Oncor Electric | Dallas Utility | Outage Tracking

As the transmission and distribution utility company (TDU, or TDSP) in the Dallas-Fort Worth metropolitan area, Oncor maintains the electricity wires and poles, checks meters and corrects power outages. The company serves millions of metered customers.

Dallas-Fort Worth area power outages: when an electricity outage occurs, the regulated utility company (TDU) in the area corrects power outages, not the retail energy providers who sell you electricity. See our article to understand the difference between the TDU and retail electric company, and refer to our handy list of Texas utility company phone numbers to determine who to call when an outage occurs. See profiles of other Texas Electric Utilities, including Centerpoint in Houston.

In the event of a Dallas area power outage, call Oncor at 888-313-4747. You can also view Oncor’s Outage Tracker which provides a local map and the status of outages.

Your meter usage: to conveniently review your historic electricity meter usage captured by Oncor in the Dallas-Fort Worth metro area, go to Smart Meter Texas. Your monthly usage history is important when choosing an electricity plan for your Dallas area home on Home Energy Club and getting the lowest electricity rate from one of the Texas electricity companies. Also, be sure you use our Electricity Fact Label Guide to understand how to determine whether an electricity plan is a good fit in relation to your usage history.

About Oncor: Founded in 1912, Oncor is the largest energy delivery company in Texas. The regulated utility company has more than 130,000 miles of transmission and distribution lines and serves more than 400 communities, 98 counties and more than 10 million Texans. Oncor works closely with the Public Utility Commission of Texas (PUCT) and the Electric Reliability Council of Texas (ERCOT) to determine electricity infrastructure needs and make sure it keeps pace with capacity.

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