We know it can be challenging to find unbiased, valid electric company reviews to help you decide which Texas electricity providers you can trust. Third party sources of reviews and ratings include Texas electricity comparison websites whose customers provide comments, review sites such as Google and Yelp, the Better Business Bureau site, and Texas government sites.
There are limitations with each of these sources which can result in giving consumers a misleading view of providers and the quality of their service. Studies have shown that there are a significant number of fake reviews posted on review sites.
Here are the problems with each type of source:
- Texas electricity comparison sites: these sites may curate visitor reviews to benefit providers that pay them higher fees. If you see composite 5-star ratings for specific providers, beware of the quality of the reviews.
- Major review sites: large general review sites may have some slanted reviews due to “gaming” tactics. Tactics also include burying negative reviews by down-clicking them and by posting successive volumes of positive reviews.
- Government comparison sites: government energy rate sites generally have a lack of quality control and a history of being severely gamed by some providers. The Power to Choose Texas site has received much negative media attention due to customer complaints. However, the Texas PUC has a Customer Complaints page which includes objective statistics.
To provide you with the fullest picture of a provider’s customer reputation based on reviews, below you will find links to energy provider reviews from multiple third party sources that do not sell electricity and thus have no conflict of interest based on energy plan marketing.
|Green Mountain Energy|
|Lone Star Energy|
While all review sites can potentially be gamed, we believe that by providing you with a convenient one-stop format to view reviews from numerous credible review sites, as well as the Better Business Bureau and Texas Public Utilities Commission’s Customer Complaint Statistics sites, you will have a more complete set of information from which you can make a decision. It’s important to know that a disproportionate number of customers who leave a reviews tend to do so because they have had a negative experience, not a positive one.
To additionally help you in avoiding billing surprises, Home Energy Club vets all energy plans with our TrustPlan process. Also, we conduct surveys of random Texas residents using Amazon’s database to learn their opinions of energy providers, which helps us determine which electric companies to include and exclude from our site.