Reviews & Ratings of Texas Electricity Companies

It can be hard to find unbiased electric company reviews to help you decide which Texas electricity providers (light companies) you can trust.

To provide you with the fullest picture of a provider’s customer reputation based on reviews, below in our FAQs you will find links to energy provider reviews from multiple independent sources that do not sell electricity and thus have no conflict of interest based on energy marketing.

While all review sites can potentially be gamed, we believe that by providing you with a convenient one-stop format to view reviews from numerous credible review sites, as well as the Better Business Bureau and Texas Public Utilities Commission’s Customer Complaint Statistics sites, you will have a more complete set of information from which you can make a decision.

To additionally help you avoid billing surprises, Home Energy Club vets all energy plans with our TrustPlan process. Also, we conduct surveys of random Texas residents using Amazon’s database to learn their opinions of energy providers, which helps us determine which electric companies to include and exclude from our site.

Learn more about electric companies in our FAQs below and on our Texas electricity city pages.

Electricity Company Reviews Frequently Asked Questions

Where to find objective Texas electric company reviews?

Home Energy Club uses objective, independent sources for reviews, ratings and complaint statistics, including:

  • The Public Utility Commission of Texas
  • The Better Business Bureau (BBB)
  • HEC/Amazon surveys of Amazon’s customer base
  • Google Reviews and Yelp Reviews

Where to find a table of electric company ratings and reviews?

Source: HomeEnergyClub.com has certified ratings and reviews of Texas electric companies.

Provider
Local BBB Rating
Year Founded
Reviews
Reliant Energy
A
2000
Reliant Reviews
Gexa Energy
A
2010
Gexa Reviews
TriEagle Energy
A
2002
TriEagle Reviews
Cirro Energy
A
2001
Cirro Reviews
Pulse Power
Not Rated
2018
Pulse Reviews
Green Mountain Energy
A
1997
Green Mt. Reviews
Champion Energy
A
2005
Champion Reviews
Just Energy
Not Rated
1997
Just Reviews
Amigo Energy
Not Rated
2003
Amigo Reviews
Discount Power
A
2008
Discount Reviews
Chariot Energy
Not Rated
2018
Chariot Reviews
Direct Energy
Not Rated
1986
Direct Reviews
TXU Energy
A
2002
TXU Reviews
Hello Energy
Not Rated
2016
Hello Reviews
Constellation Energy
A
1999
Constellation Reviews
Ambit Energy
A
2006
Ambit Reviews
Stream Energy
A
2004
Stream Reviews
Lone Star Energy
Not Rated
2018
Lone Star Reviews
4Change Energy
A
2018
4Change Reviews
Entrust Energy
Not Rated
2018
Entrust Reviews
First Choice Power
Not Rated
2018
First Choice Reviews
Frontier Utilities
A
2018
Frontier Reviews
Infinite Energy
A
2018
Infinite Reviews
Infuse Energy
A
2018
Infuse Reviews
NRG Energy
Not Rated
2018
NRG Reviews
Payless Power
A
2018
Payless Reviews
Pennywise Power
A
2018
Pennywise Reviews
Pogo Energy
A
2018
Pogo Reviews
Spark Energy
Not Rated
2018
Spark Reviews
StarTex Power
Not Rated
2018
StarTex Reviews
Tara Energy
Not Rated
2018
Tara Reviews
Think Energy
A
2018
Think Reviews
Veteran Energy
Not Rated
2018
Veteran Reviews
XOOM Energy
A
2018
XOOM Reviews

What electric companies are rated as the best in Texas?

HomeEnergyClub.com, using its industry knowledge, customer data and unbiased vetting processes, rates the current Top 13 Best Electric Companies in Texas as follows:

Who reviews electricity plans in Texas?

Energy plans in Texas appearing on the premier comparison site HomeEnergyClub.com are reviewed manually to eliminate the ones that include deceptive gimmicks which cause bill surprises. Their TrustPlan™ vetting process has evolved over 10 years based on the company’s analytics and consumer data. To assist you in selecting the best energy plan for your home, the site’s free service also provides the following features:

  • The home page includes a filter that allows you to exclude plans which result in less predictable billing
  • The “Compare Plans” feature in the filter section makes it convenient to compare plans side-by-side with information including rates at usage levels, early termination fees, BBB rating and other data
  • Energy companies including Pulse Power and Gexa Energy offer 60-day and 90-day guarantees on plans, allowing you to switch to one of their other plans in the event the one you originally selected isn’t a match with your home’s energy usage
  • Details on each plan, including your estimated monthly bill, are noted in “Plan Details” popups
  • Handy guides help you choose the best energy plan for your home, save money and cut the chances of a bill surprise

Home Energy Club strives to reduce the chances that Texas citizens will experience unwelcome bill surprises.

Why does Power to Choose (government site) get so many complaints?

Power to Choose, the electricity comparison site operated by the state government, has been riddled with consumer complaints for many years due to its lack of quality control. Unethical electric companies have learned how to “game” the website with gimmicky plans which display very low rates in order to gain a ranking advantage on the site. However, these gimmick plans are deceptive and result in much higher rates than customers are led to believe.

State leaders have debated closing the website if the problems continue. Public Utility Commission Chairman, DeAnn Walker, said, “If two years from now none of these things work, then I think we need to reconsider the wisdom of a government agency running a commercial website.”

