reviews
  • HEC/Amazon surveys of Amazon’s customer base

For 40-plus electric companies in Texas, you can view ratings, reviews and complaint statistics at

How does Gexa Energy’s rating compare to other electric companies?

To compare and rate the current Top 13 Best Electric Companies in Texas, an objective vetting process is used by, along with consumer data, independent reviews and ratings sources, and industry knowledge. Gexa Energy is consistently a company with high ratings, and the current list of the best energy providers in Texas includes:

Go to Home Energy Club for objective ratings, reviews and special discount rates. No membership fees.

Who compares electricity plans of Gexa Energy?’s unbiased TrustPlan™ vetting process is used to compare Gexa Energy plans in Texas with those of other energy providers. Choosing the best energy plan for your home is made convenient by the premier comparison site, a free service that includes:

  • Comparing plans side-by-side in a table with the “Compare Plans” feature, which allows you to view the early termination fees, and rates based on numerous usage levels for all electric companies you select
  • “Plan Details” popups provide details on each energy plan, including the estimated amount of your monthly bill
  • Gexa Energy offers “Happiness Guarantees” on plans, which allows you to switch to one of their other plans if the first choice isn’t a good fit for your home

Home Energy Club continually develops tools to help Texas residents reduce the chances that they will be faced with electricity bill surprises.

What are problems with electricity company review sites?

Energy plan review sources listed below have potential problems because consumers seeking honest reviews can encounter misleading information about energy companies. According to Home Energy Club, the premier comparison site and energy consumer advocate in Texas, some of the problems include:

  • Government comparison sites: the Power to Choose Texas site and other government-run electricity rate platforms have a history of severe gaming among some providers, resulting in large numbers of consumer complaints
  • Texas energy plan review sites: customer reviews are organized in a way that benefits fee-paying providers on some electricity sites which market plans (Home Energy Club does not sell special treatment)
  • Major independent review sites: although generic review sites where electricity is not sold are often independent sources, the “gaming” strategies of some providers may result in misleading reviews

Go to for reviews and complaint statistics from numerous independent, unbiased sources.

How good is Gexa Energy?

Based on ratings from numerous independent sources, Gexa Energy is considered to be a good electric company. View Gexa reviews and ratings at Home Energy Club. Here are popular Gexa features:

  • Some of the cheapest electricity rates in Texas
  • Gexa offers a unique 60-day Happiness Guarantee
  • Valuable credits on monthly bills
  • Billing assistance programs

Check the Texas electricity providers reviews page on to compare Gexa Energy with other electric companies.

How to find a Gexa Energy promo code to get a rate discount?

How to get an instant discount on Gexa Energy rates with promo codes:

  • Use’s exclusive promo code “GexaTX” when enrolling on the Gexa website
  • Click on the direct link to the Gexa site landing page that displays their discount rates

On Home Energy Club, you will also find special discount rates and exclusive promo codes from other top energy providers in Texas.

Why does Power to Choose (government site) get many complaints?

The electricity plan comparison site operated by the Texas state government, Power to Choose, has been a target of consumer complaints year after year. See below the causes of complaints and related responses:

  • Unscrupulous energy providers have long been “gaming” the website with deceptive gimmicks
  • Plans are often displayed that show very low gimmick rates, causing energy bills to be much higher than customers expect
  • The outcry of unhappy customers has not gone unnoticed among state leaders, who have considered ending the website
  • The Public Utility Commission Chairman suggested reconsidering the state agency’s operation of a commercial website

The best alternative to Power to Choose in Texas is consumer-friendly, which is dedicated to eliminating gimmicky plans that lead to bill surprises. The free service fills the consumer demand for trustworthy providers and plans with its unique manual vetting of each plan using TrustPlan™.



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You should always read a plan’s EFL details to decide if it’s a fit for you, but our system does the tedious math to help you compare estimated costs. Of course, your future bill amounts will depend on your future usage.

You will find a widget on Home Energy Club which fetches your home’s energy usage data from Smart Meter Texas (SMT) and runs calculations of the rate structures of energy plans to help you conveniently estimate the cost of energy plans you are considering, based on your prior 12 months of energy usage as reported by SMT.

In one of the text panels of the widget, you will see an authorization button. By checking the permission box above the fields in which you enter your name and email address, and clicking on the authorization button, you are authorizing Smart Meter Texas to provide us with your location’s energy usage information so that our system can run cost calculations. It’s important to note that errors can occur when developing and running calculations, and the Company does not guarantee that its cost numbers are correct. You should always read the Electricity Facts Label (EFL) for each energy plan you are considering before enrolling, and make an independent decision on whether the plan is an appropriate fit for your home based on your own calculations and all the information disclosed by energy providers in the EFL.

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