It can be hard to find objective Texas energy reviews to help you decide which Texas electric providers you can trust.
That’s why we vet all energy plans with TrustPlan™ to help you avoid billing surprises. Learn more about electric company reviews in our FAQs below.
Texas Electric Company Reviews FAQs
What are information sources for electric provider reviews?
At Home Energy Club, we only use objective, independent sources for reviews, ratings, and complaint statistics, including:
- The Public Utility Commission of Texas
- HEC surveys of Amazon’s customer base
- Google Reviews and Yelp Reviews
- Industry relationships
What features can I use to review electricity plans in Texas?
We review energy plans on our website to eliminate plans with deceptive gimmicks that cause bill surprises. Our TrustPlan™ vetting process has evolved over 10 years based on analytics and consumer data. To help you select the best energy plan for your home, we offer the following features:
- The home page includes a filter that allows you to exclude plans which result in less predictable billing
- The “Compare Plans” feature in the filter section makes it convenient to compare plans side-by-side with information including rates at usage levels, early termination fees, BBB rating and other data
- Energy companies like Gexa Energy offer a 60-day guarantee on plans, allowing you to switch to one of their other plans in the event the one you originally selected isn’t a match with your home’s energy usage
- Details on each plan, including your estimated monthly bill, are noted in “Plan Details” popups
- Handy guides help you choose the best energy plan for your home, save money and cut the chances of a bill surprise
What are limitations to electricity company review sites?
There are limitations with each of the energy review sources below which can result in a misleading view of providers and the quality of their service. Studies have shown that there are a significant number of fake reviews posted on review sites.
Here are potential problems:
- Texas energy review sites: some energy sites curate reviews of their customers in a manner that benefits providers that pay them higher fees. If you see composite 5-star ratings for specific providers, beware of the quality of the reviews, as perfect scores are a red flag.
- Major independent review sites: general review sites that don’t sell electricity serve as legitimate independent sources, but may have some slanted reviews due to “gaming” tactics of providers. Tactics include burying negative reviews by down-clicking them and by posting successive volumes of positive reviews.
- Government comparison sites: government energy rate sites generally have a lack of quality control and a history of being severely gamed by some providers. The Power to Choose Texas site has received a lot of negative media attention due to customer complaints. However, the Texas PUC has a Customer Complaints page which includes objective statistics.