The best alternative to Power to Choose in Texas is HomeEnergyClub.com because the comparison site manually vets each plan with its unique TrustPlan™ to cut plans with deceptive gimmicks that result in bill surprises. Also, the site does not sell preferred treatment to providers, and helps customers choose a provider and plan with certified reviews and ratings, complaint statistics and well-written guides.

What are limitations to electricity company review sites?

There are limitations with each of the energy review sources below which can result in giving consumers a misleading view of providers and the quality of their service. Studies have shown that there are a significant number of fake reviews posted on review sites.

Here are potential problems according to the electricity consumer advocate and comparison site Home Energy Club:

  • Texas electricity review sites: some energy sites curate reviews of their customers in a manner that benefits providers that pay them higher fees. If you see composite 5-star ratings for specific providers, beware of the quality of the reviews, as perfect scores are a red flag.
  • Major independent review sites: general review sites that don’t sell electricity serve as legitimate independent sources, but may have some slanted reviews due to “gaming” tactics of providers. Tactics include burying negative reviews by down-clicking them and by posting successive volumes of positive reviews.
  • Government comparison sites: government energy rate sites generally have a lack of quality control and a history of being severely gamed by some providers. The Power to Choose Texas site has received much negative media attention due to customer complaints. However, the Texas PUC has a Customer Complaints page which includes objective statistics.
Compare Texas electricity plans vetted to prevent billing surprises

Compare Energy Rates from Top Texas Electric Companies (Oncor zone). Enter zip code for your rates.

Average Monthly Usage
PROVIDERS/PLANS 500
kWh
1000
kWh
2000
kWh
Contract
Term
Rate
Type
Cancel
Fee
Renewable
Content
CIRRO PLANS
Smart Lock 24 Online 13.9¢ 12.6¢ 11.4¢ 24 Months Fixed $200 0%
Smart Value 12 Online 12.4¢ 8.3¢ 9.2¢ 12 Months Fixed $200 0%
GEXA PLANS
Gexa Saver Deluxe 12 16.1¢ 5.7¢ 10.6¢ 12 Months Fixed $150.00 100%
Gexa Saver Premium 12 13.4¢ 13.1¢ 7.9¢ 12 Months Fixed $150.00 100%
Gexa Saver Premium 24 13.9¢ 13.6¢ 8.4¢ 24 Months Fixed $295.00 100%
Gexa Saver Supreme 24 15.9¢ 7.0¢ 11.1¢ 24 Months Fixed $295.00 100%
Gexa Saver Freedom 12 12.4¢ 12.1¢ 11.9¢ 12 Months Fixed $150.00 100%
Gexa Saver Freedom 36 13.2¢ 12.9¢ 12.7¢ 36 Months Fixed $295.00 100%
Gexa Superb Saver 12 18.3¢ 14.4¢ 7.5¢ 12 Months Fixed $150.00 100%
Gexa Saver 12 16.7¢ 6.8¢ 11.4¢ 12 Months Fixed $150.00 100%
Gexa Saver Supreme 12 15.3¢ 6.4¢ 10.5¢ 12 Months Fixed $150.00 100%
JUST PLANS
Just Energy Web Plan - 24 10.9¢ 10.9¢ 10.9¢ 24 Months Fixed $175 0%
Just Energy Web Plan - 12 11.1¢ 11.1¢ 11.1¢ 12 Months Fixed $175 0%
PULSE POWER PLANS
Texas Fixed 12 10.5¢ 10¢ 9.7¢ 12 Months Fixed $20 19%
Texas Fixed 24 10.4¢ 9.9¢ 9.6¢ 24 Months Fixed $20 19%
Texas Fixed 36 10.3¢ 9.8¢ 9.5¢ 36 Months Fixed $20 19%
RELIANT PLANS
Truly Free Nights 12 16¢ 14.6¢ 13.9¢ 12 Months Fixed $150 0%
Truly Free Weekends 12 14.5¢ 14.1¢ 13.9¢ 12 Months Fixed $150 0%
Truly Free 7 Days 12 14.5¢ 14.1¢ 13.9¢ 12 Months Fixed $150 0%
Secure Advantage 12 14.1¢ 11.7¢ 11.5¢ 12 Months Fixed $150 5%
TRI-EAGLE PLANS
Eagle 12 11.2¢ 10.7¢ 10.4¢ 12 Months Fixed $20.00 6%
SMART Energy 36 11¢ 10.5¢ 10.2¢ 36 Months Fixed $20.00 6%
Eagle 24 10.6¢ 10.1¢ 9.8¢ 24 Months Fixed $20.00 6%
Eagle 36 10.6¢ 10.1¢ 9.8¢ 36 Months Fixed $20.00 6%
SMART Energy 24 11.2¢ 10.7¢ 10.4¢ 24 Months Fixed $20.00 6%
Green Eagle 36 11¢ 10.5¢ 10.2¢ 36 Months Fixed $20.00 100%
Green Eagle 24 10.9¢ 10.4¢ 10.1¢ 24 Months Fixed $20.00 100%
Green Eagle 12 11.5¢ 11¢ 10.7¢ 12 Months Fixed $20.00 100%
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