Pronto Power Rates, Reviews & Plans (December 2024)

Pronto Power is a no-deposit electric company that specializes in prepaid electricity plans for customers who want to avoid a deposit.

Their plans come with the option to switch to a monthly plan after 90 days with no disconnection.

Pronto prepaid energy plans don’t require a credit check and their energy rates are competitive with other pay-as-you-go plans in the Texas electricity market.

They offer same-day service, and they claim that 98% of new customers get service within an hour. To see if they’re right for you, compare their rates to those of Payless Power.

Compare Pronto Power to Payless Power

Texas energy rates are changing more frequently as they are impacted by the volatile price of natural gas and the high demand caused by extreme weather.

Customer Reviews

To determine if Pronto is the right electricity provider for you, we recommend considering customer reviews. Below, you’ll find a live stream of Pronto Power customer reviews.

They don’t have the highest ratings, but newer customer reviews seem fairly positive.

You can learn more about Pronto’s quality and performance by comparing their reviews to reviews of other Texas electricity providers.

Compare Pronto to Other Competitors

Prepaid Electricity Plans

Pronto Power rates and plans are designed to be accessible, with no credit check and no deposit. With a prepaid plan, you only pay for the energy you use.

They also require no Social Security Number, simplifying the sign-up process.

Pronto Power plans do require a minimum balance to sign up, but it’s a small balance, and counts toward your initial Pronto Power pay bill.

Pronto keeps you updated on your current balance on a daily basis via text, email, or both, with billing occurring daily at 7 am. As long as a positive balance is maintained at the time of billing for 90 days, you’ll be able to transition to a monthly electricity plan.

You can view their power rates on their website by entering your zip code. Alternatively, you can call the Pronto Power phone number at 844-621-2852.

Electricity Plan Features

Second Chance Credit

The headline feature of Pronto Power plans is their second-chance credit system.

This system offers customers a monthly billing plan without having to go through a credit check, fork over a deposit or provide a Social Security Number.

If a customer maintains a positive balance in their account at the time of billing for 90 days, they become eligible for the monthly payment plan.

Flexible Payment System

Pronto Power gives free extensions on payments, if requested, so you can get a little more time to pay if needed.

Another option Pronto offers to customers that need a bit more time to pay is a deferred payment plan, where Pronto will cover any negative balance plus $20, payable in weekly installments with no interest.

The deferred payment plan will, however, invoke a switch-hold on the account, preventing customers from switching power companies until the loan is repaid.

Daily Usage Notifications

To help customers with account management, Pronto Power sends their customers daily updates on their electricity usage in kWh.

These account management notifications also include their remaining balance so customers can keep track of their power plan.

Straightforward Pricing

Pronto Power plans don’t pack any hidden fees. In fact, there aren’t even fees for disconnection or reconnection.

To reconnect service after a disconnection, the customer must pay the negative balance plus $20. The $20 is not a fee, but instead goes towards putting the customer’s balance back in the black.

No Disconnection Mondays

Pronto Power doesn’t begin billing accounts for the week until 10 am on Tuesday to give customers ample time to go make a bank deposit or otherwise make arrangements to send their payment.

If you choose Pronto Power, keep in mind that their plans are variable rate plans. This means that your rate will change from month to month. For true price protection, we encourage Texans to consider fixed-rate energy plans.

If you need no-deposit energy and want peace of mind from a fixed rate, consider Payless Power, one of the best prepaid light energy companies in Texas.

While Pronto Power rates appear low, they will change from month to month. That can make it hard to predict what you’ll pay for your energy usage.

Savings with Pronto Power Referrals

Pronto Power offers a $20/$20 refer-a-friend program.

By referring a friend, both the existing customer and the new customer get a $20 credit on their account. You can collect this credit as many times as you can successfully refer people.

To take advantage of this program, the new customer must provide identifying info (full name, phone number or account number) about the person who referred them for both parties to receive the credit.

Sign-up Process for No-Deposit Lights

Pronto’s ease of enrollment is one of the hallmarks of their sign-up process.

You can see current rates for their pay-as-you-go plans in your service area on their website by entering your zip code. You can also call their sales department at 844-621-2852.

They require no deposit, no credit check and no social.

To sign up, you need a phone capable of sending and receiving SMS messages and an email address. You’ll also need an active smart meter to allow for real-time usage monitoring.

Their motto is “power within the hour.” They claim that the vast majority of their customers receive service within an hour of signing up, as long as they enroll and make payment before 6:30 pm.

Compare Rates by Zip Code

To compare rates and energy plans from other light companies near you, just punch in your zip code below.

How to Report an Outage?

Power outages are the last thing anyone wants to think about. But it pays to know what to do during a power outage, including knowing how to report it to your utility service provider.

First, note that Pronto Power is a Retail Electricity Provider, not a Transmission & Distribution Utility company (TDSP/TDU).

Utility companies are responsible for servicing power lines, poles, and other infrastructure, as well as correcting outages.

Learn more about the difference between REPs and TDUs.

To report an outage, contact the utility company in your service area:

• Centerpoint Energy: 800-332-7143
• Texas New Mexico Power (TNMP): 888-866-7456
• AEP Texas: 866-223-8508
• Oncor: 888-313-4747

Customer Service

You can contact Pronto Power customer service at 888-234-1373. Their hours are as follows:

8:00 am – 7:00 pm Monday through Friday

8:00 am – 5:00 pm Saturday

You can also contact them during off-hours via their customer care email at service@powermepronto.com, or at their website.

About Pronto Power

Owned by Summer Energy, Pronto Power offers pay-as-you-go energy plans.

Their no-deposit lights offerings include ‘power within the hour.’ Pronto Power’s energy plans are designed for customers who want no deposit, no credit check light plans, especially those customers who want a chance to graduate to a monthly payment plan.

When you choose Pronto Power, you prepay for energy with a rate that varies from month to month. But with no contract, you can cancel and switch electricity providers at any time.

Business Information

Their corporate headquarters are located at 5847 San Felipe St, Houston, TX 77057.

You can contact them at 888-234-1373.

See all deregulated cities in Texas.